Summary
Overview
Work History
Education
Skills
Languages
Timeline
Work Availability
Accomplishments
Software
Generic
ERNEST GIBERTSON ANDOH

ERNEST GIBERTSON ANDOH

Accra

Summary

Proven leader with extensive experience in branch operations management and employee development, notably at NMCS. Excelled in enhancing customer satisfaction and streamlining financial oversight, achieving consistent branch growth. Skilled in relationship management and risk mitigation, demonstrating a strong work ethic and decision-making prowess. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Enterprising Branch Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Highly detail-oriented and professional Branch Manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Results-driven Cluster Head experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach. Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills. Proactive [Job Title] with strong background in financial analysis, budgeting and forecasting. Develops and implements financial plans and delivers strategic financial advice. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Constrution laborer position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

BRANCH MANAGER

NMCS
08.2019 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.

CLUSTER HEAD

NMCS
05.2018 - Current
  • Maintained friendly and professional customer interactions.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Assessed employee performance and developed improvement plans.
  • Engaged employees in business processes with positive motivational techniques.
  • Boosted sales and customer loyalty through incentive programs.
  • Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
  • Resolved various issues impacting sales management and business operations.
  • Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Enhanced team collaboration by implementing effective communication strategies and regular meetings.
  • Collaborated closely with other cluster heads to share best practices, driving overall organization-wide improvements.
  • Optimized resource allocation across multiple projects to ensure timely delivery without compromising on quality.
  • Reduced operational costs through continuous improvement initiatives and resource optimization techniques.
  • Led successful projects from inception to completion, ensuring timely delivery and stakeholder satisfaction.
  • Ensured compliance with industry regulations and corporate policies by maintaining a robust internal control environment.
  • Streamlined operations for increased efficiency by analyzing and optimizing cluster processes.
  • Provided expert advice on cluster-related matters, influencing senior stakeholders'' decision-making processes.
  • Implemented innovative solutions to complex problems, resulting in improved processes and increased productivity.
  • Conducted mandatory health, safety and maintenance checks in cluster shops.
  • Provided weekly income and quarterly cluster reports to company headquarters.
  • Managed cluster expenditure by adhering to set budget.

Construction Laborer

JOBSAK
02.2012 - 04.2017
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Assisted in the completion of projects on time by collaborating with team members to complete tasks efficiently.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Promoted a positive work environment by cooperating with team members and demonstrating strong work ethic at all times.
  • Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Enhanced client satisfaction by maintaining a clean and organized work environment throughout the construction process.
  • Conducted daily site inspections to identify potential safety hazards.
  • Observed safety regulations on job sites to minimize accidents.
  • Worked with contractors and other tradespeople to meet project specifications and deadlines.
  • Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
  • Followed blueprints and diagrams to complete projects according to specifications.
  • Supported project managers in achieving deadlines, assisting in various tasks as required.
  • Supported the successful execution of large-scale projects by adopting a flexible work schedule and willingly taking on additional responsibilities when needed.
  • Facilitated timely delivery of construction materials, coordinating logistics between suppliers, storage facilities, and job sites accordingly.
  • Strengthened relationships with clients through professional demeanor, clear communication about project status updates or concerns encountered during construction phases.
  • Optimized material usage on-site by carefully following blueprint specifications, reducing the need for costly rework or material replacements.
  • Assisted with successful, time-sensitive renovations of various structures.
  • Loaded and unloaded materials and equipment onto and off construction sites.
  • Cleaned and maintained tools, equipment and worksites.
  • Used variety of hand and power tools to complete tasks.
  • Loaded and unloaded materials onto trucks and trailers.
  • Provided labor support to carpenters, masons and other skilled trades.
  • Inspected tools and equipment to maintain safety and efficiency.
  • Followed instructions and safety protocols to prevent accidents and injuries.

Education

High School Diploma -

SEFWI BEKWAI SENIOR HIGH SCHOOL
SEFWI BEKWAI
06.2011

Skills

  • Employee Development
  • Cash handling expertise
  • Proficient in [Software Program]
  • Customer Service
  • Branch Operations Management
  • Financial Oversight
  • Familiar with account coding
  • Work Prioritization
  • Account Review
  • Shift Scheduling
  • Relationship building and management
  • Risk Mitigation
  • Performance Reviews
  • Interviewing and Hiring
  • Operational Reports
  • Human resources knowledge
  • Sales professional
  • Sales Development
  • Training and Development
  • Banking
  • Sales management
  • Staff Development
  • Financial Services
  • Excellent work ethic
  • Staff Training
  • Cash Handling
  • Sales expertise
  • Relationship Management
  • Project Management
  • Information Security
  • Decision-Making
  • Collections
  • Verbal/written communication

Languages

English
Advanced (C1)

Timeline

BRANCH MANAGER

NMCS
08.2019 - Current

CLUSTER HEAD

NMCS
05.2018 - Current

Construction Laborer

JOBSAK
02.2012 - 04.2017

High School Diploma -

SEFWI BEKWAI SENIOR HIGH SCHOOL

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Resolved product issue through consumer testing.
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved [Result] through effectively helping with [Task].
  • Collaborated with team of [Number] in the development of [Project name].
  • Supervised team of [Number] staff members.

Software

MICROSOFT WORD, MICROSOFT OFFICE, MICROSOFT EXCEL, SPREADSHEET

ERNEST GIBERTSON ANDOH