Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Esther Sablah-Adjei

Accra

Summary

I am an energetic, motivated young lady looking for a challenging career where my educational background, work experience and professional skills can be utilized for the growth of the organization. Being an enthusiastic and versatile person, my objective is to become a result-oriented professional who participates actively in the growth of the organization.

Overview

17
17
years of professional experience

Work History

Medical Receptionist/Cashier

Bloom Medical Centre
06.2019 - Current
  • Welcome and greet Patient with a smile
  • Resister Patient records into the hospital management system
  • Answer incoming calls and transferring calls as required
  • Schedule hospital admissions, test scans and outside appointment for patients
  • Safeguard patient privacy and confidentiality
  • Received payment by cash, cheque, credit cards, vouchers or automatic debits
  • Issue receipts to patient
  • Bank all cash and cheque at the Bank
  • Prepare daily report and any other duties that may be assigned

Administrative Support

Dor Consult
10.2016 - 04.2019
  • To provide administrative support to the Manager
  • To undertake office reception duties, both in person and on the telephone, including taking messages for other staff
  • Operate manuals and computerize office systems, for example filing papers and maintaining data bases of clients
  • Schedule business appointment and meetings for the Manager
  • Keeps clients’ appointment calendar updated
  • Maintains thorough knowledge of the office, including the location of various files, documents and reports
  • Keeps the office organized
  • Handles all offices matters with confidentiality
  • Perform cashiering duties and lodgment of all daily sales
  • Ensures clients are served and offered the best of service
  • Greet and assist clients in a courteous, professional manner
  • Issuing out money for purchasing of item for running the office
  • Managing clients’ relationship in relation to work done

Customer Service (Processing)

Elite Kingdom Investment
07.2015 - 09.2016
  • Communication, record keeping and management of database
  • Processed Contract of Lease document for clients
  • Preparation of weekly report reports
  • Issuing of receipts to clients and attending to clients complains
  • Preparing of daily sales
  • Attending to clients who makes enquires about sales of Lands and houses
  • Any other duties that may be assigned

Customer Service Officer/Credit officer

HFC Boafo Microfinance Ltd
07.2013 - 04.2014
  • Manage the operations of the company’s reception desk
  • Receives and direct calls to various departments
  • Attend to customers at the Reception
  • Receiving mails and dispatching to various department
  • Any other duties that may be assigned from time to time
  • Credit Officer
  • Interact with customers to obtain additional credit information to support credit lines
  • Reconcile transactions and balances to maintain accurate account
  • Initiate credits and adjustments to customer’s accounts within company policy limits
  • Submit requests to senior management and supporting documentation for accounts requiring credit lines
  • Monitor receivables and collections and provide updates of receivables and provide appropriate reporting procedures
  • Negotiate payment programs with delinquent customers
  • Monitor violations of credit policies, provide analysis, conclusion and recommendations, present findings to senior management and suggest actions/penalties to be taken when appropriate
  • Access clients credit worthiness

Front Desk Executive

Twumasi-Ankrah & Associate
12.2012 - 07.2013
  • Manage relations with clients and business partners and secretarial duties
  • Ensures the office runs efficiently and effectively
  • Act as front desk receptionist; responsible for receiving clients and phone call
  • Responsible for the organizing and coordinating office operations and procedures in order to ensure organizational effectiveness and efficiency
  • Filing of cases at the court
  • Record office expenditure and managing the office budget

National Service Personnel

Ghana Commercial Bank Ltd
11.2009 - 11.2010
  • Receive cash from vault for operations
  • Accept cash/cheque deposits for the credit of customers’ accounts
  • Examine cash vouchers for accuracy and consistency
  • Key-in particulars of vouchers handled via computer terminal
  • Pay cash against withdrawal slips properly drawn and authorized
  • Record cash to and from customers
  • Account for all cash transactions handled for the day
  • Report any cash difference detected to the Operations Officer
  • Release cash above required and authorized limit to the chief cashier
  • Lock and deposit till box in the vault
  • Cross Selling Bank products
  • Assist clerk responsible for clearing duties
  • Good knowledge of features of counterfeit notes
  • Count cash within the sight of customer
  • Additional duties assigned from time to time
  • Enquiries (Customer Service Representative)
  • Balance enquires
  • Liquidation of GCB X’Press Transfer
  • Responsible for issuing of counter cheque leaflet to customers
  • Account Opening
  • Issuing of cheque books to customers
  • Calling over of vouchers

Internship

African Development Bank
06.2008 - 12.2008
  • Prepare reports on field visits and client bank meetings
  • Provide office support in finance and Administration
  • Provide back – up support on project management
  • Set up client appointment
  • Research and collect date on topics relevant to study

Education

Post Graduate Diploma - Business Administration (DBA)

Ghana Institute of Management and Public Administration (GIMPA)
06.2013

Bachelor of Business Administration - undefined

University of Professional Studies-Accra (U.P.S.A)
05.2009

Diploma in Business Studies (DBS) - undefined

University of Professional Studies-Accra (U.P.S.A)
07.2005

Senior Secondary School Certificate Examination (S.S.S.C.E) - undefined

Krobo Girls Secondary School
Odumase-Krobo
08.2000

Skills

  • Excellent Customer Service relation and good team player
  • Outstanding oral, written communication and presentation skills
  • Analytical skills and proficient use of Microsoft office suites
  • Proven ability to work independently and in a team environment
  • Proven ability to manage multiple tasks concurrently
  • Works efficiently and competently with little or no supervision
  • Dedicated to assigned tasks, executes obligations with dexterity
  • Strong knowledge of Administrative functions and operations
  • Self-discipline and God- fearing

References

Joyce, Mireku, Operations Manager, +233244-778-252, Ghana Commercial Bank, Liberty House, Accra

Timeline

Medical Receptionist/Cashier

Bloom Medical Centre
06.2019 - Current

Administrative Support

Dor Consult
10.2016 - 04.2019

Customer Service (Processing)

Elite Kingdom Investment
07.2015 - 09.2016

Customer Service Officer/Credit officer

HFC Boafo Microfinance Ltd
07.2013 - 04.2014

Front Desk Executive

Twumasi-Ankrah & Associate
12.2012 - 07.2013

National Service Personnel

Ghana Commercial Bank Ltd
11.2009 - 11.2010

Internship

African Development Bank
06.2008 - 12.2008

Post Graduate Diploma - Business Administration (DBA)

Ghana Institute of Management and Public Administration (GIMPA)

Bachelor of Business Administration - undefined

University of Professional Studies-Accra (U.P.S.A)

Diploma in Business Studies (DBS) - undefined

University of Professional Studies-Accra (U.P.S.A)

Senior Secondary School Certificate Examination (S.S.S.C.E) - undefined

Krobo Girls Secondary School

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Esther Sablah-Adjei