ESTHER OBENEWAA ACHEAMPONG
ACCRA
Summary
I am adept learner and a motivated individual, ready to provide comprehensive problem solving and organizational support to drive business success. I possess a strong desire to learn many different aspects of computer programming, Algorithm and data structures.
Overview
1
1
year of professional experience
Work History
HELP DESK SUPPORT
COMSYS GHANA LIMITED
10.2023
- Responding to client issues via phone calls and distributing reported issues among support engineers
- Troubleshooting connectivity and network issues of affected clients
- Giving client timely and accurate feedback on network problems
- Assisting client on remote router troubleshooting
- Ensuring all issues reported by clients are properly logged.
BACKEND CUSTOMER CARE REPRESENTATIVE
BRICH COMPANY LIMITED
08.2022 - 10.2023
- Attending to online cash on delivery sales
- Introducing new clients to products and services
- Responding to customers’ needs via phone calls and texts on the company’s mobile application.
Education
BSc. Information Technology -
GHANA COMMUNICATIONS TECHNOLOGY UNIVERSITY (GCTU)
General Arts - WASSCE -
ODA SENIOR HIGH SCHOOL
BSc. Information Technology -
GHANA COMMUNICATIONS TECHNOLOGY UNIVERSITY (GCTU)
General Arts - WASSCE -
ODA SENIOR HIGH SCHOOL
Skills
- Language Ability: Fluent in both Oral and written English
- Excellent Organizational and Communication Skills
- Results and achievement oriented and a fast learner
- Effective time management skills
- Ability to adapt quickly to new tools and technologies
- Microsoft office suite
- System Support
- Help Desk software
- Network troubleshooting
- System Configuration
- Teamwork collaboration Online chat support
Hobbies and Interests
Reading, writing and watching adventurous movies.
Timeline
HELP DESK SUPPORT
COMSYS GHANA LIMITED
10.2023
BACKEND CUSTOMER CARE REPRESENTATIVE
BRICH COMPANY LIMITED
08.2022 - 10.2023
BSc. Information Technology -
GHANA COMMUNICATIONS TECHNOLOGY UNIVERSITY (GCTU)
General Arts - WASSCE -
ODA SENIOR HIGH SCHOOL
BSc. Information Technology -
GHANA COMMUNICATIONS TECHNOLOGY UNIVERSITY (GCTU)
General Arts - WASSCE -
ODA SENIOR HIGH SCHOOL
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