Ernest Bright Connings

Implemented eco-friendly cleaning products, promoting sustainable practices in the workplace.

• Enhanced productivity levels through efficient task allocation among the team.
• Managed over 40 customer calls per day and Increased sales by 10%.Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Managed team of cleaners to ensure high-quality results.
• Prioritised urgent cleaning needs during peak hours, ensuring minimal disruption to operations.
• Fostered a clean, healthy environment with strict adherence to hygiene protocols.
• Maintained inventory of cleaning supplies, ensuring availability at all times.
• Facilitated communication among team members, fostering a harmonious working environment.
• Reviewed work of cleaners, providing constructive feedback for improvement when necessary.
• Handled complaints from staff and customers, resolving them efficiently and promptly.
• Reviewed cleaning work performed by staff to check adherence to quality standards.
• Established and enforced policies on workplace safety, security, and hygiene procedures.
• Monitored health and safety measures for guaranteed compliance.
• Oversaw facility maintenance and allocated needed resources to meet standards.
• Developed organizational policies for administrative oversight and internal controls.

• Conducted research, surveys, and interviews to understand over 150 businesses
• Increased sales growth by over 40% through strategic sales training and coaching.
• Utilised Google Analytics data to drive decision making process regarding SEM strategies.
• Used data-driven decision-making to refine sales approaches and maximize efficiency.
• Developed, coordinated, and provided training and instruction utilizing technical platforms; facilitated and encouraged the use of technical platforms as a means of delivering sales/marketing content
• Recommend and implement innovative solutions, modifications, and enhancements to technology training programs; facilitate and encourage adoption of technical platforms to enhance the delivery of smooth business content
• Improved team efficiency by developing and implementing comprehensive training programs
• Tracked training outcomes through the consistent collection of KPI data and participant feedback
• Devised strategic plans to align training modules with business goals.
• Researched emerging trends in adult learning theory and integrated findings into programmes.
• Streamlined workforce performance with effective training strategies.
• Worked closely with customers to develop bespoke learning strategies.

• Established trustful relationships by respecting client confidentiality and privacy at all times
• Educated family members on addiction issues to improve their understanding and support capacity
• Advocated for clients' rights within broader community, enhancing social inclusion outcomes
• Developed over 35 individual recovery plans for clients to foster independence and resilience
• Maintained safe and supportive client environment by adhering to strict guidelines and protocols
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Cleaned work areas and equipment to maintain faultless hygiene standards.

• Reduced stock discrepancies by 25% for improved accuracy in record-keeping
• Managed vendor relationships, fostering trust and reliability in business dealings
• Maintained adherence to health and safety regulations, promoting a safe work environment
• Facilitated sales training sessions for improved team performance.
• Delivered convincing sales pitches to attract new clients.
• Conducted market research for better understanding of industry trends.
• Generated leads to increase potential business opportunities.
• Increased brand awareness by conducting engaging product demonstrations.
• Streamlined communication processes within the team, enhancing productivity.
• Built strong relationships with customers, resulting in repeat business.
• Managed key accounts resulting in increased profitability for the company.
• Implemented promotional strategies for improved product visibility in the market.
• Developed compelling sales proposals that increased conversion rates.
• Collaborated with sales team to meet monthly targets successfully.
• Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.