ESTHER BIOH
Accra
Summary
Dynamic sales professional with extensive experience in customer service and inventory management. Proven track record of enhancing customer satisfaction through innovative problem-solving and effective communication. Adept at collaborating with teams to drive sales and maintain product excellence, consistently exceeding expectations in fast-paced environments.
Overview
8
8
years of professional experience
Work History
My Gadgets Direct
Personal assistant sales
Accra
2023.01 - 2025.06
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Proper handling of money and bank transactions
Salesperson
MV accessories
Accra
2019.03 - 2022.12
- Assisted customers in selecting accessories to enhance their vehicle experience.
- Managed inventory levels to ensure product availability for customer demand.
- Conducted product demonstrations to highlight features and benefits effectively.
- Collaborated with team members to create a welcoming shopping environment.
- Maintained store cleanliness and organization to improve customer experience.
- Resolved customer complaints promptly and efficiently.
- Educated customers about products and services offered by the company.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Greeted and assisted customers to foster positive experiences.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
Online Sales Representative
QJ jewelry
Accra
2017.01 - 2018.10
- Managed customer inquiries through email and chat platforms effectively.
- Received calls and processed delivery
- Maintained product listings and ensured accurate descriptions on the website.
- Resolved customer complaints in a timely manner.
- Assisted customers with product selection and provided personalized recommendations.
Education
General Art - 2013-2016
Kwahu Ridge Senior High
Kwahu OBO High School Diploma -
Baptist University
Kumasi Basic Education Primary 2010-2013 -
Paula Eve's
Chantan Skills
- Customer service
- Product knowledge
- Inventory management
- Sales techniques
- Team collaboration
- Cash handling
- Effective communication
- Customer relationship management
Languages
Twi
First Language
English
Beginner (A1)
A1
Affiliations
- Reading
- Writing
- Music
Accomplishments
- Good customer service reception
- Tips and recommendation from customers
- Positive reviews
- Repeat business
Timeline
My Gadgets Direct
Personal assistant sales
2023.01 - 2025.06
Salesperson
MV accessories
2019.03 - 2022.12
Online Sales Representative
QJ jewelry
2017.01 - 2018.10
General Art - 2013-2016
Kwahu Ridge Senior High
High School Diploma -
Baptist University
Basic Education Primary 2010-2013 -
Paula Eve's