Esther Mansah Nuwati
Accra,Ghana
Summary
Motivated Assistant Manager with expertise in operational risk, accounting, and strong organizational skills. Committed to team success, continuous learning, and excelling in banking.
Overview
18
18
years of professional experience
6061
6061
years of post-secondary education
1
1
Certification
Work history
Assistant Manager, Operations
Ecobank Ghana PLC
Accra
2019.07 - 2025.09
- Strengthened operational risk controls by leading cheque processing operations and introducing automated reconciliation.
- Enhanced financial inclusion by co-developing digital cheque processing and ordering systems, improving access across branches.
- Partnered with IT and vendors to modernize core banking tools, contributing to institutional efficiency.
- Achieved 125% internal customer satisfaction score through proactive service delivery.
Senior Service Officer, Operations
Ecobank Ghana PLC
Accra
2015.07 - 2019.06
- Resolved complex branch challenges on cheque requests, contributing to two consecutive customer service awards.
Service Officer, Operations
Ecobank Ghana PLC
Accra
2012.06 - 2015.05
- Maintained compliant cheque book records in Flexcube, safeguarding institutional integrity.
- Managed invoice reconciliation, improving accuracy and reducing discrepancies.
Account Clerk
Legacy The Trust Bank
Accra
2010.09 - 2012.05
- Verified cheque transactions to prevent fraud and ensure accurate clearance.
Accounts Officer
Rana Motors
Accra
2008.01 - 2010.08
- Reconciled bank statements and managed VAT verification, reducing tax risks and improving accountability.
Education
MBA - Accounting & Finance
University of Professional Studies
ACCRA-GHANABSc - Accounting
University of Professional Studies
ACCRA- GHANAProfessional Studies - Part 3
ICA Ghana
MPhil - Accounting
University of Professional Studies
ACCRA- GHANAProfessional Studies - Part 2
ACCA UK
Skills
- Financial analysis, forecasting, and risk assessment
- Governance, compliance, and operational risk management
- Institutional process improvement and digital transformation
- Data analysis (Excel, SPSS, Smart PLS) and performance reporting
- Proficient in Microsoft Office (Excel, PowerPoint, Word)
- Languages: English (fluent), Ga (fluent), Ewe (fluent)
- Multitasking prowess
- Leadership competence
- Time management mastery
- Interdepartmental coordination
- Interdepartmental collaboration
Certification
- Data Science Administration Certificate – University of Ghana, 2025
- Cash Flow Analysis & Projection Modelling – National Banking College, 2024
- Analyzing Financial Statements of Commercial Borrowers – National Banking College, 2024
- Business Risk Analysis & Asset Conversion Cycle – National Banking College, 2024
- Operations in Digital Banking Environment & Risk Management – National Banking College, 2024
- Innovation for Development: Co-designed Mobile Cheque Deposit solution (Top 10, Ecobank Innovation Race, 2021)
- Institutional Strengthening: Led implementation of modern Cheque Ordering System (2020), ensuring efficiency and compliance
References
Available on request
Languages
English
Fluent
Timeline
Assistant Manager, Operations
Ecobank Ghana PLC
2019.07 - 2025.09
Senior Service Officer, Operations
Ecobank Ghana PLC
2015.07 - 2019.06
Service Officer, Operations
Ecobank Ghana PLC
2012.06 - 2015.05
Account Clerk
Legacy The Trust Bank
2010.09 - 2012.05
Accounts Officer
Rana Motors
2008.01 - 2010.08
MBA - Accounting & Finance
University of Professional Studies
BSc - Accounting
University of Professional Studies
Professional Studies - Part 3
ICA Ghana
MPhil - Accounting
University of Professional Studies
Professional Studies - Part 2
ACCA UK