ESTHER OKAIBEA OWIREDU YEBOAH
Accra
Summary
Versatile and results-oriented professional with 10+ years of diverse experience in nutrition, health, FMCG, education, and project management. Excelled at Nestlé Ghana and Nestle & West Africa (CWAR), achieving 100% Nutrition Foundation compliance, reducing consumer education costs by 70%, and driving 95% compliance for children’s product claims. Trained over 3,000 professionals and led initiatives across five countries. Passionate about impactful global health and education projects.
Overview
21
21
years of professional experience
Work History
OWNER
BAKED BLISS
01.2018 - Current
- Established and scaled a bespoke baking business, expanding into catering services and workshops.
- Designed and delivered hands-on training for aspiring entrepreneurs in baking and business management.
Medical Delegate
Nestle Ghana Ltd.
01.2016 - 01.2018
- Conducted training for over 3,000 healthcare professionals on infant nutrition, exclusive breastfeeding, and complementary feeding.
- Provided actionable market insights to enhance product availability and positioning.
- Ensured adherence to the WHO Code across territories, strengthening regulatory compliance.
Market (CWA) Nutritionist
Nestle Central And West Africa
09.2010 - 12.2015
- Provided substantiation for nutrition and health claims on packaging, ensuring compliance with regulatory standards.
- Reviewed and validated all nutrition communication on packaging, maintaining accuracy and consumer trust.
- Signed off on packaging development for all product innovations and renovations.
- Developed the "Nestlé Healthy Kids Program," improving nutrition education for children and communities.
- Implemented Guideline Daily Amounts (GDA) labeling and Quick Response (QR) codes across regional markets.
- Launched the "Nestlé Nutrition Line," a consumer education radio program, across multiple West African countries.
- Delivered nutrition training for over 3,000 employees across Central & West Africa.
- Led internal wellness campaigns, introducing initiatives such as "Elevator Ban Fridays," fruit service, and gym discounts.
Consumer Services Manager
Nestle Ghana Ltd.
09.2008 - 08.2010
- Developed and implemented annual plans and budgets for Consumer Services, focusing on education, insights, and care center activities.
- Created a replacement policy manual for returned and defective products as part of the complaint-handling procedure.
- Introduced a toll-free number for the Call Centre to enhance consumer accessibility.
- Managed critical complaints, ensuring client satisfaction and maintaining Nestle's reputation.
- Reduced consumer education costs by 70% through innovative program redesign.
- Supported product launches with consumer education forums to enhance product knowledge.
- Initiated and implemented community projects, showcasing corporate social responsibility and community engagement.
Consumer Services Officer
Nestle Ghana Ltd.
07.2004 - 08.2008
- Managed consumer complaints and database, demonstrating strong organizational and problem-solving skills.
- Coordinated the training and use of external panelists for New Product Development, showcasing collaboration and project management skills.
- Coordinated product tasting sessions and trained external panelists for new product validation.
- Conducted in-home visits and consumer insight sessions, providing actionable recommendations for product development.
Education
Master of Science - Applied Health Social Science
University of Ghana, School of Public Health
Legon, Accra06.2010
Bachelor of Science - Nutrition And Biochemistry (Combined Major)
University of Ghana
Legon, Accra05.2003
Skills
Product Innovation and Renovation
Curriculum Design and Development
Training and Capacity Building
Regulatory Compliance and Labeling Standards
Strategic Planning and Program Execution
Stakeholder and Key Account Management
Consumer Insights and Data Analysis
Public Speaking and Communication
Budget and Resource Optimization
Project and Program Leadership
Timeline
OWNER
BAKED BLISS
01.2018 - Current
Medical Delegate
Nestle Ghana Ltd.
01.2016 - 01.2018
Market (CWA) Nutritionist
Nestle Central And West Africa
09.2010 - 12.2015
Consumer Services Manager
Nestle Ghana Ltd.
09.2008 - 08.2010
Consumer Services Officer
Nestle Ghana Ltd.
07.2004 - 08.2008
Master of Science - Applied Health Social Science
University of Ghana, School of Public Health
Bachelor of Science - Nutrition And Biochemistry (Combined Major)
University of Ghana
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