Summary
Overview
Work History
Education
Skills
Soft Skills
Languages
References
Timeline
Generic

Esther-Nicole Adomako

A Digital Product Designer
Accra

Summary

Dedicated Product UX Designer and Researcher with a focus on UX design and digital product development. Proficient in Figma, Notion, Adobe XD, data entry, and visualisation, ensuring solutions meet both user and business needs. Known for attention to detail. Aiming to contribute to an organisation that values innovation.

Overview

6
6
years of professional experience

Work History

Freelance — Product Design Lead

UX Quotient
Accra
02.2023 - Current
  • Manage a team of three designers and two developers to deliver on products from ideation to launch for clients.
  • Collaborate with in-house developers and product managers of clients (on Figma) to design and maintain their products and design systems.
  • Conduct user research and usability tests to inform product decisions that align with user and business needs.
  • Create user-centric designs and content for clients' websites and apps to improve users' experiences.
  • Coordinate product development processes from ideation, design development, to final testing and optimisation.
  • Identify clients' pain points and needs via research or usability tests, communicate findings, and recommend design or copy changes.

Professional Intern - Product UX Designer

Consolidated Bank Ghana
Accra
05.2024 - 11.2024
  • Collaborated with CBG's external vendors on Adobe XD to review and recommend UI designs and UX copy revisions for CBG's retail internet banking app and other products.
  • I wrote test plans for application functional testing, test scripts, and test reports after conducting tests.
  • Assisted developers and business analysts with UI/UX designs and recommendations.
  • Conducted usability tests, interviews, and surveys for continuous product and service improvement.
  • Recommended UI designs and UX copy revisions for the new mobile app, after conducting a usability test based on the complaints from customers about how they kept skipping 'Select Account Source' under the 'Account to Wallet' service due to the positioning of the design. I designed new interfaces, crafted new UX copy, and collaborated with the bank's vendors and business analysts to implement them; this increased customers' engagement and transactions for the 'Account to Wallet' service.
  • I visited a school for the deaf and the Ghana Blind Union with fellow female interns to conduct interviews with some students and individuals with hearing and visual challenges to determine accessible solutions that can include persons with disabilities in banking with CBG.
  • Communicated findings and insights from the accessible and inclusive banking interviews and surveys conducted with management and all stakeholders, for further actionable steps.
  • I audited CBG's website and new mobile app, and recommended UI/UX changes, which were implemented.
  • Recommended UI and copy revisions for the bank's website, and collaborated with business analysts to communicate suggestions to contracted vendor(s) for implementation.
  • Visit other units, including data science and information security units, to learn about their daily activities.

Junior UX Writer & Content Analyst

Yellow Card Financial
United States
06.2022 - 01.2023
  • Collaborated with UI/UX designers on Figma for product content alignment with SEO best practices.
  • Incorporated feedback from the product manager, owners, and other relevant stakeholders into the copy work.
  • Audited content on Yellow Card's website pages.
  • Collaborated with designers and stakeholders, including the marketing team and software engineers, on Figma to update the website's content for rebranding.
  • Researched and wrote clear, persuasive UX copy for Yellow Card's website landing page that aligned with brand guidelines and improved user engagement and conversion rates.
  • Researched and developed a localisation guideline for the UX team.
  • Participated in surveys to improve the company's website and payment app.
  • Assisted the UX research team in finding survey participants for research and surveys.
  • Applied strong writing, editing, and proofreading abilities to each task to produce copy that aligned with business needs.

Business Development Executive / UX Writer

8D Ghana Limited
Accra
10.2018 - 03.2020
  • I volunteered to write and analyse copy for UI designers, developers, and product owners (as there was no UX writer).
  • Scheduled meetings with clients, and provided updates to management.
  • Presented products to potential clients and stakeholders.
  • Stayed current on company services to provide accurate information to clients.

Education

Google UX Design Professional Certificate - UX Design

Coursera
United States
10-2023

Executive Strategic Leadership Management Certificate - Leadership Management

Jacobs-Abbey Institute For Leadership Studies
New York, United States
07-2021

Project Management Training & Completion Certificate - Project Management

Cambridge Center of Excellence
Accra
08-2020

Bachelor of Science - Medical Microbiology And Bacteriology

University For Development Studies
Tamale
12-2014

High School Diploma -

Aburi Girls' Senior High School
Aburi
04-2009

Skills

  • User experience research
  • User-centric design
  • Product testing
  • Wireframing and prototyping
  • Localising digital products
  • Agile methodology
  • Interface styles inspection
  • Good communication
  • Stakeholder management
  • Continuously learn and adapt to product development trends

Soft Skills

  • Collaborate with diverse teams to achieve project goals.
  • Empathy and active listening.
  • Leverage good communication skills to build good relationships with users and stakeholders.
  • Continuously up-skill and adapt to product design trends.
  • Able to work on a hybrid schedule.

Languages

English
First Language
French
Beginner
A1

References

References available upon request.

Timeline

Professional Intern - Product UX Designer

Consolidated Bank Ghana
05.2024 - 11.2024

Freelance — Product Design Lead

UX Quotient
02.2023 - Current

Junior UX Writer & Content Analyst

Yellow Card Financial
06.2022 - 01.2023

Business Development Executive / UX Writer

8D Ghana Limited
10.2018 - 03.2020

Google UX Design Professional Certificate - UX Design

Coursera

Executive Strategic Leadership Management Certificate - Leadership Management

Jacobs-Abbey Institute For Leadership Studies

Project Management Training & Completion Certificate - Project Management

Cambridge Center of Excellence

Bachelor of Science - Medical Microbiology And Bacteriology

University For Development Studies

High School Diploma -

Aburi Girls' Senior High School

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Esther-Nicole AdomakoA Digital Product Designer