ESTHER AZUMAH
Abu Dhabi
Summary
I am a diploma holder in hospitality management with over 15 years of experience in sales and customer service. My exceptional interpersonal skills have enabled me to integrate with my colleagues and customers, and develop valuable friendships over the years. Positive and keen to succeed, I pick up skills quickly and apply them successfully through both the use of initiative and the ability to comprehend instructions. I am an effective communicator who will inspire confidence in any employer.
Overview
12
12
years of professional experience
Work History
SUPERVISOR,
BLOSSOM DISTRICT LADIES BEAUTY SALON
04.2021 - Current
- Supervised daily salon operations and ensured service quality standards.
- Collaborated with management on marketing strategies to promote salon services effectively.
WAITRESS,
SOULFUL RESTAURANT
09.2017 - 01.2021
- Prepare the daily report of income, and report it to the supervisor.
- Handling guest needs while maintaining a professional and pleasant manner.
- Promptly take and deliver customers' orders, and maintain good customer service.
- Receiving orders from clients on the telephone while ensuring good communication ethics.
- Constantly checking on guests to ensure their satisfaction, and to address any complaints.
- Adheres to the company's standards for guest service, and upsells all services and new menu items.
- Responsible for daily cash sales.
- Five-time winner, employee of the month.
- Employee of the Year Award, 2018.
- Double promotion to acting supervisor.
SALES EXECUTIVE,
MHONG ELECTRONICS LLC
09.2015 - 01.2017
- Welcome customers, and offer them assistance.
- Making sales orders and quotations.
- Serving customers in the right order.
- Making sure customers are served with further orders smartly.
- Keep a clean environment at every moment.
- Offering customers the right information.
- Contributes to team effort by accomplishing related results, as needed.
- Dubai-UAE
CASHIER/CUSTOMER SERVICE,
DNR TURKISH RESTAURANT
01.2014 - 09.2014
- Handles incoming calls regarding reservations, menu questions, and business information.
- Process customer payments by cash, debit card, and credit card.
- Assists customers effectively by resolving customer disputes.
- Provides customers with additional information or explains services.
- Discusses the products offered, and ensures customer satisfaction.
- Creates and maintains service reports.
- Completes supporting paperwork and data entry as required.
- Accurately captures customer information.
- Ghana
Education
Diploma - Hospitality Management
Opportunity Industrialization Centre
ACCRA,GHANA01.2014
Certificate - Microsoft office
ITC
Accra, Ghana01.2006
Skills
- Excellent oral and written communication skills
- Customer service representative
- Customer service advisor
- Ability to deal with multinational clients
- Knowledge of event organization skills
- Self-motivated
- Conflict resolution
- Employee training
- Time management
- Team leadership
- Service quality
- Training and mentoring
- Attention to detail
- Decision-making
- Public speaking
- Financial management
Disclaimer
All the above stated are true to the best of my knowledge. If you would give me the opportunity to serve under you, I assure you to perform my duties efficiently and effectively to the satisfaction of your company.
Languages
- Fluent English
- Basic Arabic
- Basic French
Personal Information
- Gender: Female
- Nationality: Ghanaian
- Visa Status: Residence Visa
Timeline
SUPERVISOR,
BLOSSOM DISTRICT LADIES BEAUTY SALON
04.2021 - Current
WAITRESS,
SOULFUL RESTAURANT
09.2017 - 01.2021
SALES EXECUTIVE,
MHONG ELECTRONICS LLC
09.2015 - 01.2017
CASHIER/CUSTOMER SERVICE,
DNR TURKISH RESTAURANT
01.2014 - 09.2014
Diploma - Hospitality Management
Opportunity Industrialization Centre
Certificate - Microsoft office
ITC