Summary
Overview
Work History
Education
Skills
Accomplishments
Region
Personal Information
References
Workshopsseminars
Timeline
Generic

ERNEST DELA DACOO

Accra,AA

Summary

Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.

Overview

22
22
years of professional experience

Work History

Admin/ HR Manager

GLOBAL AGRI-DEVELOPMENT COMPANY (GADCO)
05.2011 - 03.2024

Company Overview: A subsidiary of RMG Concept Group; a Multinational Commercial Manufacturing Company.And staff strength of 200.Manufacturing (Processing, Packaging and Distribution) of Rice for Commercial Market. Warehousing, etc. Wholesales of Agro Chemicals

  • Collaborate with senior management to developed and align HR strategies with the company’s business objectives
  • Develop and implement HR initiatives that support company growth and culture
  • Maintenance of employees’ file system, leave records and database using both excel and HRIS system
  • Report to management and provide decision support through HR metrics i.e
  • Labour turnover, absenteeism
  • Strong understanding of the Ghana Labour Law and regulations
  • Develop and implement effective recruitment strategies to attract top talent.
  • Manage the full-cycle recruitment process, including job postings, candidate screening, interviews, and onboarding
  • Collaborate with department heads to understand staffing needs and create job descriptions
  • Ensure that every employee has an up-to-date contract (both new and existing staff)
  • Design and coordinate new employee induction/ orientation plans and also ensure that new employees have required working tools
  • Nurture a positive working environment by building strong relations between employees and their managers
  • Oversee the performance review process, including setting goals, providing feedback, and developing performance improvement plans
  • Implement and monitor employee development programs to enhance skills and career growth
  • Support managers in addressing performance issues and identifying training needs
  • Excellent coaching and mentoring to determine and assess training needs of staff through performance appraisals
  • Conduct knowledge and skill gaps, skill improvement assessment and develop a training program that addresses identified gaps
  • Monitor and coordinate (i.e
  • Providing resources both mate Human resource) all training programs
  • Conduct periodic assessments on the impact of training programs on performance
  • Work with the executive management team and board to ensure sound and comprehensive succession planning
  • Conduct periodic training on the organization’s Policies and Procedures
  • Administer compensation and benefits programs, including salary reviews, bonuses, and health insurance plans
  • Manage employee benefits enrollment and communication
  • Benchmark the competitiveness of the company’s human resources programs and practices against the relevant market and make recommendations for improvements and changes
  • Payroll Management: Pay monthly salaries, bonuses, allowances, overtime and other benefits in time
  • Representing the company for external partners with regard to Human Resource affairs (labor office, SSNIT, GRA, medical service provider Etc.
  • Prepare and manage the HR budget, including staffing costs and training expenses
  • Liaise with departments to ensure that employee health and safety issues are addressed in line with company policy and legal requirements
  • Ensure that all health and safety records are kept for future decision making
  • Ensure the timely renewal of insurance for all workers
  • Foster a positive and inclusive work environment by promoting open communication and resolving employee issues
  • Conduct regular employee engagement surveys and implement initiatives to improve morale and job satisfaction
  • Manage conflict resolution, disciplinary actions, and terminations in accordance with company policies
  • Address employee demands, concerns, grievances, and related issues in a fair timely fashion
  • Ensure that staff adhere to all of the organization’s Policies, Procedures and as well as maintaining unified platform for all
  • Review existing Policies and Procedures and design new ones as may be required

Administrative Responsibilities:

  • Manage daily schedules and appointments for the executive team
  • Respond to and manage all incoming and outgoing communication, including emails, phone calls, and letters
  • Prepare and edit correspondence, reports, and presentations
  • Manage office supplies and equipment, including ordering and restocking
  • Work alongside all HODs to ensure the smooth running of the day-to-day operations
  • Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback
  • Plan and coordinated events, meetings, conferences and booking rooms
  • Arranging travel, Permit renewals, conferences and accommodation for foreign nationals employed
  • Produce reports, presentations and briefs
  • Develop and carry out an efficient documentation and filing system
  • Manage and maintain all company Statutory permits processes and renewals
  • Writing of all memos and contracts for procurements and machine rentals
  • Maintain and administer company asset register and as well as actively involved in daily operations of machines and fuel records
  • Actively oversee the routine performance of the securities
  • Stock taking and controls


Operations Manager

SKYLINE HOTEL-MADINA
07.2007 - 12.2010

Company Overview: A hospitality industry which engages in Conferences, Restaurant, Tourism and Accommodation Services

  • Ensure that each department delivers a consistently high standard of guest service
  • Also, achieve business objectives and maximize the profitability of all outlets
  • Maintain effective cost controls in all areas
  • Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction
  • Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations
  • Work alongside all HODs to ensure the smooth running of the day-to-day operations
  • Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback
  • Deputies for the General Manager in his absence and at various meetings & events
  • Ensure consistent implementation and review of SOPs throughout all Departments
  • Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel
  • Monitor the hotel functions book and familiarize yourself with all updates & amendments
  • Liaise daily with the GM Manager to forecast Hotel business on a weekly basis and plan accordingly
  • Maximize financial opportunities and achieve pro-active up-selling environment throughout the hotel
  • Carry out Duty Management shifts as required
  • Conduct regular fire walks and Health & Safety audits
  • Promote a positive employee relations culture through effective communication and regular team meetings
  • Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming
  • Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the Hotel premise
  • Total Control of the Store keeping, control and management
  • Proficiency in IT skills, including database development
  • Multiple years of financial and account reporting experience

