Summary
Overview
Work History
Education
Skills
Timeline
Generic

ESTHER SARPONG

Accra

Summary

Knowledgeable with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.


Overview

7
7
years of professional experience

Work History

Cashier

ADEPAYE ROOFING SHETS COMPANY
02.2022 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Welcomed customers and helped determine their needs.

Hotel Manager

Oak Plaza Hotel, East Airport
03.2020 - 04.2022
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Cultivated lasting relationships with key community members via outreach efforts aimed at fostering support for our business among locals.
  • Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
  • Developed and implemented strategies to optimize operational efficiency and maximize profits.
  • Created and managed accurate occupancy forecasts and budgets.

Cashier Assistant

MAX MART SHOPPING
03.2018 - 10.2020
  • Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
  • Supported store operations by assisting with tasks such as cleaning spills, organizing displays, or retrieving carts when necessary.
  • Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.

Education

Associate of Arts - Aviation Management

INTERNATIONAL SCHOOL OF AVIATION
ACCRA
05-2015

High School Diploma -

BOMPATA PRESBY SENIOR HIGH SCHOOL
BOMPATA
10-2008

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cleaning and sanitizing
  • Cash Handling
  • Customer service excellence
  • Reliability and punctuality

Timeline

Cashier

ADEPAYE ROOFING SHETS COMPANY
02.2022 - Current

Hotel Manager

Oak Plaza Hotel, East Airport
03.2020 - 04.2022

Cashier Assistant

MAX MART SHOPPING
03.2018 - 10.2020

Associate of Arts - Aviation Management

INTERNATIONAL SCHOOL OF AVIATION

High School Diploma -

BOMPATA PRESBY SENIOR HIGH SCHOOL

Similar Profiles

CREATE PROFILE
ESTHER SARPONG