Esther Yaa Gyimah
Accra
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
9
9
years of professional experience
Work History
Administrator Assistant
Jenesis High School
09.2017 - Current
- Performed routine clerical tasks by scanning, filing and copying documents.
- Composed, edited and prepared correspondence and other department documents.
- Arranged conference rooms and facilities to prepare for meetings.
- Maintained Type office equipment and placed orders for materials in short supply to manage office supply inventory.
Receptionist
Niobe Beauty Spa
05.2020 - 09.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
Customer Service Representative
Beige Capital
06.2017 - 09.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Cash Plus Savings And Loans
06.2015 - 09.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor Of Social Science - Sociology
Kwame Nkrumah University Of Science And Technology
Kumasi 06.2016
Skills
- Advanced MS Office Suite Knowledge
- Detailed Meeting Minutes
- 10-Key Proficiency
- Document Retrieval
- Microsoft Applications
- Records Management Systems
- PC Proficiency
- Customer Service
- Data Entry Documentation
- Report Analysis
- Spreadsheets
- Filing
- Documentation
- Grammar
- Travel Planning
Timeline
Receptionist
Niobe Beauty Spa
05.2020 - 09.2020
Administrator Assistant
Jenesis High School
09.2017 - Current
Customer Service Representative
Beige Capital
06.2017 - 09.2017
Customer Service Representative
Cash Plus Savings And Loans
06.2015 - 09.2015
Bachelor Of Social Science - Sociology
Kwame Nkrumah University Of Science And Technology
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