KOJO ESSON ANDERSON
Asamankese
Summary
Dedicated professional with extensive experience in customer service and account management. Strong communication and problem-solving skills have consistently resolved customer issues, contributing to improved satisfaction and retention rates. Results-driven Warehouse Manager with a proven track record in inventory management and team supervision. Skilled in optimizing workflows and implementing safety protocols to enhance productivity and operational efficiency. Successful warehouse manager offering strong background in supervising and mentoring several employees in exceptionally large distribution warehouse settings. Talented in promoting safety, accuracy and company rules when monitoring employee performance and training new employees. Accomplished in performing regular inventory counts and maintaining records with high level of accuracy. Highly skilled Warehouse Manager with background in overseeing all aspects of warehouse operations, from inventory management to shipping logistics. Possess strong leadership skills and ability to optimize operational efficiency. Demonstrated success in implementing process improvements that enhance productivity and reduce costs. Known for fostering teamwork and maintaining high levels of employee morale. Resourceful professional in logistics and distribution management, known for high productivity and efficient task completion. Possess key skills in supply chain coordination, inventory management, and regulatory compliance. Excel in leadership, problem-solving, and communication, ensuring smooth operations and team cohesion in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Warehouse Manager/Accountant
Realemandys enterprise
11.2024 - Current
- Oversaw daily warehouse operations and ensured efficient workflow management.
- Managed inventory levels and conducted regular stock audits for accuracy.
- Implemented safety protocols and trained staff on best practices.
- Coordinated shipping and receiving processes to maintain timely deliveries.
- Supervised team members and provided guidance on task execution.
- Maintained equipment and organized maintenance schedules for optimal performance.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Developed training programs to enhance employee skills and productivity.
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Monitored staff performance, identified areas for improvement, and provided training as needed.
- Communicated regularly with other departments regarding supply chain activities.
- Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
- Resolved customer complaints related to product quality or delivery issues.
National Service Person
NATIONAL YOUTH AUTHORITY
Asamankese
08.2023 - 09.2024
- Assisted in organizing community youth programs and activities.
- Facilitated workshops to promote youth development and engagement.
- Collaborated with local organizations to enhance program outreach efforts.
- Supported administrative tasks, including data entry and record keeping.
- Coordinated logistics for events, including venue setup and materials preparation.
- Engaged with youth participants to gather feedback and improve programs.
- Communicated effectively with team members to ensure smooth operation of programs.
- Provided administrative support such as filing documents or creating presentations related to upcoming initiatives.
- Inspected and repaired systems to maximize performance.
- Kept vehicles and critical equipment in peak operating condition with consistent upkeep.
- Followed safe and successful methods for minesweeping and mine removal in diverse locations.
Universal Banker
AMARON PLUS AGENCY
Asamankese
10.2020 - 06.2023
- Assisted customers with account inquiries and transaction processing.
- Processed deposits, withdrawals, and transfers efficiently and accurately.
- Educated customers on digital banking services and online tools.
- Resolved customer issues by providing timely support and solutions.
- Maintained compliance with regulations and internal policies diligently.
- Promoted financial products through effective communication with clients.
- Processed deposits, withdrawals, loan payments and other financial transactions.
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Answered telephone inquiries regarding account balances, fees or general information.
- Maintained cash drawer by following exact procedures for transactions and strong security protocols.
- Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
- Provided customer service to clients by answering questions, resolving complaints and processing transactions.
- Verified customer identity through driver's license or other forms of identification.
- Advised customers on how to use mobile banking applications effectively.
- Cross-sold bank products such as debit cards, credit cards and overdraft protection plans to existing customers.
- Acted as pivotal point of contact between bank branches regarding guidelines and practices.
Personal Service Representative
GN BANK
Asamankese
08.2019 - 09.2020
- Assisted customers with inquiries and provided product information.
- Managed customer accounts and processed transactions efficiently.
- Maintained accurate records of customer interactions and feedback.
- Performed data entry tasks accurately and efficiently.
- Developed relationships with clients to ensure repeat business.
- Created marketing materials to promote company services.
- Participated in weekly team meetings to discuss progress towards goals.
CUSTOMER SERVICE /Bank Teller
GN BANK
Asamankese
01.2014 - 05.2019
- Assisted customers with account inquiries and banking services at GN BANK.
- Maintained cash drawer integrity while balancing daily transactions at GN BANK.
- Collaborated with team members to streamline workflow and improve service delivery.
- Educated customers on bank products and services to enhance customer experience.
- Resolved customer complaints promptly, ensuring satisfaction and retention at GN BANK.
- Followed security protocols to protect bank assets and customer information diligently.
- Conducted routine audits of cash handling procedures to ensure compliance standards at GN BANK.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Entered transactions into computer and issued customer receipts.
- Provided assistance to other tellers during peak business hours as needed.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Reconciled cash and checks against computer records at end of shift.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Maintained accurate records of all financial transactions.
Education
Bachelor of Science - Business Management
UNIVERSITY OF CAPE COAST
CAPE COAST12-2023
DIPLOMA - Business Management
UNIVERSITY OF CAPE COAST
CAPE COAST11-2018
High School Diploma -
NKWATIA PRESBYTERIAN SENIOR HIGH SCOOL
NKWATIA05-2013
Skills
- Inventory management
- Safety protocol implementation
- Workflow optimization
- Equipment maintenance
- Shipping coordination
- Supply chain communication
- Customer relationship management
- Team supervision
- Data entry accuracy
- Employee training
- Conflict resolution
- Problem solving
- Effective communication
- Time management
- Analytical thinking
- Inventory and stocking
- Documentation
- Proficient in [software]
- Verbal and written communication
- Skilled in [software]
- Warehouse operations
- Logistics
- Quality management
- Financial tracking
- Database documentation
- Operations management
- Warehouse auditing
- Hiring and training
- Operations planning
Languages
English
First Language
English
Intermediate (B1)
B1
References
References available upon request.
Timeline
Warehouse Manager/Accountant
Realemandys enterprise
11.2024 - Current
National Service Person
NATIONAL YOUTH AUTHORITY
08.2023 - 09.2024
Universal Banker
AMARON PLUS AGENCY
10.2020 - 06.2023
Personal Service Representative
GN BANK
08.2019 - 09.2020
CUSTOMER SERVICE /Bank Teller
GN BANK
01.2014 - 05.2019
Bachelor of Science - Business Management
UNIVERSITY OF CAPE COAST
DIPLOMA - Business Management
UNIVERSITY OF CAPE COAST
High School Diploma -
NKWATIA PRESBYTERIAN SENIOR HIGH SCOOL
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