Summary
Overview
Work history
Education
Skills
Websites
Certification
References
Languages
Timeline
Generic
Esther Mansah Nuwati

Esther Mansah Nuwati

Accra,Ghana

Summary

Motivated Assistant Manager with expertise in operational risk, accounting, and strong organizational skills. Committed to team success, continuous learning, and excelling in banking.

Overview

18
18
years of professional experience
6061
6061
years of post-secondary education
1
1
Certification

Work history

Assistant Manager, Operations

Ecobank Ghana PLC
Accra
07.2019 - 09.2025
  • Strengthened operational risk controls by leading cheque processing operations and introducing automated reconciliation.
  • Enhanced financial inclusion by co-developing digital cheque processing and ordering systems, improving access across branches.
  • Partnered with IT and vendors to modernize core banking tools, contributing to institutional efficiency.
  • Achieved 125% internal customer satisfaction score through proactive service delivery.

Senior Service Officer, Operations

Ecobank Ghana PLC
Accra
07.2015 - 06.2019
  • Resolved complex branch challenges on cheque requests, contributing to two consecutive customer service awards.

Service Officer, Operations

Ecobank Ghana PLC
Accra
06.2012 - 05.2015
  • Maintained compliant cheque book records in Flexcube, safeguarding institutional integrity.
  • Managed invoice reconciliation, improving accuracy and reducing discrepancies.

Account Clerk

Legacy The Trust Bank
Accra
09.2010 - 05.2012
  • Verified cheque transactions to prevent fraud and ensure accurate clearance.

Accounts Officer

Rana Motors
Accra
01.2008 - 08.2010
  • Reconciled bank statements and managed VAT verification, reducing tax risks and improving accountability.

Education

MBA - Accounting & Finance

University of Professional Studies
ACCRA-GHANA

BSc - Accounting

University of Professional Studies
ACCRA- GHANA

Professional Studies - Part 3

ICA Ghana

MPhil - Accounting

University of Professional Studies
ACCRA- GHANA

Professional Studies - Part 2

ACCA UK

Skills

  • Financial analysis, forecasting, and risk assessment
  • Governance, compliance, and operational risk management
  • Institutional process improvement and digital transformation
  • Data analysis (Excel, SPSS, Smart PLS) and performance reporting
  • Proficient in Microsoft Office (Excel, PowerPoint, Word)
  • Languages: English (fluent), Ga (fluent), Ewe (fluent)
  • Multitasking prowess
  • Leadership competence
  • Time management mastery
  • Interdepartmental coordination
  • Interdepartmental collaboration

Websites

Certification

  • Data Science Administration Certificate – University of Ghana, 2025
  • Cash Flow Analysis & Projection Modelling – National Banking College, 2024
  • Analyzing Financial Statements of Commercial Borrowers – National Banking College, 2024
  • Business Risk Analysis & Asset Conversion Cycle – National Banking College, 2024
  • Operations in Digital Banking Environment & Risk Management – National Banking College, 2024
  • Innovation for Development: Co-designed Mobile Cheque Deposit solution (Top 10, Ecobank Innovation Race, 2021)
  • Institutional Strengthening: Led implementation of modern Cheque Ordering System (2020), ensuring efficiency and compliance

References

Available on request

Languages

English
Fluent

Timeline

Assistant Manager, Operations

Ecobank Ghana PLC
07.2019 - 09.2025

Senior Service Officer, Operations

Ecobank Ghana PLC
07.2015 - 06.2019

Service Officer, Operations

Ecobank Ghana PLC
06.2012 - 05.2015

Account Clerk

Legacy The Trust Bank
09.2010 - 05.2012

Accounts Officer

Rana Motors
01.2008 - 08.2010

MBA - Accounting & Finance

University of Professional Studies

BSc - Accounting

University of Professional Studies

Professional Studies - Part 3

ICA Ghana

MPhil - Accounting

University of Professional Studies

Professional Studies - Part 2

ACCA UK

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Esther Mansah Nuwati