ERNEST NII OKAI APENTENG
Koforidua,Eastern Region
Summary
Results-driven Account Manager experienced in lead scoring techniques, up-selling methods, and account management software. Achieved revenue growth through strategic action plans and strong negotiation skills, fostering long-lasting client relationships. Focused on enhancing brand presence and driving business development through effective communication and relationship management.
Overview
6
6
years of post-secondary education
7
7
years of professional experience
Work history
AREA ACCOUNT DEVELOPER
TELCEL GHANA
Koforidua, Eastern Region
2022.06 - Current
- Managed key accounts, resulting in stronger relationships and higher retention rates.
- Liaised between clients and internal teams ensuring clear communication at all stages.
- Negotiated prices within set boundaries for sustainable business deals.
- Identified potential clients through networking events and industry research.
- Delivered tailored presentations to introduce new products or services.
- Assisted in the design of custom solutions for specific client requirements.
- Addressed customer complaints promptly, ensuring high levels of satisfaction.
- Maintained detailed records of all client interactions and transactions.
- Participated in trade shows and exhibitions, promoting the company's products and services successfully.
Merchandiser
VODAFONE GHANA LIMITED
Mamfe Akuapem, Eastern Region
2020.02 - 2022.03
- Analysed sales reports, implemented effective merchandise strategies accordingly.
- Coordinated seasonal changes in displays, met marketing objectives effectively.
- Implemented promotional strategies, resulted in heightened brand awareness.
- Performed stock management duties for optimal inventory control.
- Collaborated with suppliers, ensured timely delivery of products.
- Monitored competitor activities for staying ahead in market.
Direct sales agent
NANATEL LIMITED
Mamfe Akuapem, Eastern Region
2019.10 - 2020.01
- Managed direct sales orders and delivery logistics, ensuring smooth transactions.
- Utilised persuasive selling techniques to drive product uptake.
- Negotiated deals effectively to secure client commitment.
- Generated leads via networking events, boosting potential customer base.
- Enhanced customer satisfaction with thorough knowledge of products.
- Participated in training sessions to stay abreast with latest industry trends and practices.
- Conducted market research regularly, staying informed about competitor offerings and pricing strategies.
- Updated inventory records regularly, ensuring accurate stock levels for order fulfilment.
Education
High School Diploma - Personal Finance
BYU Pathway Connect
Online 2019.10 - 2020.12
BACHELOR OF EDUCATION - SOCIAL STUDIES
UNIVERSITY OF CAPE COAST
GHANA 2020.03 - 2024.10
MASTER OF EDUCATION - ADMINISTRATION IN HIGHER EDUCATION
UNIVERSITY OF CAPE COAST
GHANA 2025.11 -
Skills
- B2B marketing strategies
- Sales cycle expertise
- Lead scoring techniques
- Up-Selling methods
- Account management tools
- Digital advertising
- Market research
- E-Commerce systems
- Brand strategies
- Revenue growth techniques
- Sales presentation design
- Project management tools
- Microsoft Office
- Financial planning
Languages
French
Advanced
English
Fluent
References
References available upon request.
Timeline
MASTER OF EDUCATION - ADMINISTRATION IN HIGHER EDUCATION
UNIVERSITY OF CAPE COAST
2025.11 -
AREA ACCOUNT DEVELOPER
TELCEL GHANA
2022.06 - Current
BACHELOR OF EDUCATION - SOCIAL STUDIES
UNIVERSITY OF CAPE COAST
2020.03 - 2024.10
Merchandiser
VODAFONE GHANA LIMITED
2020.02 - 2022.03
Direct sales agent
NANATEL LIMITED
2019.10 - 2020.01
High School Diploma - Personal Finance
BYU Pathway Connect
2019.10 - 2020.12