Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ernest Ebo Jackson

Accra

Summary

Currently the Senior IT Operations Manager at Vodafone Ghana, I excel in leading intricate projects and fostering operational excellence. My extensive background in Telecom/IT Engineering, Software Engineering, and Data Engineering enriches my role.

I specialize in Telecom IN/VAS Systems and Telecom Products and Services. My responsibilities encompass overseeing IN, VAS, and Billing Operations to ensure optimal service delivery and revenue generation. Additionally, I steer Vodafone Cash Operations, concentrating on secure mobile money transactions and innovative digital financial solutions. Spearheading robust IT Infrastructure Management is also within my purview.

My skill set includes Engineering Management and Software Engineering, with a focus on Python-based Software Development for automation and solutions such as mediation software and data processing portals. I'm deeply engaged in the realm of Digitization as well.

Furthermore, I command Data Engineering, Data Analytics, and Data Science. Proficiency in tools like Pandas, NumPy, Matplotlib, Scikit-learn, TensorFlow, and PyTorch underscores my expertise. Leveraging Data Engineering technologies like Apache Spark, Hadoop, and Kafka, I architect resilient data pipelines that elevate decision-making and enrich customer experiences.

I possess proficiencies in Project Management, Budget Oversight, People Management, Change Management, Incident Management, and Process Management, all contributing to my capacity to drive efficiency and efficacy in the telecom and IT landscape.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Senior Manager, IT Operations

Vodafone
10.2020 - Current
  • I oversee critical areas of IT management, ensuring seamless operations and innovation across IN/VAS, Billing, Vodafone Cash, IT Infrastructure, and DevOps
  • Key responsibilities include:
  • Operational Excellence: Supervising IN VAS and Billing, ensuring optimal functioning and uninterrupted services through rigorous standards
  • Strategic Mobile Money Management: Spearheading Vodafone Cash Operations for secure, reliable, and innovative mobile transactions, meeting evolving customer demands
  • Infrastructure Mastery: Leading IT Infrastructure Management, ensuring robust, scalable, and agile systems aligned with operational needs
  • Team Empowerment: Guiding IT support, enhancing capabilities, and fostering operational excellence
  • Project Leadership: Managing projects, budgets, and resources for successful delivery and cost- effectiveness
  • Reliability: Meeting SLAs with a 99.99% platform availability, ensuring customer satisfaction
  • Cross-Platform Support: Enhancing CRM, Digital Apps, and Business Intelligence platforms, Data
  • Warehouse Infrastructure Management - Innovative Software: Developing Mediation, Data Processing, Monitoring Tools, and Automation solutions
  • Customer Experience: Managing data engineering for enhanced digital interactions
  • Operational Expertise: Leveraging proficiency in system and database administration, telecom technologies, and data networks for excellence.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Oversaw workforce management planning, volume predictions and capacity planning.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Provided strong leadership to enhance team productivity and morale.

Operations Manager, IN, VAS and Billing

Vodafone
06.2020 - 10.2020
  • IN, VAS and Billing, Direct and Oversee: Direct and oversee the smooth functioning of IN, VAS, and Billing operations to ensure seamless service delivery and optimal performance of the systems
  • Drive Innovation: Drive innovation within the IN, VAS, and Billing domain, fostering the development of new and improved mobile services and value-added offerings
  • Optimize Revenue Generation: Strategically manage revenue streams through efficient IN, VAS, and
  • Billing processes, enhancing customer contentment and maximizing revenue potential
  • Team Leadership: Lead and mentor a team of professionals, ensuring efficient resolution of challenges, fostering skill development, and nurturing a culture of operational excellence
  • Stakeholder Collaboration: Collaborate with cross-functional teams, including IT, Finance, and
  • Marketing, to align IN, VAS, and Billing strategies with broader business goals and customer needs.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.

Manager, IN and Packet Core Networks

Vodafone
04.2019 - 10.2020
  • IN and Packet Core, - Design and Implement: Design and implement efficient and reliable IN and Packet Core networks, ensuring seamless connectivity and optimal performance for voice, data, and multimedia services
  • Network Optimization: Continuously monitor and analyze network performance, identifying bottlenecks and inefficiencies
  • Implement optimization strategies to enhance network capacity, quality, and user experience
  • Technical Leadership: Provide technical leadership to a team of engineers, guiding them in network planning, deployment, configuration, and troubleshooting, while fostering skill development and collaboration
  • Emerging Technologies: Stay abreast of emerging technologies and industry trends related to IN and
  • Packet Core networks, and assess their potential impact on network architecture and services
  • Security and Compliance: Ensure network security by implementing robust security measures and protocols to protect against cyber threats
  • Ensure compliance with regulatory standards and data privacy requirements in network operations.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.

Solutions Architect / Service Operations Engineer/ Developer

Vodafone
01.2011 - 03.2019
  • IN,VAS, Mobile
  • Money), Architect and Design: Architect and design innovative solutions for IN, VAS, and Mobile Money services, aligning technical capabilities with business requirements and customer needs
  • Ebo Jackson - page 3 - Operational Excellence: Drive operational excellence by overseeing the deployment, maintenance, and troubleshooting of IN, VAS, and Mobile Money systems to ensure high availability, performance, and reliability
  • Development and Customization: Develop and customize software applications and tools to enhance
  • IN, VAS, and Mobile Money functionalities, utilizing programming languages and frameworks to create efficient solutions
  • Integration and Interoperability: Collaborate with cross-functional teams to ensure seamless integration of IN, VAS, and Mobile Money systems with existing infrastructure, third-party services, and external partners
  • Performance Optimization: Continuously analyze system performance, identify bottlenecks, and optimize processes to enhance system efficiency, user experience, and meet service-level agreements.
  • Analyzed operability requirements for upgrades and new equipment installations.

