Eugene Quarm Enu
Projects, Facilities,Residential, Workplace & Corporate Real Estate Manager
Accra,AA
Summary
A dynamic and results-driven built environment professional with over eight years of progressive experience across facilities management, property valuation, project management, and strategic operations. Currently serving as Facilities Lead, with responsibility for managing high-value residential and commercial assets and overseeing facilities-related projects in Ghana. Demonstrated success in driving operational excellence, managing multi-million-dollar budgets, improving service delivery, and converting complex property challenges into practical, value-driven solutions. Passionate about delivering sustainable, people-centred facility solutions that enhance organisational performance, asset value, and community impact.
Overview
8
8
years of professional experience
4
4
Certification
Work History
Facilities Lead
UMA-Perenti Mining
Accra
10.2024 - Current
- Lead the strategic and operational management of the corporate head office, executive residences, and leased accommodation for mine crews, expatriates, and senior management, ensuring safe, efficient, and uninterrupted operations.
- Develop and implement facilities management strategies, policies, and governance frameworks aligned with business objectives, regulatory requirements, and industry best practices.
- Oversee preventive and reactive maintenance of all building systems and critical infrastructure, while managing facilities capital projects, refurbishments, and workplace improvements.
- Manage the company's residential property portfolio, including property sourcing, lease negotiations, occupancy management, landlord relations, and accommodation planning to support workforce mobility.
- Lead contract and vendor management for outsourced services, including security, cleaning, landscaping, catering, waste management, and maintenance, through performance-based KPIs and SLAs.
- Develop, manage, and optimize operating and capital budgets (OPEX/CAPEX), driving cost efficiencies while maintaining high service standards.
- Ensure compliance with health, safety, environmental, and statutory regulations through audits, risk assessments, emergency preparedness, and business continuity planning.
- Collaborate with executive leadership and cross-functional teams to support workplace strategy, real estate decisions, office space planning, and operational excellence.
- Monitor facilities performance through data-driven reporting, asset lifecycle management, sustainability initiatives, and continuous process improvement.
- Lead, mentor, and develop multidisciplinary teams and contractors, fostering a culture of safety, accountability, innovation, and high performance.
Ag General Manager and Facilities Operations Manager
Talis Ghana
Accra
01.2023 - 10.2024
- Built and sustained strong client relationships, resulting in a 30% improvement in customer satisfaction scores.
- Directed a team of 20 direct reports and coordinated the activities of 40 external contractors across multiple facilities.
- Managed an annual operations budget of about USD $1,000,000 with a focus on efficient resource allocation and cost discipline.
- Achieved a 9% reduction in annual operational expenditure through targeted, strategic cost-optimisation initiatives.
- Restructured service level agreements and contracts, dramatically improving Mean Time to Repair (MTTR) from 2 weeks to 4 hours.
- Designed and implemented a strategic operations management framework, significantly reducing reactive maintenance and operational waste.
Facilities Manager
Talis Property Services
Accra
06.2021 - 12.2022
- Led cross-functional teams through a comprehensive gap analysis exercise, resulting in optimised workflows and an effective organisational restructure.
- Managed the Homeowner's Association (HOA), resolving grievances and improving the Net Promoter Score (NPS) by 60%.
- Ensured all managed properties maintained full compliance with government regulations, environmental, health, and security standards.
- Administered in-house cleaning and security operations, upholding service quality and adherence to contractual standards.
Facilities Officer
Talis Property Services
Accra
06.2018 - 06.2021
- Conducted daily property inspections across assigned portfolio, maintaining optimal building condition and tenant satisfaction.
- Served as the primary communication liaison between the company and clients, fostering positive long-term partnerships.
- Resolved tenant complaints and maintenance issues within a 2-hour response window, exceeding service level expectations.
- Coordinated scheduled works on-site in collaboration with tenants and contractors to minimise disruption and ensure quality delivery.
- Supervised all works undertaken within assigned buildings, enforcing quality standards and contractual compliance.
- Acted as Project Coordinator for all capital and refurbishment projects undertaken by Talis Property Services.
Freelance Consultant
Valuation & Facilities Advisory
01.2023 - Current
- Delivered property valuation services to corporate clients and high-net-worth individuals, providing actionable insights for investment decisions.
- Conducted highest and best use analyses, market appraisals, and snagging inspections for a diverse portfolio of landed properties.
- Provided comprehensive facilities management advisory to private homeowners and corporate organisations.
- Led reorganisation initiatives within facilities management firms, streamlining internal processes and governance structures.
