Eugene Tagoe
Accra
Summary
Dynamic hospitality professional with a proven track record at Accra Marriott Hotel, excelling in time management and customer service. Expert in reservation systems, I achieved significant cost savings through innovative problem-solving while enhancing guest satisfaction. Committed to maintaining high cleanliness standards and ensuring a welcoming environment for all guests.
Overview
7
7
years of professional experience
Work History
Hotel Cleanliness Expert and Hotel Reservations
Accra Marriott hotel
Accra
12.2021 - Current
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed routine maintenance and repair.
- Achieved cost-savings by developing functional solutions to problems.
- Generated weekly reports on occupancy levels, revenue trends and other relevant data for management review.
- Answered incoming calls to book hotel rooms, made reservations and provided information regarding amenities, rates and availability.
- Utilized computer software programs such as Microsoft Office Suite for efficient record keeping.
- Assisted guests with any problems or complaints they may have had during their stay at the hotel.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Reported any maintenance issues or damage to supervisors immediately.
- Followed safety procedures when handling hazardous materials.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
Hotel Cleanliness Expert
Mövenpick Ambassador Hotel
Accra
06.2018 - 08.2020
- Greeted and welcomed international dignitaries to events, meetings and conferences.
- Attended various forums, seminars, workshops and official functions on behalf of the Ambassador.
- Represented the Ambassador in a professional manner at all times.
- Reported any maintenance issues or damage to supervisors immediately.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Inspected guest rooms after cleaning to ensure they were presentable.
Education
Senior High Degree - General Science
La Presby Senior High School
Accra 01-2018
High School Diploma -
Bishop Mixed Junior High School
Accra 01-2015
Skills
- Time management
- Reservation systems
- Customer service
Languages
English
First Language
English
Upper Intermediate (B2)
B2
Timeline
Hotel Cleanliness Expert and Hotel Reservations
Accra Marriott hotel
12.2021 - Current
Hotel Cleanliness Expert
Mövenpick Ambassador Hotel
06.2018 - 08.2020
Senior High Degree - General Science
La Presby Senior High School
High School Diploma -
Bishop Mixed Junior High School