ESTHER AKUTCHA
I have worked as a Factory worker, Customer service agent and a teacher for a merged period of five and half years in various organization and acquired relevant practical experiences. However, based on these experiences, I look forward to finding a challenging role that will provide me with the opportunity to utilize my competencies, capabilities and skill-sets to contribute to the success and growth of the organization. I am smart, organized, smart, a team player and hardworking young woman committed to excellence in everything I do with integrity. I am a Committed job seeker, with a history of meeting company needs with consistent and organized practices. I am Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. With my background in Psychology and Philosophy, as well as interpersonal skill I can coordinate activities to achieve organizational goals.
Work History
Customer Service Agent
2 Years 11 Months- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed high-volume of inbound and outbound customer calls.
- Utilized active listening and communication skills to address customer inquiries.
- Providing information about the status of an order or shipment, processing returns, and answering questions about shipping rates or methods.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Returned customer calls in established turnaround time to meet company objectives.
- Mentored new employees on procedures and policies to maximize team performance.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- COMPANY: Express Link Ghana Limited
- POSITION: Customer Service Agent
- DATE STARTED: November 2023 -Till Date
- Duties performed
Court Clerk
1 Year 5 Months- Tracked cases and managed electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete.
- Swear in witness.
- Examined legal documents and assured adherence to laws and court procedures.
- Assembled paperwork and relevant files and briefs for use by judge at hearings and trials, using discretion to indicate key information relevant to judgment and prosecution decisions.
- Prepared and issued summons, complaints, warrants and other documents necessary for daily courtroom operations.
- Updated and maintained court calendar, responded to inquiries about court procedures and resolved scheduling conflicts with attorneys.
- Fulfilled document requests by citizens, parties to cases, judges and attorneys, keeping records of documents provided.
- Advised supervisors, judges and other office members on records, case status and other developments, alerting of approaching deadlines and procedural requirements.
- Tracked exhibits admitted during court hearings and updated documentation.
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
- Issued public notification of official meeting and activities.
- Evaluated applications and assessment results to determine eligibility and acceptance.
- (Circuit Court)
- ORGANISATION: Judicial Service of Ghana (Circuit Court)
- POSITION: Court Clerk
- DATE STARTED: June, 2019 to November, 2020
- Duties performed
Education
Bachelor of Art (BA) - Psychology and Philosophy
West Africa Senior School Certificate Examination (WASSCE)
Skills
Interests
Language Proficiency
WORKSHOPS/EXTRA CURRICULAR ACTIVITIES:
Personal Information
- Date of Birth: 1994-07-09
- Nationality: Ghanaian
- Religion: Christian