ERNESTINA AKUA OFORI
Accra
Summary
A certificate in ITES- BPO Customer Interaction, a Bachelor of Arts in Business studies and also a Standard Certificate in General Travel Knowledge, Airfares and Ticketing (Ghana Airways Training School), Diploma in Business Studies (DBS) and a member of the International Association of Administrative Professionals. My experience is drawn from a great background in providing technical, leadership and management skills through designed, implementation and management policies of a Company. I have excellent ability to liaise and work in partnership with managers, staff and clients who require my services. I am a dynamic person, ready to take up challenging new role harnessing interpersonal skills, collaboration and problem- solving. Driven to deliver high-quality service and consistent results. professional and dedicated team player experienced in overseeing operations of individual and multi-unit facilities. Develops successful programs to improve profitability. Seeking new position with exciting challenges where great skills will be valued. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Finance Officer
ACTION CHAPEL INTERNATIONAL
Accra
04.2021 - Current
- Tracked and coordinated reimbursement of operational expenses, maintaining 100% accuracy month-on-month
- Prepared accounts payable and accounts receivable transactions for processing on daily basis, ensuring meticulous attention to detail to reduce errors
- Provided financial performance reports as part of monthly reporting, monitoring data and information processing to minimise errors by 100%
- Prepared accounts payable and accounts receivable transactions for processing on daily basis, ensuring meticulous attention to detail to reduce errors
- Thoroughly maintained expenditure and revenue records in QuickBooks to maintain compliance with quality control
Field Banking Officer
BEIGE BANK
11.2017 - 10.2018
- Uphold stringent bank standards for loans, money handling and legal considerations
- Met new and existing clients to negotiate contracts and grow business
- Implemented strategic marketing techniques to drive revenues and increase sales
- Engaged customers to answer questions regarding account balances, outstanding balances and deposits
- Recommended strategies to clients for achieving financial goals and objectives
- Provided direction and leadership to all employees to maximise productivity and bottom-line profitability
Relationship Officer
BEIGE CAPITAL
Dome Branch
02.2016 - 10.2017
- Kept track of current and potential clients needs to recommend new applicable products and services
- Maintained detailed knowledge of company offerings to recommend appropriate products to clients
- Reviewed client files to identify opportunities for cross selling
- Nurtured positive customer relationships to increase satisfaction and loyalty
- Assessed market and competitor activity to remain ahead of trends
Relationship Officer
SPEED BANKING INTERNATIONAL
Accra
01.2015 - 12.2015
- Liaised with marketing teams to identify new audience and business opportunities
- Interpreted customer needs to provide tailored advice on suitable products and services
- Communicated client feedback to leadership teams and identified improvement possibilities
- Conducted customer surveys and recommended ways of improving customer satisfaction
Administrative Assistant / Marketing Officer
SIR-ERNEST FARMS & LOGISTICS
01.2012 - 11.2012
- Responsible for all phases of general office and clerical work, data entry services, online research, coordination of meetings and projecting a professional business image through the use of direct phone and e-mail interaction with our company's client
- Report to the CEO
- Organise and prepare venue for meetings
- Follow up on new employees during their probationary period
- All clerical
National Service
VOLTA RIVER AUTHORITY
12.2009 - 07.2010
- Worked under the supervision of the administrator and the secretary of the Security department
- Reported to the Head of Security
- Prepare monthly, quarterly and mid-year report to head of department
- Clerical office duties
School Secretary/Cashier
VICTORY PRESBYTERIAN CHURCH SCHOOL
Accra
04.2006 - 10.2009
- Secretary to the Headmaster and Cashier with the Accounts Department
- Welcoming visitors and answering to enquiries
- General Office and clerical work
- Coordination of meetings
- Online research
- Receiving cash and making payments
Education
Bachelor of Arts - Business studies
Wisconsin University College
GhanaStandard Certificate - General Travel Knowledge, Airfares and Ticketing
Ghana Airways Training School
GhanaDiploma - Business Studies
GhanaCertificate - Customer Interaction Professional
Ghana Technology University College
GhanaInc. U.S.A Certified Customer Interaction Professional -
Ghana Technology University college
GhanaCertificate in General Travel Knowledge - Airfares & Ticketing
Ghana Airways Training School
GhanaDiploma - Business Studies
Accra Polytechnic
GhanaSenior Secondary School Certificate - Business
Okuapemman School
Skills
- QuickBooks
- Written communication
- Microsoft Office
- Customer service
- Reporting and documentation
- Fixed asset management
- Financial planning
- Internal controls
- Expense tracking
Languages
- English, Fluent
- French, Intermediate
Hobbies and Interests
- Reading
- Travelling
- Driving (Class of License B)
- Listening to music
- Motivational messages
Personal Information
Nationality: Ghanaian
Formername
Ernestina Oforiwah Abedi
Languages
African Language
First Language
English
Proficient (C2)
C2
French
Intermediate (B1)
B1
Timeline
Finance Officer
ACTION CHAPEL INTERNATIONAL
04.2021 - Current
Field Banking Officer
BEIGE BANK
11.2017 - 10.2018
Relationship Officer
BEIGE CAPITAL
02.2016 - 10.2017
Relationship Officer
SPEED BANKING INTERNATIONAL
01.2015 - 12.2015
Administrative Assistant / Marketing Officer
SIR-ERNEST FARMS & LOGISTICS
01.2012 - 11.2012
National Service
VOLTA RIVER AUTHORITY
12.2009 - 07.2010
School Secretary/Cashier
VICTORY PRESBYTERIAN CHURCH SCHOOL
04.2006 - 10.2009
Bachelor of Arts - Business studies
Wisconsin University College
Standard Certificate - General Travel Knowledge, Airfares and Ticketing
Ghana Airways Training School
Diploma - Business Studies
Certificate - Customer Interaction Professional
Ghana Technology University College
Inc. U.S.A Certified Customer Interaction Professional -
Ghana Technology University college
Certificate in General Travel Knowledge - Airfares & Ticketing
Ghana Airways Training School
Diploma - Business Studies
Accra Polytechnic
Senior Secondary School Certificate - Business
Okuapemman School
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