Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
Generic

Esther Brace Esi

Accra

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

7
7
years of professional experience

Work History

Branch Support, Distribution and Inventory Managem

Access Bank Ghana
East Cantonments
11.2019 - Current
  • Set up and maintained accurate item master data in the inventory management system.
  • Monitored inventory control to align ordering processes with demand plans.
  • Developed and implemented a comprehensive system for tracking inventory levels, orders and deliveries.
  • Investigated discrepancies between actual stock levels and those indicated by inventory reports.
  • Examined invoices and shipping manifests for conformity to tariff and customs regulations.
  • Implemented on-the-job training activities to cross-train employees on various tasks.

Customer Resolution Agent

Access Bank Ghana
Accra
09.2019 - 09.2022
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Gathered relevant information from customers to diagnose technical problems.
  • Suggested alternative solutions to customers who were dissatisfied with the initial resolution.

Asset Management Coordinator

Access Bank Ghana
Accra
08.2018 - 09.2019
  • Executed regular maintenance and repair activities on equipment to maintain optimal performance levels.
  • Evaluated bids from multiple suppliers and vendors based on price, quality and delivery timelines before making recommendations.
  • Managed vendor relations and contracts through strategic partnerships which saved costs and delivered premium contract pricing.
  • Resolved conflicts arising from service level agreement issues or other disputes with suppliers.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Analyzed financial statements, invoices, purchase orders, contracts. for accuracy and completeness prior to payment processing.
  • Cultivated productive relationships with suppliers and maintained open communication.
  • Reviewed invoices and purchase orders for accuracy and completeness prior to payment processing.
  • Stayed up to date on market trends, prices and vendor options.
  • Monitored supplier performance metrics such as delivery times, quality of goods and services, pricing levels.
  • Maintained accurate records of purchases, pricing, and other important data.
  • Maintained an up-to-date database of approved suppliers along with their contact information.
  • Negotiated and finalized vendor contracts in order to optimize pricing structures and delivery schedules.
  • Managed supplier relationships by providing timely responses to inquiries, addressing issues promptly.

Education

MBA - International Business

Kwame Nkrumah University of Science And Technology
Kumasi,Ghana
01-2025

Bachelor of Arts - BA. Logistics And Supply Chain Management

Kwame Nkrumah University of Science And Technology
Kumasi,Ghana
11-2022

HND - Purchasing And Supply

Accra Technical University
Accra,Ghana
12-2018

WASSCE - General Arts

Preset Pacesetter Institution
Accra,Ghana
07-2009

Skills

  • Effective communication
  • Team leadership
  • Inventory management
  • Supply chain optimization
  • Vendor negotiation
  • Market analysis
  • Conflict resolution
  • Customer service
  • Data analysis
  • Analytical thinking
  • Attention to detail
  • Team building

Accomplishments

PRESET PACESETTER INSTITUTION

- Air Force Cadet Training Instructor 2008/2009

SERVICE RECOGNITION

Employee of the quarter

Access Bank Ghana - Third Quarter of 2023

Languages

English/Ga/Twi
First Language
German
Beginner
A1

References

References available upon request.

Timeline

Branch Support, Distribution and Inventory Managem

Access Bank Ghana
11.2019 - Current

Customer Resolution Agent

Access Bank Ghana
09.2019 - 09.2022

Asset Management Coordinator

Access Bank Ghana
08.2018 - 09.2019

MBA - International Business

Kwame Nkrumah University of Science And Technology

Bachelor of Arts - BA. Logistics And Supply Chain Management

Kwame Nkrumah University of Science And Technology

HND - Purchasing And Supply

Accra Technical University

WASSCE - General Arts

Preset Pacesetter Institution

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Esther Brace Esi