Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

ERNESTINA ANNAN AMISSAH

Accra

Summary

Personal Profile Seeking a challenging career with a liberalist organization that provides an opportunity to capitalize on my skills and abilities whiles improving on those I already possess. Am optimistic that this opportunity is an area to grow through communication. I am a friendly and outgoing Customer Service Associate with a passion for retail and business. My studies and work experience have all been in these areas, and I am currently looking to progress my career with your company. I have excellent communication skills which have enabled me to build strong relationships with customers, colleagues, and external suppliers. Achievements More than two years of relevant work experience Handling check-in and check-out of clients Processing all incoming and outgoing calls Direct incoming calls to the desired extension.

Overview

5
5
years of professional experience

Work History

Customer Service Associates
Bima
01.2020 - Current
  • Main duties performed
  • Dealing with customers over phone
  • Assisting customers with finding suitable products or services
  • Handling payments and processing returns, refunds, and exchanges
  • Dealing with customer feedback, concerns, and complaints
  • Dealing with stressful situations and emergencies professionally, and ensuring that customer’s concerns are promptly addressed
  • Managed over 60 customer calls per day.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor
  • Used Microsoft Word and other software tools to create documents and other communications
  • Improved operations through consistent hard work and dedication
  • Demonstrated respect, friendliness and willingness to help wherever needed

Sales Agent

05.2019 - 12.2019
  • Work as a direct sales agent, where I present, promote and sell products and services using solid arguments to existing and prospective customers
  • Make sure customers understand whatever policies purchase
  • Seeing establishment of positive customer relationships.
  • Manage over 60 customers per day where am able to increase sales by 10%
  • Trained and developed new team associates for selling company's product

Administrative Assistant

WELFARE
09.2017 - 08.2018
  • Duties performed:
  • Listen to clients’ grievances and compose their reports to the line manager Write and distribute emails, correspondence memos, letters, and forms
  • Organize and schedule appointments, plan meetings and take detailed minutes
  • Develop and maintain a filing system.
  • Executed record filing system to improve document organization and management
  • Screened visitors and issued badges to maintain safety and security
  • Generated reports and typed letters in Word and prepared PowerPoint presentations
  • Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime
  • Scheduled office meetings and client appointments for staff teams
  • Edited documents to improve accuracy of language, flow and readability
  • Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient

Head, Receptionist

Cocoabod
Accra
06.2016 - 08.2016
  • Greeting guests
  • Handling check-in and out of clients
  • Providing required information to clients and customers
  • Processing all incoming and outgoing calls
  • Direct incoming calls to their desired extensions
  • Managed multi task and met sensitive deadline
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients and updated client records.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Provided callers with address, directions, company website and related information.
  • Maintained confidentiality of information regarding clients and company.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Helped management develop employee improvement plans and motivate team members to continually improve.
  • Scheduled and confirmed appointments and meetings for senior management team.

Human Resource Assistance

06.2015 - 08.2015
  • Cocoa marketing company Tema Com 3)
  • Main Duties performed,
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Participated in team-building activities to enhance working relationships
  • Collaborated with team members to achieve target results
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Developed team communications and information for meetings
  • Maintained energy and enthusiasm in fast-paced environment

Public Relations Personnel
05.2014 - 07.2014
  • Center for Art and National Culture
  • Accra
  • Main duties performed:
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Dispatch memos, emails, letters, and daily newspapers to various offices
  • Organization and planning of art and culture-related programs
  • Represent the public relations office in art exhibition programs.
  • Delivered services to customer locations within specific timeframes
  • Carried out day-to-day duties accurately and efficiently

Education

BA - Sociology

Kwame Nkrumah University of Science And Technology
Kumasi
2017

SHS Certificate (Visual Arts -

Methodist Senior High School
Saltpond
05.2013

Skills

  • Excellent interpersonal skills demonstrated ability to effectively serve customers and develop strong working relationships with staff
  • Expert knowledge of selling process and effective sales techniques
  • Professional and confident with excellent diplomacy and negotiation and persuasion skills
  • Dealing with stressful situations in calm and professional manner
  • Multitasking Abilities
  • Excellent Communication
  • Self-Motivated
  • Good Telephone Etiquette

Accomplishments

  • Customer service skills
  • Computer Literacy
  • Proficient in the use of Microsoft Office (MS Word, Excel, Power-Point), Google apps, and a fast typist.

Timeline

Customer Service Associates
01.2020 - Current

Sales Agent

05.2019 - 12.2019

Administrative Assistant

WELFARE
09.2017 - 08.2018

Head, Receptionist

Cocoabod
06.2016 - 08.2016

Human Resource Assistance

06.2015 - 08.2015

Public Relations Personnel
05.2014 - 07.2014

BA - Sociology

Kwame Nkrumah University of Science And Technology

SHS Certificate (Visual Arts -

Methodist Senior High School

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ERNESTINA ANNAN AMISSAH