Microsoft word, PowerPoint and Excel
Esthella Agyapong
Kumasi
Summary
Proven track record of enhancing customer satisfaction and good reception at the Food and Drugs Authority. Skilled in data entry and interpersonal communication, adept at maintaining confidentiality and improving inventory control measures. Demonstrates a keen eye for detail and a commitment to achieving company targets through effective administrative support.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administration Clerk
Food and Drugs Authority
11.2023 - 10.2024
- Handled incoming phone calls and answered questions from callers.
- Interacted with customers by phone, email, or in-person to provide information.
- Established and maintained standard office procedures to achieve demanding targets.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
- Improved customer satisfaction rates with prompt responses to inquiries and effective resolution of issues.
- Answered over Number calls each day on multi-line telephone systems, supporting communication needs of Number staff members.
- Purchased and maintained office supplies.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Reviewed files, records and other documents to obtain information to respond to requests.
Procurement Assistant
Old Tafo Municipal Assembly
09.2022 - 11.2022
- Assisted in the provision of purchase information to support budget planning, expenditures and financial commitment.
- Assisted in the preparation of detailed purchase requisitions and documentation for approval by senior management.
- Assisted in evaluating and analyzing offers received from suppliers and service providers.
- Improved inventory control measures to ensure proper stock taking
- Participated in committee meetings, prepared minutes and submitted to leadership for approval.
- Assisted with preparation of purchase orders.
- Built and maintained professional relationships with clients and co-workers.
- Maintained accurate records of purchase orders, invoices, and inventory levels, supporting smooth business operations and effective financial Management
- Exercised discretion when dealing with confidential and sensitive matters.
- Maintained complete documentation and records of all purchasing activities.
- Assisted in the creation of purchase orders to monitor stock levels.
- Assisted with the preparation of memos.
- Assisted in the preparation of tender documents
Stores Assistant
Tafo Wesley Hospital
09.2021 - 11.2021
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options
- Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
- Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
- Assisted in the reduction of shrinkage levels through vigilant monitoring of potential theft situations and adherence to loss prevention policies.
- Collaborated with team members to complete daily tasks and achieve store goals.
- Applied FIFO policy to all inventory
- Imputing of data into the inventory management system of the organization to ensure effectiveness and efficiency
- Preparation of purchase orders
- Issuing of goods to user department based on their request.
Education
Bachelor Of Technology - Procurement And Supply Chain Management
Kumasi Technical University
Kumasi, Ghana12.2023
Skills
- Data entry proficiency
- Paperwork and documentation
- Data Entry
- Telephone reception
- Interpersonal and written communication
- Customer Communication
- File Organization
- Inventory Management
Certification
Bachelor's degree certificate ( second class upper division)
Work Preference
Work Type
Full TimeWork Location
On-SiteAdditional Information
I personally love to help others who are in need of my help
And I'm currently the Assistant Music director in my church. ( City of Light Global Church)
Software
Languages
English
Advanced (C1)
Interests
I love music and I love to sing as well
Timeline
Administration Clerk
Food and Drugs Authority
11.2023 - 10.2024
Procurement Assistant
Old Tafo Municipal Assembly
09.2022 - 11.2022
Stores Assistant
Tafo Wesley Hospital
09.2021 - 11.2021
Bachelor Of Technology - Procurement And Supply Chain Management
Kumasi Technical University
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