ESTHER NAA ASHARDEY ASHLEY
Summary
Dynamic and organized professional with a positive attitude, experienced at Minerals Commission Ghana. Proven ability in customer service and administrative support, showcasing strong communication and problem-solving skills. Successfully enhanced customer satisfaction through proactive engagement and attention to detail, while mastering data management systems to improve operational efficiency.
Overview
10
10
years of professional experience
Work History
VOLUNTEER
MINERALS COMMISSION GHANA, TARKWA OFFICE
01.2025 - 03.2025
- Assisted in administrative duties, including filling, data entry and document management.
- Supported ongoing projects by preparing reports and maintaining accurate records.
- Provided customer service and liaised with stakeholders to facilitate efficient communication.
- Mastered the navigation of the Mining Cadastre Administration System(MCAS) website.
- Gained exposure to the mining and minerals sector regulations and compliance processes.
- Mastered the use of the Map Plus Application for navigation and spatial data management.
- Conducted Pre-Licensing Inspection to evaluate mining sites for compliance and readiness.
- Authored detailed Pre-Licensing inspection reports providing critical insights and recommendations for licensing.
- Assisted miners in the application process for Small Scale Mining Licenses on the Ghana Mining Repository ensuring accuracy and adherence to regulations.
- Learned and applied skills in plotting coordinates on topographical maps to support project planning and site analysis.
- Reviewed and vetted application documents to completeness and compliance with licensing requirements.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Responded sensitively and completely to clients with diverse cultural backgrounds.
- Established positive relationship with clients and other staff members.
- Kept work clean, organized and safe to promote efficiency and team safety.
CONTRACT STAFF
MINERALS COMMISSION GHANA, TARKWA OFFICE
11.2024 - 12.2024
- Assisted in administrative duties, including filling, data entry, and document management.
- Supported ongoing projects by preparing reports and maintaining accurate records.
- Provided customer service and liaised with stakeholders holders to facilitate efficient communication.
- Mastered the navigation of the Mining Cadastre Administration System(MCAS) website.
- Gained exposure to the mining and minerals sector regulations and compliance processes.
- Mastered the use of the Map Plus Application for navigation and spatial data management.
- Conducted Pre-License Inspections to evaluate mining site for compliance and readiness.
- Authored detailed Pre-License reports providing critical insights and recommendations for licensing.
- Assisted miners in the application process for Small Scale Mining licenses on the Ghana Mining Repository ensuring accuracy and adherence to regulations.
- Learned and applied skills in plotting coordinates on topographical maps to support project planing and site analysis.
- Reviewed and vetted application documents to verify completeness and compliance with licensing requirements.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
NATIONAL SERVICE PERSONNEL
MINERALS COMMISSION GHANA,TARKWA OFFICE
11.2023 - 09.2024
- Assisted in administrative duties, including filling, data entry and document.
- Gained exposure to the mining and minerals sector regulations and compliance process.
- Supported ongoing projects by preparing reports and maintaining accurate records.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
INTERN
RIDER STEEL GHANA LIMITED
11.2022 - 12.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within the steel industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Set and oversaw quality assurance guidelines for laboratory work.
- Assisted with preparing project-related reports, presentations and manuscripts.
- Completed research, compiled data and assisted in timely reporting.
- Visualised, research findings through data tables, graphs and presentations.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Participated in research projects by designing and executing experiments.
- Participated in lab meetings and project presentations.
- Recorded and analyzed data to produce reports of results.
- Collaborated with research teams to develop project plans aligned with target timescales.
PART TIME RETAIL ASSISTANT
GOD’S WILL ENTERPRISE
01.2015 - 05.2022
- Provided exceptional services and pleasant shopping experience to retail customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Engaged in friendly conversations with customers to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Education
BACHELOR OF SCIENCE - METALLURGICAL ENGINEERING
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
KUMASIWASSCE - GENERAL SCIENCE
METHODIST GIRLS’ HIGH SCHOOL MAMFE
MAMFEBECE -
KING AND QUEEN INTERNATIONAL ACADEMY
ABEKASkills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Active Listening
- Dependable and Responsible
- Attention to Detail
- High PC Proficiency
- Excellent Communication
- Organized and Detail Oriented
- Good Telephone Etiquette
ACTIVITIES
- Huge Soccer fan
- Passionate about people and giving
- Great interest in Youtube
REFEREES
Henrietta Mama Nyarko
Assistant Human Resource Manager
RiderSteel Ghana Ltd.
hnritta.v@ridersteelghana.com
0242782803
Francis Asare
District Officer
Minerals Commission
francis.asare@mincom.gov.gh
0550130792
Languages
English
Advanced
C1
French
Beginner
A1
Timeline
VOLUNTEER
MINERALS COMMISSION GHANA, TARKWA OFFICE
01.2025 - 03.2025
CONTRACT STAFF
MINERALS COMMISSION GHANA, TARKWA OFFICE
11.2024 - 12.2024
NATIONAL SERVICE PERSONNEL
MINERALS COMMISSION GHANA,TARKWA OFFICE
11.2023 - 09.2024
INTERN
RIDER STEEL GHANA LIMITED
11.2022 - 12.2022
PART TIME RETAIL ASSISTANT
GOD’S WILL ENTERPRISE
01.2015 - 05.2022
BACHELOR OF SCIENCE - METALLURGICAL ENGINEERING
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
WASSCE - GENERAL SCIENCE
METHODIST GIRLS’ HIGH SCHOOL MAMFE
BECE -
KING AND QUEEN INTERNATIONAL ACADEMY