Dedicated Health Care Assistant from A1 Hospital, adept in patient care and time management. Excelled in reducing infection risks and enhancing patient comfort, consistently observing and reporting critical changes to nurses. Skilled in supporting personal needs and monitoring vital signs, contributing to high-quality patient-focused care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
ERNESTINA ADU
health care assistant
ACCRA,Accra
Summary
Overview
3
years of professional experience
1
Certification
Work History
A1 Hospital
Health Care Assistant
06.2017 - 11.2019
Job overview
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
Shell Filling Station
Shop Attendant
12.2012 - 12.2014
Job overview
- Aided customers with inquiries regarding products, store promotions, or special offers to enhance their shopping experience.
- Provided excellent customer service, consistently receiving positive feedback from customers.
- Enhanced customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with management to implement promotional displays that led to increased sales figures for targeted items.
- Maintained in-depth knowledge of shop items to provide advice and recommendations to customers for gift selections.
- Contributed to team-building efforts by collaborating with coworkers on tasks and initiatives.
- Received incoming shipments of goods and materials by unloading delivery trucks.
- Maintained a clean and organized store environment, leading to increased foot traffic.
- Reduced inventory discrepancies by conducting thorough and accurate merchandise counts.
- Upheld store policies, resulting in a well-regulated shopping experience for all patrons.
- Balanced daily cash registers accurately, preventing discrepancies in financial records.
- Addressed escalated customer complaints professionally while offering appropriate solutions maintaining a positive brand image.
- Performed end-of-day cleaning duties, wiping down windows and counters and sweeping and mopping shop floor.
- Handled returns and exchanges smoothly while adhering to company guidelines, ensuring customer satisfaction throughout the process.
- Streamlined cashier operations through proper handling of cash transactions and credit card processing.
- Assisted in training new employees on store procedures and best practices to maintain consistency across the staff team.
- Prepared and sold coffee and drinks by following prescribed recipes and preparation techniques.
- Ensured customer safety by promptly addressing spills, obstructions, or other hazards in the store area.
- Informed customers of shop promotions to encourage purchases, boosting sales 100%.
- Maximized shelf space utilization by strategically organizing products for ease of access and visibility.
Naa K Gyasi Company Limited
Shop Attendant
01.2019 - Current
Job overview
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Checked incoming orders and organized new stock.
- Organized shelves to remove slow moving items and add new merchandise.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Greeted customers entering store and offered assistance with requirements.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Collaborated with team members to achieve overall store goals and objectives.
- Remained calm and composed in tense situations involving angry or upset customers.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
- Reduced wait times by efficiently processing transactions at the cash register.
- Promoted special offers and discounts to boost revenue during promotional events or slow periods.
Education
ROYAL SCHOOL OF MANAGEMENT AND HEALTH CAREKUMASI GHANA
Some College (No Degree) from Home Care
University Overview
Royal School Of Management And Health Care
Skills
- Time Management
- Patient Care
- Patient-focused care
- Supporting personal needs
- Making patient feel comfortable
- Assist nurse and other staff when needed
- Monitor patient conditions by taking vital signs
- Adhering to professional standards
- Delivering report to case managers and reviewing any important changes in the condition of a patient
- Good communication skills
- Observant
- Quick thinker
Accomplishments
Accomplishments
- During my work as a health care assistant at A1 hospital, i spearheaded the accessibility of health care in the remote areas in Ahafo Ghana. Together with my team,we made health care accessible to the remote areas that could not afford to come to the hospital.
- I also pioneered the education of patients in those remote areas. Together with my team, we gave education to patients concerning the most occurrent diseases, prevention controls, managements, and treatments of those diseases, a common example was malaria.
- Working as a health care assistant gave me an instant gratification. i got the opportunity to make tangible difference in the life's of people in need. i got the opportunity to work with elderly individuals and individuals with disabilities , i was glade i contributed to the improvement of the quality of life's of patients.
- I learnt from patients experiences during my field of work. I realised that each patient had unique way of life experiences and stories to share .During my encounter i gain valuable insight into perspectives,different cultures and life journeys. i was able to develop essential qualities like compassion and empathy.
Certification
National Vocational Training Institute Trade test 1
National Vocational Training Institute Trade test 2
Languages
English
Advanced (C1)
Interests
Personal well-being and the well-being of others
Maximum care and support
Effective communication
Positivitity and growth
Timeline
Shop Attendant
Naa K Gyasi Company Limited
01.2019 - Current
Health Care Assistant
A1 Hospital
06.2017 - 11.2019
Shop Attendant
Shell Filling Station
12.2012 - 12.2014
ROYAL SCHOOL OF MANAGEMENT AND HEALTH CARE
Some College (No Degree) from Home Care
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Software
Typing
Online search
Adaptability
Presentation
Spreadsheets
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Flexible work hoursPaid time offHealthcare benefitsTeam Building / Company RetreatsPaid sick leavePersonal development programs4-day work weekWork-life balanceCareer advancementSimilar Profiles
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