Education
MSc. - Facilities Management
KNUST
11.2023
Valuation & Estate Survey - Valuation & Estate Survey
Ghana Institution of Surveyors
09.2022
Project Management Professional - Project Management
Project Management Institute
06.2026
BSc. - Land Economy
KNUST
07.2018
WASSCE - General Arts
GSTS
06.2013
Skills
- Facilities Management
- Real Estate operation & Development
- Property Valuation
- Strategic Operations
- Project Management
- Client Relations
- Market Analysis
- Contract Management
- Budget Oversight
Certification
No. 2746, No. 1124412, No. 4426775
- Member, Ghana Institution of Surveyors (VES Division)
- Project Management Professional
- International Facilities Management Association
Affiliations
- Project Management Professional, No. 4426775
- Ghana Institution of Surveyors, No. 2746
- Int'l Facilities Mgmt Assoc., No. 1124412
- Youth in Surveying Network (YSN-GhIS)
- African Real Estate Society Youth Wing (AFRES)
Awards
- Most Resourceful Employee, Talis Ghana, 2022
- Most Dedicated Executive, CABESA, 2017-2018
- Competent Student of Year, Faculty of Built Env., 2015-2016
- Built Env. Personality of Year, Excellence in Leadership, 2017-2018
Current Position
Facilities Lead, UMA-Perenti Mining, Accra, 2024-10-01, Lead the strategic and operational management of the corporate head office, executive residences, and leased accommodation for mine crews, expatriates, and senior management, ensuring safe, efficient, and uninterrupted operations., Develop and implement facilities management strategies, policies, and governance frameworks aligned with business objectives, regulatory requirements, and industry best practices., Oversee preventive and reactive maintenance of all building systems and critical infrastructure, while managing facilities capital projects, refurbishments, and workplace improvements., Manage the company's residential property portfolio, including property sourcing, lease negotiations, occupancy management, landlord relations, and accommodation planning to support workforce mobility., Lead contract and vendor management for outsourced services, including security, cleaning, landscaping, catering, waste management, and maintenance, through performance-based KPIs and SLAs., Develop, manage, and optimize operating and capital budgets (OPEX/CAPEX), driving cost efficiencies while maintaining high service standards., Ensure compliance with health, safety, environmental, and statutory regulations through audits, risk assessments, emergency preparedness, and business continuity planning., Collaborate with executive leadership and cross-functional teams to support workplace strategy, real estate decisions, office space planning, and operational excellence., Monitor facilities performance through data-driven reporting, asset lifecycle management, sustainability initiatives, and continuous process improvement., Lead, mentor, and develop multidisciplinary teams and contractors, fostering a culture of safety, accountability, innovation, and high performance.
Leadership And Civic Roles
- Co-Founder & Land Economy Representative, Ghana Institution of Surveyors Students' Society (GhIS-SS), KNUST, 2016-11-01
- Head of Advisory Board, Real Estate Club, KNUST Campus, 2017-01-01 to 2018-12-31
- Head of Welfare, College of Art and Built Environment Students' Association (CABESA), 2017-01-01 to 2018-12-31
- President, Land Management and Development Students' Association (LAMDSA), KNUST, 2016-01-01 to 2017-12-31
- Secretary, Internship Committee, LAMDSA, 2015-01-01 to 2016-12-31
- Class President, Department of Land Economy, KNUST, 2014-01-01 to 2016-12-31
Voluntary And Community Engagement
- Mentor, Valuation & Real Estate, Property DataHub, 2021-06-01 to 2024-01-31
- Panel Member, 'Talis Talk' Built Environment Talk Show, 2023-06-01 to 2023-12-31
- Mentor, Junior High School Internship Programme (Ecole Ronsard), Facilities Management, 2023-03-01
References
Available upon request
Timeline
Facilities Lead
UMA-Perenti Mining
10.2024 - Current
Ag General Manager and Facilities Operations Manager
Talis Ghana
01.2023 - 10.2024
Freelance Consultant
Valuation & Facilities Advisory
01.2023 - Current
Facilities Manager
Talis Property Services
06.2021 - 12.2022
Facilities Officer
Talis Property Services
06.2018 - 06.2021
MSc. - Facilities Management
KNUST
BSc. - Land Economy
KNUST
WASSCE - General Arts
GSTS
Valuation & Estate Survey - Valuation & Estate Survey
Ghana Institution of Surveyors
Project Management Professional - Project Management
Project Management Institute