Technical Platform Manager, Tigo Cash

Tigo, Millicom
02.2010 - 01.2011
  • Leverage technical expertise to oversee the development, deployment, and management of the Tigo Cash mobile money platform, ensuring its robustness, security, and seamless functionality
  • Platform Enhancement: Identify opportunities for platform enhancements and innovations, driving the implementation of new features, services, and functionalities that align with customer needs and industry trends
  • Cross-functional Collaboration: Collaborate closely with cross-functional teams including developers, operations, marketing, and compliance to ensure the alignment of the Tigo Cash platform with business goals and regulatory requirements
  • Performance and Reliability: Monitor and optimize the performance and reliability of the Tigo Cash platform, proactively identifying and addressing technical issues to ensure smooth transactions and exceptional customer experiences
  • Strategic Planning: Develop and execute strategic plans for the growth and expansion of the Tigo
  • Cash platform, considering market dynamics, user behavior, and competitive landscape to drive its continued success and market leadership.
  • Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
  • Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.

IN, VAS Project Specialist

Tigo Rwanda, Millicom International Cellular
07.2009 - 02.2010
  • Integration and Configuration: Lead the seamless integration and configuration of IN, SMSC, RBT
  • VMS, MCN, SGSN, and GGSN systems, ensuring their interoperability and optimal performance within the network ecosystem
  • Testing and Quality Assurance: Execute comprehensive testing procedures to validate the functionality, reliability, and resilience of integrated IN/VAS systems, guaranteeing adherence to stringent quality standards.
  • Monitored project milestones and adjusted scheduling to meet deadlines.
  • Developed and maintained relationships with contractors, sub-contractors and stakeholders to support successful project completion.

IN, VAS Engineer

Tigo, Millicom
07.2007 - 07.2009
  • Charging and Tariff Management: Spearhead charging and tariff management strategies for Value
  • Added Services (VAS) offerings, meticulously setting and adjusting pricing structures to maximize revenue while aligning with market trends and customer preferences
  • Value Added Services Operations: Oversee the end-to-end operations of Value Added Services (VAS), encompassing services like IN, SMS, CRBT, OTA, and VMS
  • Ensure seamless service delivery, exceptional user experiences, and timely issue resolution
  • System Integration and Management: Lead the integration, configuration, and management of IN/VAS systems including SMS, SGSN, GGSN, CRBT, OTA, and VMS
  • Ensure the interoperability and optimal functioning of these systems within the network infrastructure
  • Technical Expertise: Apply deep technical expertise to troubleshoot and resolve complex issues related to IN/VAS systems, collaborating with cross-functional teams to ensure high availability, reliability, and quality of services
  • Innovation and Enhancements: Identify opportunities for innovation and enhancement of IN/VAS offerings, working closely with product and marketing teams to conceptualize, develop, and launch new services that drive customer engagement and revenue growth.

Education

Master of Science - Business Administration

Delta International University
New Orleans
09.2010

BSc. - Electrical Engineering

Kwame Nkrumah University of Science And Technology
Ghana
06.2007

Skills

  • Core Skills:
  • Telecom IN/VAS/Billing Systems
  • Mobile Financial Systems and Services
  • IT Infrastructure Management: Servers, Operating Systems, Databases, Networks, Storage, Virtual Machines, Cloud, VMWare, etc
  • Telecom Network Protocols: TCP/IP, SS7/SIGTRAN
  • Systems, Process and People Management
  • Project Management
  • Software Engineering Skills:
  • Languages: Python, JavaScript, Java, C#
  • Web Development: HTML, CSS, React
  • Frontend: React, Bootstrap, Tailwind
  • Backend: Flask, Django, Nodejs, Expressjs
  • Databases: PostgreSQL, MongoDB
  • Version Control: Git
  • OOP Principles
  • RESTful API Design and Development
  • Software Testing
  • Agile Methodologies: Scrum
  • Problem Solving, Algorithms, Debugging
  • Software Architecture, Design Patterns
  • CI/CD: Docker, Kubernetes
  • Cloud: Google Cloud Platform, Microsoft Azure, AWS
  • Data Skills:
  • Data Analysis: Pandas, NumPy, Matplotlib, Seaborn, Plotly
  • Data Science and Machine Learning: Scikit-learn, TensorFlow, PyTorch, Keras
  • Data Engineering: Apache Spark, Hadoop, Kafka, SQL

Certification

Licenses & Certifications


Google IT Automation Professional Certificate - Coursera

100 Days of Code: The Complete Python Pro Bootcamp for 2022 - Udemy

Data Analysis with Python - freeCodeCamp

Timeline

Senior Manager, IT Operations

Vodafone
10.2020 - Current

Operations Manager, IN, VAS and Billing

Vodafone
06.2020 - 10.2020

Manager, IN and Packet Core Networks

Vodafone
04.2019 - 10.2020

Solutions Architect / Service Operations Engineer/ Developer

Vodafone
01.2011 - 03.2019

Technical Platform Manager, Tigo Cash

Tigo, Millicom
02.2010 - 01.2011

IN, VAS Project Specialist

Tigo Rwanda, Millicom International Cellular
07.2009 - 02.2010

IN, VAS Engineer

Tigo, Millicom
07.2007 - 07.2009

Master of Science - Business Administration

Delta International University

BSc. - Electrical Engineering

Kwame Nkrumah University of Science And Technology

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Ernest Ebo Jackson