Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Esenam Dzifa Agbevem

Tema,AA

Summary


Experienced with leading sales teams to achieve significant revenue growth and customer acquisition. Utilizes strategic planning and effective communication to guide teams and meet targets. Track record of fostering strong client relationships and adapting to dynamic market conditions for sustained success.

Overview

24
24
years of professional experience

Work History

Sales Manager

Sunhills and Pharma Limited
10.2021 - Current
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.

Operations Manager

Glorirock Company Limited
03.2011 - 07.2020
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Facilitated smooth collaboration between departments through clear communication channels.

Personal Assistant

Oyemam Chambers (Law Firm)
02.2006 - 08.2008
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Displayed absolute discretion at handling confidential information.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Coordinated events and functions with attention to detail ensuring successful execution.

Protocol Officer (Ghana Representative)

Air-Burkina
10.2003 - 11.2005
  • Reviewed invitations from foreign governments or organizations to determine appropriateness based on established guidelines before forwarding them up the chain of command.
  • Streamlined communication channels for efficient information exchange between various departments and agencies.
  • Created and maintained a database of contact information for foreign dignitaries, ensuring accurate and up-to-date records for easy reference.
  • Facilitated smooth interactions between high-ranking officials by providing language interpretation services when necessary.

Administrative Secretary, Sales Officer

Greenwich Travel and Tour Limited
11.2000 - 07.2003
  • Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Contributed to a positive work environment by demonstrating professional etiquette in all interactions with colleagues and clients alike.

Education

Certificate - French Language And Literature

Alliance Francaise
Accra, Ghana
12-2008

Certificate - Groundhandling, Tour Guiding And Social Skills

Hotel Catering And Tourism Institute
Accra, Ghana
11-2006

Certificate - Air Ticketing And Reservation

Internation School of Aviation
Accra, Ghana
08-2000

No Degree - General Arts

Kpando Secondary School
Kpando, Volta Region, Ghana
12-1999

Skills

  • Relationship building
  • Sales team training
  • Staff management
  • Goals and performance

Languages

French
Advanced (C1)
English
Bilingual or Proficient (C2)

Timeline

Sales Manager

Sunhills and Pharma Limited
10.2021 - Current

Operations Manager

Glorirock Company Limited
03.2011 - 07.2020

Personal Assistant

Oyemam Chambers (Law Firm)
02.2006 - 08.2008

Protocol Officer (Ghana Representative)

Air-Burkina
10.2003 - 11.2005

Administrative Secretary, Sales Officer

Greenwich Travel and Tour Limited
11.2000 - 07.2003

Certificate - French Language And Literature

Alliance Francaise

Certificate - Groundhandling, Tour Guiding And Social Skills

Hotel Catering And Tourism Institute

Certificate - Air Ticketing And Reservation

Internation School of Aviation

No Degree - General Arts

Kpando Secondary School

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Esenam Dzifa Agbevem