Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Esther Adwoa Fiadjoe

Accra

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

DYNASPACE
08.2024 - 10.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.

Shop Manager

Telefonika
08.2023 - 07.2024
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.

Shop Manager

SONY Ghana By Telefonika
08.2022 - 07.2024
  • Organizing training sessions for staff regarding products and service
  • Supervision of staffs regarding Shop rules and obligations
  • Taking inventory on regular basis to keep tracks of products
  • Reaching out to customers regarding new products launch
  • Taking Customers feedback,survey and satisfaction
  • Making sure the working environment is clean for work all the times
  • Communications to the boss regarding customer demands
  • Ability to multi tasks

Brand Promoter

XIaomi
04.2022 - 07.2022
  • Boosted brand awareness by implementing targeted marketing strategies and engaging promotional events.
  • Maintained a strong presence at trade shows and industry events to network with potential clients and showcase the brand''s offerings.
  • Enhanced customer engagement for increased sales through product demonstrations and personalized interactions.
  • Assisted in the development of eye-catching visual merchandising displays to attract customers and drive sales growth.
  • Generated positive word-of-mouth referrals by consistently providing an exceptional customer experience during promotional events.
  • Handled customer inquiries promptly and professionally while providing knowledgeable recommendations based on their needs or interests.
  • Communicated product information with confidence and educated consumers about company.
  • Established and maintained positive relationships with customers.
  • Greeted customers warmly and pleasantly answered inquiries.
  • Engaged customers to communicate key product features.
  • Increased sales by effectively communicating product benefits.
  • Maintained clean, organized and professional work environment.
  • Educated customers on product features and answered questions regarding product use.
  • Maintained knowledge of current promotions and product features.
  • Provided exceptional customer service to drive satisfaction.
  • Communicated product value, quality, and style to educate and entice potential customers.

Sales Representative Intern

Telefonika
02.2022 - 04.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Business Administration

European Global University
Kuwait
02.2022

O Level Certificate ( WASSCE) - Social Sciences

Urselu Secondary School
Edo State Nigeria
07.2016

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Call center experience
  • Complaint handling
  • Microsoft Excel
  • Team development
  • Administrative support
  • Customer relationship management (CRM)
  • Prioritization
  • Staff training
  • Product sales
  • Recordkeeping strengths
  • Account management
  • Staff education and training
  • Stock management
  • Brand representation
  • POS systems expert
  • Warranty service

Languages

English
Intermediate (B1)
French
Beginner (A1)

Timeline

Customer Service Representative

DYNASPACE
08.2024 - 10.2024

Shop Manager

Telefonika
08.2023 - 07.2024

Shop Manager

SONY Ghana By Telefonika
08.2022 - 07.2024

Brand Promoter

XIaomi
04.2022 - 07.2022

Sales Representative Intern

Telefonika
02.2022 - 04.2022

Business Administration

European Global University

O Level Certificate ( WASSCE) - Social Sciences

Urselu Secondary School

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Esther Adwoa Fiadjoe