Esenam Adzo Donkor
Accra
Summary
Result-oriented professional with a diverse background in entrepreneurship, customer service, and communication. Demonstrated ability to drive business growth through strategic planning and effective team management as a business owner. Strong leadership skills, adept in overseeing operations, and committed to delivering exceptional service.
Overview
12
12
years of professional experience
Work History
Owner
TESE COLDSTORE
03.2023 - Current
- Oversee daily operations, procurement, and inventory management, ensuring seamless service delivery and business growth
- Implement business development strategies, resulting in increased revenue and customer base expansion
- Lead a team with a focus on achieving key performance indicators (KPIs) and maintaining high operational standards
- Establish partnerships with suppliers, enhancing product offerings and improving supply chain efficiency
Cabin Crew
AFRICA WORLD AIRLINES
01.2018 - 07.2018
- Conducted pre-flight safety and security checks, ensuring 100% compliance with aviation regulations
- Delivered exceptional customer service, resulting in consistently positive feedback from passengers
- Provided safety instructions and handled emergency situations with a focus on minimizing risks
- Completed detailed flight reports, contributing to operational improvements
Cabin Crew
STARBOW AIRLINES
07.2016 - 12.2017
- Ensured the cabin was secure and clean before flights, contributing to timely departures
- Delivered exceptional customer service, consistently achieving high satisfaction scores from passengers
- Responded to passenger inquiries and provided first aid in emergency situations, ensuring passenger safety
- Compiled post-flight reports, supporting operational efficiency improvements
Secretary
KUKU’S NEST RESTAURANT AND SUPERMARKET
01.2013 - 09.2013
- Managed phone calls and correspondence, improving office communication flow and reducing response time
- Coordinated meetings and maintained organized filing systems, enhancing overall office efficiency
- Processed bills and handled administrative tasks, contributing to a more streamlined operation
Education
Women Entrepreneurship And Leadership Program - Entrepreneurship
China Europe International Business School(AFRICA)
09.2024
B.A - Communication & Journalism
Ghana Institute of Journalism
05.2017
Home Economics + Food & Nutrition -
Awudome Senior High School
05.2013
Skills
- Organization and Time management
- Teambuilding
- Flexible and Adaptable
- Customer Service Excellence
- Decision Making
- Service Quality Improvement
- Strong Communication Skills
References
Available on request
Hobbies and Interests
- Swimming
- Cooking
- Travelling
Languages
English
Bilingual or Proficient (C2)
Timeline
Owner
TESE COLDSTORE
03.2023 - Current
Cabin Crew
AFRICA WORLD AIRLINES
01.2018 - 07.2018
Cabin Crew
STARBOW AIRLINES
07.2016 - 12.2017
Secretary
KUKU’S NEST RESTAURANT AND SUPERMARKET
01.2013 - 09.2013
Women Entrepreneurship And Leadership Program - Entrepreneurship
China Europe International Business School(AFRICA)
B.A - Communication & Journalism
Ghana Institute of Journalism
Home Economics + Food & Nutrition -
Awudome Senior High School
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