Summary
Overview
Work history
Education
Skills
Interests
Languages
Timeline
Generic

ERNESTINA OFORIWAH ABEDI

Accra,Ghana

Summary

A certificate in ITES- BPO Customer Interaction, a Bachelor of Arts in Business studies and also a Standard Certificate in General Travel Knowledge, Airfares and Ticketing (Ghana Airways Training School), a Diploma in Business Studies (DBS) and a member of the International Association of Administrative Professionals.

My experience is drawn from a great background in providing technical, leadership and management skills through designed, implementation and management policies of a Company. I have excellent ability to liaise and work in partnership with managers, staff and clients who require my services.

I am a dynamic person, ready to take up challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

22
22
years of professional experience

Work history

Finance officer

ACTION CHAPEL INTERNATIONAL
04.2021 - Current
  • Tracked and coordinated reimbursement of operational expenses, maintaining 100% accuracy month-on-month.
  • Prepared accounts payable and accounts receivable transactions for processing on [Timeframe] basis, ensuring meticulous attention to detail to reduce errors.
  • Provided financial performance reports as part of monthly reporting, monitoring data and information processing to minimise errors by 100%.
  • Prepared accounts payable and accounts receivable transactions for processing on daily basis, ensuring meticulous attention to detail to reduce errors.
  • Thoroughly maintained expenditure and revenue records in QuickBooks to maintain compliance with quality control.

Field Banking Officer

BEIGE BANK
11.2017 - 10.2018
  • Upheld stringent bank standards for loans, money handling and legal considerations.
  • Met new and existing clients to negotiate contracts and grow business.
  • Implemented strategic marketing techniques to drive revenues and increase sales.
  • Engaged customers to answer questions regarding account balances, outstanding balances and deposits.
  • Recommended strategies to clients for achieving financial goals and objectives.
  • Provided direction and leadership to all employees to maximise productivity and bottom-line profitability.

Relationship Officer

BEIGE CAPITAL, Dome Branch
02.2016 - 10.2017
  • Kept track of current and potential clients needs to recommend new applicable products and services.
  • Maintained detailed knowledge of company offerings to recommend appropriate products to clients.
  • Reviewed client files to identify opportunities for cross selling.
  • Nurtured positive customer relationships to increase satisfaction and loyalty.
  • Assessed market and competitor activity to remain ahead of trends.

Relationship Officer

SPEED BANKING INTERNATIONAL
Accra
01.2015 - 12.2015
  • Liaised with marketing teams to identify new audience and business opportunities.
  • Interpreted customer needs to provide tailored advice on suitable products and services.
  • Communicated client feedback to leadership teams and identified improvement possibilities.
  • Conducted customer surveys and recommended ways of improving customer satisfaction.

Administrative Assistant / Marketing Officer

SIR-ERNEST FARMS & LOGISTICS
01.2012 - 11.2012
  • Responsible for all phases of general office and clerical work, data entry services, online research, coordination of meetings and projecting a professional business image through the use of direct phone and e-mail interaction with our company's client
  • Report to the CEO
  • Organise and prepare venue for meetings
  • Follow up on new employees during their probationary period
  • All clerical

VOLTA RIVER AUTHORITY
12.2009 - 07.2010
  • TITLE: National Service
  • PURPOSE OF ROLE: Worked under the supervision of the administrator and the secretary of the Security department
  • Reported to the Head of Security
  • Prepare monthly, quarterly and mid-year report to head of department
  • Clerical office duties

School Secretary/Cashier

VICTORY PRESBYTERIAN CHURCH SCHOOL
Accra
04.2006 - 10.2009
  • Secretary to the Headmaster and Cashier with the Accounts Department
  • Welcoming visitors and answering to enquiries
  • General Office and clerical work
  • Coordination of meetings
  • Online research
  • Receiving cash and making payments

Receptionist

METALEX GROUP OF COMPANIES
Accra
10.2003 - 01.2005
  • ROLE: Front desk of the company
  • Welcoming clients
  • Answering to enquiries
  • Data entry
  • Clerical duties

Regional Engineer

PUBLIC WORKS DEPARTMENT, OSU
07.2002 - 12.2002
  • Attachment
  • PURPOSE OF ROLE: Worked under the direct supervision of the

Education

Bachelor of Arts - Business studies

Wisconsin University College
Ghana

Standard Certificate - General Travel Knowledge, Airfares and Ticketing

Ghana Airways Training School
Ghana

Diploma - Business Studies

Certificate - Customer Interaction Professional

Ghana Technology University College
Ghana

Inc. U.S.A Certified Customer Interaction Professional - undefined

Ghana Technology University college

Certificate in General Travel Knowledge, Airfares & Ticketing - undefined

Ghana Airways Training School

Diploma - Business Studies

Accra Polytechnic
Ghana

Senior Secondary School Certificate -

Okuapemman School

Skills

  • QuickBooks
  • Written communication
  • Microsoft Office
  • Customer service
  • Reporting and documentation

Interests

Reading, Travelling, Driving, (Class of License B) Listening to music & motivational messages

Languages

English
Fluent

Timeline

Finance officer

ACTION CHAPEL INTERNATIONAL
04.2021 - Current

Field Banking Officer

BEIGE BANK
11.2017 - 10.2018

Relationship Officer

BEIGE CAPITAL, Dome Branch
02.2016 - 10.2017

Relationship Officer

SPEED BANKING INTERNATIONAL
01.2015 - 12.2015

Administrative Assistant / Marketing Officer

SIR-ERNEST FARMS & LOGISTICS
01.2012 - 11.2012

VOLTA RIVER AUTHORITY
12.2009 - 07.2010

School Secretary/Cashier

VICTORY PRESBYTERIAN CHURCH SCHOOL
04.2006 - 10.2009

Receptionist

METALEX GROUP OF COMPANIES
10.2003 - 01.2005

Regional Engineer

PUBLIC WORKS DEPARTMENT, OSU
07.2002 - 12.2002

Bachelor of Arts - Business studies

Wisconsin University College

Standard Certificate - General Travel Knowledge, Airfares and Ticketing

Ghana Airways Training School

Diploma - Business Studies

Certificate - Customer Interaction Professional

Ghana Technology University College

Inc. U.S.A Certified Customer Interaction Professional - undefined

Ghana Technology University college

Certificate in General Travel Knowledge, Airfares & Ticketing - undefined

Ghana Airways Training School

Diploma - Business Studies

Accra Polytechnic

Senior Secondary School Certificate -

Okuapemman School
ERNESTINA OFORIWAH ABEDI