ERNESTINA O. QUARCOO
Madina
Summary
Results-driven financial services and insurance/banking professional with over 14 years of progressive experience spanning Credit Union Management, Business Development, Private Banking, Insurance Brokerage, Client Acquisition, and Relationship Management. Proven ability to drive institutional growth through strategic leadership, revenue generation, stakeholder engagement, and strong governance practices. Demonstrates high ethical standards, sound judgment, excellent communication skills, and strong emotional intelligence, particularly in negotiation and relationship-building across B2B, B2G, and high-net-worth client segments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
Ghana Insurance Industry Cooperative Credit Union (GIICU)
Accra
07.2024 - Current
- Provide strategic leadership and oversee day-to-day operations of the credit union serving Ghana’s insurance industry.
- Act as the primary liaison between the Board and Management to ensure sound governance and policy implementation.
- Develop and execute short- and long-term strategic and operational plans.
- Oversee budgeting, financial reporting, and regulatory compliance with the Bank of Ghana (BoG) and Credit Unions Association (CUA).
- Lead loan administration, credit risk management, product development, and member services.
- Prepare comprehensive management and board reports and ensure implementation of board decisions.
- Represent GIICU at industry conferences, stakeholder meetings, and policy engagements.
- Drive stakeholder engagement with insurers, brokers, regulators, and government agencies.
- Lead recruitment planning and organizational development initiatives.
Business Development Manager
Felin Insurance Brokers
Accra
01.2023 - Current
- Develop and implement business development strategies to drive revenue growth.
- Prepare detailed reports and presentations outlining business performance and new initiatives.
- Set short- and long-term sales targets and monitor team performance.
- Drive revenue through upselling and cross-selling of insurance products.
- Design and execute marketing, sales, and promotional initiatives.
- Conduct market research and prospecting, including cold calling and client acquisition.
- Negotiate and close long-term corporate agreements.
- Produce monthly and annual financial and performance reports for senior management.
- Coach and train staff to ensure compliance with company policies and procedures.
- Draft business plans, sales contracts, quotations, and proposals.
Business Development Manager
Asterix Insurance
Accra
02.2022 - 12.2022
- Led the business development team to achieve monthly premium targets ethically and professionally.
- Ensured compliance with technical operations and underwriting directives.
- Provided weekly performance briefings to the Managing Director.
- Led marketing presentations to corporate bodies and institutions.
- Oversaw expansion of the company’s sales agent network.
- Developed and implemented effective sales strategies across all insurance products.
- Monitored accounts receivable and budget performance.
- Produced detailed monthly and annual reports for management.
- Managed company website and social media platforms.
Alternative Distribution Manager
Bedrock Insurance
Accra
07.2019 - 02.2022
- Developed and executed targeted prospecting strategies for B2B and B2G clients.
- Drove sustainable financial growth through affinity schemes, bancassurance, digital insurance, and HNW client relationships.
- Built and maintained a strong pipeline of new business opportunities.
- Liaised with senior management to expand branch and secondary distribution networks.
- Supported brand positioning and external corporate communications.
- Assisted the CEO with corporate communications and public relations initiatives.
Relationship Manager – Private Banking
Consolidated Bank Ghana (formerly The Royal Bank)
Accra
01.2013 - 01.2019
- Delivered personalized banking services to high-net-worth individuals.
- Managed client portfolios to achieve deposit mobilization and revenue targets.
- Maintained accurate customer records and CRM data.
- Resolved customer complaints promptly and professionally.
- Built long-term client relationships through proactive engagement and advisory services.
- Represented the bank at industry events and networking engagements.
Marketing & Sales Executive
Priority Insurance Company Limited
Accra
01.2012 - 01.2013
- Managed customer account documentation and policy administration.
- Provided insurance advisory services to clients.
- Prospected and cross-sold insurance and financial products.
- Ensured compliance with operational risk standards.
- Prepared monthly performance reports.
National Service Personnel
SG-SSB Limited
Accra
01.2011 - 01.2012
- Handled customer complaints and correspondent banking queries.
- Managed Nostro account reconciliations and investigations.
- Prepared weekly and monthly operational reports.
Education
Leav 3 -
Chartered Institute of Bankers, Ghana
12.2025
MBA - Total Quality Management
University of Professional Studies
01.2019
BSc - Human Resource Management
Pentecost University College
01.2011
Skills
- Strategic Leadership & Governance
- Credit & Loan Administration
- Business Development & Sales Strategy
- Relationship Management (B2B, B2G, HNW)
- Negotiation & Contract Management
- Financial Reporting & Analysis
- Regulatory Compliance
- Team Leadership & Coaching
Certification
- Achieving Excellence in Frontline Operations, Akan Consult, 2018
- Retail Banking & Operations, Candid Consult / National Banking College, 2015
- Retail Banking Service Strategies, National Banking College, 2015
- Project Management, Knowledge Tree Technologies / National Banking College, 2014
References
Available upon request.
Timeline
General Manager
Ghana Insurance Industry Cooperative Credit Union (GIICU)
07.2024 - Current
Business Development Manager
Felin Insurance Brokers
01.2023 - Current
Business Development Manager
Asterix Insurance
02.2022 - 12.2022
Alternative Distribution Manager
Bedrock Insurance
07.2019 - 02.2022
Relationship Manager – Private Banking
Consolidated Bank Ghana (formerly The Royal Bank)
01.2013 - 01.2019
Marketing & Sales Executive
Priority Insurance Company Limited
01.2012 - 01.2013
National Service Personnel
SG-SSB Limited
01.2011 - 01.2012
Leav 3 -
Chartered Institute of Bankers, Ghana
MBA - Total Quality Management
University of Professional Studies
BSc - Human Resource Management
Pentecost University College