Accounts Officer

MTN V Mobile
02.2006 - 06.2007

Company Overview: Wholesales Management and Distribution of MTN Cards and Other Services

  • Prepare, review, and analyze financial statements, including income statements, balance sheets, and cash flow statements on a regular basis
  • Assist in the development and monitoring of the company’s annual budget, ensuring that expenses are controlled, and revenue goals are met
  • Oversee accounts payable and receivable processes, including invoice verification, payment processing, and collection efforts
  • Conduct monthly bank reconciliations to ensure accurate recording of financial transactions and identify discrepancies
  • Provide insightful financial analysis, variance analysis, and key performance indicators to support strategic decision-making
  • Ensure compliance with local tax regulations, prepare and file tax returns, and liaise with external tax advisors when necessary
  • Tracking and reporting sales and revenue on regular basis to ensure that performance in terms of revenue target are in line with the budget plan
  • Implement and maintain effective internal controls to safeguard assets and minimize financial risks
  • Monitoring the validity of all source documents (receipt, invoices, waybills etc.)
  • Periodic Stock/Inventory taking and preparation of stock audit report, Payroll Management
  • Daily Monitoring of deposit and withdrawals
  • Prepares and execute contract of sales


Accounts and Administrative Officer

RICHARD NOVATI CATHOLIC HOSPITAL-SOGAKOFE
12.2001 - 03.2005

Company Overview: It is a hospital with about 65 employees

  • Bank Reconciliation Statement- reconciling the cashbook balance with bank balance
  • Proper Management of the cashbook account
  • Filing of all statutory returns-GRA, SSNIT, PAYE, Tier 2 and VAT
  • Debtors and Creditors Ledger Account
  • Payroll Preparation and Salary Payment
  • Account Receivable and Payables account
  • Trial Balance extraction
  • Stock Control, audit and re-order
  • Daily Monitoring of deposit and withdrawals
  • Monitoring the validity of all source documents (receipt, invoices etc.)
  • Validation of all expenses before payment
  • Assist the Administrator in Recruitment of employees, Performance Evaluation
  • Assist the Administrator in Training and all other administrative responsibilities


Education

SENIOR INTERNATIONAL PROFESSIONAL CERTIFICATION IN HR (SPHRi) -

COMBRIDGE CENTER OF EXCELLENCE
08.2024

MASTER OF BUSINESS ADMINISTRATION (MBA) - HUMAN RESOURCES MGT

UNIVERSITY OF THE PEOPLE
Pasadena, USA
06.2021

BACHELOR OF BUSINESS ADMINISTRATION (BBA) -

SMC UNIVERSITY
Switzerland, USA
10.2018

NATIONAL SERVICE CERTIFICATE -

GHANA NATIONAL SERVICE SECRETARIET
01.2009

ACCA -Skills Level -

University of professional studies
06.2007

DIPLOMA IN BUSINESS STUDIES -

HO TECHNICAL UNIVERSITY
05.2001

GENERAL SCIENCE-WAEC -

SOGAKOFE SENIOR HIGH SCHOOL
01.1995

Skills

  • Innovative
  • Leadership
  • Teamwork
  • Problem solving skills
  • Adaptability to change
  • Communication skills
  • Strategic thinking and planning
  • Global orientation
  • Ability to leverage technology
  • Time and project management

Accomplishments

  • Trained by an expert HR from USA for six months on development and implementation of all HR practices and policies.
  • Identified talents who were just laborers and designed a progressive training program for them.
  • Successfully set up HR department for a hotel and trained two employees to occupy the position as Human Resources Officers.

Region

Volta

Personal Information

  • Date of Birth: 04/27/78
  • Gender: Male
  • Nationality: Ghanaian
  • Marital Status: Married

References

  • Joel Tsatsu Eyra, General Manager-GADCO, Sogakofe, Greater Accra, Ghana, 0265734005
  • Mr. Ameku Julius, FYSSO Ghana, Sogakofe, Greater Accra, Ghana, 0244855734
  • Professor Stephen Gbedemah, Faculty of Pharmacy KNUST, Kumasi, Ghana, 0243301676

Workshopsseminars

  • PPAG (Planned Parent Association of Ghana), Reproductive and HIV/AIDS, 09/1997
  • GCAP (Ghana Commercial Agriculture Project), Alternative Dispute Resolution Mechanism Training, 09/2017

Timeline

Admin/ HR Manager

GLOBAL AGRI-DEVELOPMENT COMPANY (GADCO)
05.2011 - 03.2024

Operations Manager

SKYLINE HOTEL-MADINA
07.2007 - 12.2010

Accounts Officer

MTN V Mobile
02.2006 - 06.2007

Accounts and Administrative Officer

RICHARD NOVATI CATHOLIC HOSPITAL-SOGAKOFE
12.2001 - 03.2005

MASTER OF BUSINESS ADMINISTRATION (MBA) - HUMAN RESOURCES MGT

UNIVERSITY OF THE PEOPLE

BACHELOR OF BUSINESS ADMINISTRATION (BBA) -

SMC UNIVERSITY

NATIONAL SERVICE CERTIFICATE -

GHANA NATIONAL SERVICE SECRETARIET

ACCA -Skills Level -

University of professional studies

DIPLOMA IN BUSINESS STUDIES -

HO TECHNICAL UNIVERSITY

GENERAL SCIENCE-WAEC -

SOGAKOFE SENIOR HIGH SCHOOL

SENIOR INTERNATIONAL PROFESSIONAL CERTIFICATION IN HR (SPHRi) -

COMBRIDGE CENTER OF EXCELLENCE
ERNEST DELA DACOO