Ernestina Thembi Zah
Accra, Greater Accra
Summary
Food Service Supervisor with extensive experience at Factory Pub and Grills, specializing in inventory management and customer service. Achievements include significant reductions in food waste and improved team performance. Committed to maintaining food safety compliance and promoting a collaborative work environment. Focused on enhancing dining experiences and operational efficiency.
Overview
5
5
years of professional experience
Work History
Food Service Supervisor
Factory Pub and Grills
Accra, Greater Accra
09.2023 - 05.2025
- Maintained inventory of supplies, equipment, and food items needed for daily operations.
- Coordinated special events such as banquets or catering requests according to customer specifications.
- Performed regular inspections of kitchen equipment and storage areas for cleanliness and functionality.
- Ensured compliance with health and safety regulations in all areas of the kitchen.
- Supervised and coordinated activities of food service personnel to ensure efficient operation of the restaurant.
- Scheduled staff shifts, monitored attendance, and managed payroll records.
- Investigated complaints regarding food quality or customer service issues promptly and effectively resolved them.
- Oversaw work and guest areas to provide clean, tidy, and properly sanitized facilities according to established guidelines.
- Collaborated with server trainees to promptly resolve potential customer concerns.
- Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Trained new employees on restaurant policies, procedures, and customer service standards.
- Oversaw daily operations of restaurant, ensuring efficient service and customer satisfaction.
Cook
Potbelly Restaurant
Accra, Greater Accra
01.2021 - 12.2022
- Organized storage areas for efficient usage of space.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Performed basic administrative duties such as inventory management, ordering supplies.
- Ordered supplies as needed for the kitchen.
- Adhered to food safety standards when storing and preparing foods.
- Monitored stock levels of food items and ordered more when necessary.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Set up and performed initial prep work for soups, sauces, and salads.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Kitchen Hand
Potbelly
Accra, Greater Accra
09.2020 - 01.2021
- Stocked shelves with food supplies, such as canned goods and dry ingredients.
- Operated dishwashers to sanitize dishes and silverware.
- Set up serving trays for events or parties.
- Communicated effectively with co-workers regarding daily tasks assigned.
- Organized storage areas for efficient access to items when needed.
- Sanitized surfaces with approved cleaning solutions after each task was completed.
- Disposed of garbage according to health regulations.
- Maintained inventory of kitchen supplies and equipment needs.
- Maintained cleanliness and hygiene in the kitchen, including washing dishes and utensils.
- Partnered with chef to cook food and comply with food preservation guidelines.
Education
Bachelor of Science - Health Sciences
University of The People
09-2028
Bachelor of Science - Information And Communication Technology
Heritage Christian College
Accra01-2028
Certificate - Food And Beverage Management
University Bocconi
Cousera05-2025
Certificate - Google Data Analytics
Google
Cousera09-2024
High School Diploma -
SOGAKOPE Senior High School
Accra05-2018
Skills
- Data analysis
- Inventory management
- Project management
- Customer service
- Food safety
- Team building
Languages
English
First Language
French
Intermediate (B1)
B1
Chinese (Mandarin)
Beginner
A1
References
References available upon request.
Timeline
Food Service Supervisor
Factory Pub and Grills
09.2023 - 05.2025
Cook
Potbelly Restaurant
01.2021 - 12.2022
Kitchen Hand
Potbelly
09.2020 - 01.2021
Bachelor of Science - Health Sciences
University of The People
Bachelor of Science - Information And Communication Technology
Heritage Christian College
Certificate - Food And Beverage Management
University Bocconi
Certificate - Google Data Analytics
Google
High School Diploma -
SOGAKOPE Senior High School
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