Ernest Obeng
Accra
Summary
Experienced in the tourism and hospitality industry with a proven track record of providing exceptional guest services and ensuring customer satisfaction. Effective communication and problem-solving skills have consistently improved guest experiences. Successfully collaborated with teams to maintain high service standards and adapt to changing needs. Customer service leader with strong skills in team collaboration, conflict resolution, and driving performance improvement. Known for reliability, excellent communication skills, and ability to foster a positive team environment.
Overview
10
10
years of professional experience
Work History
Entrepreneur
Klassiche Couture
08.2023 - Current
- Developed and implemented strategic business plans to increase company profitability
- Created and maintained relationships with key stakeholders, including customers, suppliers, government agencies, and other industry partners
- Oversaw the daily operations of the organization and ensured compliance with applicable laws and regulations
- Assessed financial performance of the organization on a regular basis and identified areas for improvement
- Interacted well with customers to build connections and nurture relationships.
Laborer
Adepa Building and Constructions
10.2021 - 04.2023
- Handling and transporting construction materials
- Cleaning construction site and obtaining a safe work environment
- Helping with setting up temporary structures
- Following instructions from supervisors
- Reporting machine malfunctions or unsafe conditions
- Worked with team members to ensure efficient workflow throughout the day
National Service Personnel
Center for National Culture
09.2020 - 08.2021
- Typing of letters
- Typing of reports
- Administrative duties
- Filing work
- Photocopying of Documents
- Packing and arranging of Chairs
- Housekeeping functions
- Assisted with customer requests and answered questions to improve satisfaction
- Approached customers and engaged in conversation through use of effective interpersonal and people skills
Industrial Attachment
St. Mary's at Hills Guest House
06.2019 - 08.2020
- Responsible for guest bookings and reservations
- Receiving incoming and outgoing calls
- Escorting guest to nearby tourist attractions
- Housekeeping functions
- Porter services
Industrial Attachment
Korle-Bu Teaching Hospital
06.2018 - 08.2018
- Typing of letters
- Receiving and recording of incoming and outgoing mails
- Filing of documents
- Receiving visitors
- Assist the senior administrative officer in handling any administrative work
- Recording and keeping of impress book
- Retrieve patient's folders and assist them when necessary
- Carrying out duties assigned by the head of department
Industrial Attachment
OA Travel and Tours
06.2017 - 08.2017
- Provided detailed information to tourists about local attractions and points of interest
- Organized and conducted daily tours for groups of up to 30 people
- Maintained a positive attitude and enthusiasm when interacting with guests
- Assisted in the preparation of tour materials including informational handouts, maps, brochures and other documents
- Managed bookings, reservations and payments for tours
- Ensured visitors had an enjoyable experience by providing interesting facts and stories related to tour sites
- Greeted visitors upon arrival, answered questions regarding tours, travel plans or local area attractions
- Followed safety protocols at all times while guiding guests through the tour areas
Teacher
Elings Montessori School
09.2014 - 12.2015
- Developed and implemented lesson plans based on curriculum objectives
- Assessed student performance through tests, quizzes, and other assessments
- Provided individualized instruction to meet the needs of all students
- Instructed students in academic subjects such as math, science, language arts, social studies, and history
- Maintained a safe and orderly learning environment for all students
- Monitored student behavior in classrooms, hallways, cafeteria, and playgrounds
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being
Education
BA - Culture and Tourism
Kwame Nkrumah University of Science and Technology
08.2020
West Africa Secondary School Certificate Examination -
Abetifi Presbyterian Senior High School
06.2014
Skills
- Analytical skills
- Detail-oriented
- Verbal communication
- Written communication
- Interpersonal skills
- Adaptability
- Problem solving
- Employee Relations
- Critical thinking
- Team work
- Fast learner
- Target driven
Languages
English
Twi
Position Held
- Public Relations Officer, Tourism Student Association, 2017/2018
- Class prefect, Abetifi Presbyterian Senior High School (Kwahu-Abetifi), 2013/2014
Outreachseminarsworkshops
- Macedonia Project (Missionary Outreach to Walewale), 08/01/16
- Getting Good Grade: Preparing a Good Project Work, Report Writing, CV, Writing and Studying/Business Strategies, 11/18/16
- TOURSA I.C.T Programme (MS Office Word, MS Office PowerPoint, MS Office Excel, SPSS), 02/24/17
- Entrepreneur and Career Building, 09/28/18
- GPCC And Keystone Project, 01/28/24-02/02/24
- Digital Championship Summit, 09/23/24
References
- Sampson Ofosu, CEO, Adepa Building and Constructions, +233(0)500112011
- Samuel Agyei, Manager, Elings Montessori School, +233(0)575967722
- Felix Appiah, Supervisor, Adepa Building and Constructions, +233(0)245638918
Hobbies and Interests
- Volunteering
- Surfing the Internet
- Reading
- Travelling
- Photography
- Listening to Music
Personal Information
- Passport Number: G4077521
- Date of Birth: 08/11/95
- Nationality: Ghanaian
Timeline
Entrepreneur
Klassiche Couture
08.2023 - Current
Laborer
Adepa Building and Constructions
10.2021 - 04.2023
National Service Personnel
Center for National Culture
09.2020 - 08.2021
Industrial Attachment
St. Mary's at Hills Guest House
06.2019 - 08.2020
Industrial Attachment
Korle-Bu Teaching Hospital
06.2018 - 08.2018
Industrial Attachment
OA Travel and Tours
06.2017 - 08.2017
Teacher
Elings Montessori School
09.2014 - 12.2015
West Africa Secondary School Certificate Examination -
Abetifi Presbyterian Senior High School
BA - Culture and Tourism
Kwame Nkrumah University of Science and Technology
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