Ernest Kwasi Opoku
Riyadh
Summary
Driven Retail Sales Manager with proven experience in maximizing sales, improving customer satisfaction, and driving operational improvements. Possess strong leadership skills, coupled with the ability to train and motivate staff to exceed targets. Have consistently made significant impacts in previous roles through strategic planning and execution of effective sales and marketing campaigns.
Overview
5
5
years of professional experience
Work History
Retail Sales Manager
Max Ksa
Riyadh
03.2021 - Current
- Assigned duties to sales workers, ensuring staff allocation and productivity.
- Authorized payments by cheque and managed cash handling procedures to maintain financial accuracy.
- Ordered merchandise and maintained relationships with suppliers to ensure stock availability.
- Authorized returns of merchandise, handling customer concerns effectively.
- Sold merchandise and displays to achieving sales targets through effective customer engagement.
- Established work schedules that balanced operational needs with employee availability.
- Prepared sales on volume and merchandising strategies.
- Resolved issues including customer requests, complaints and supply shortages to maintain high service standards.
- Organized and maintained inventory,implementing best practices to streamline stock management.
- Supervised and coordinated the activities of workers,fostering a collaborative and motivated team environment.
Assistant Retail Store Manager
Riyadh Gallery
Riyadh
07.2019 - 05.2020
- Assisted in the management of daily operations,including sales forecasting, staffing and merchandising.
- Trained new employees in store policies, customer service standards and sales techniques.
- Organized promotional events and visual merchandising displays to enhance products visibility.
- Analyzed sales reports and identified areas of improvement, contributing to a [25%] increase in sales
Education
High School Diploma -
Osu Salem Senior High School
Accra Institute Of Brodcasting And Media Studies
Accra Skills
- Inventory Management
- Sales strategy development
- Financial Transactions and Reporting
- Leadership and Team Management
- Customer Service Excellence
- Problem Solving and Conflict Resolution
- Strong Communication Skills
Languages
English
Advanced
C1
Arabic
Intermediate
B1
Timeline
Retail Sales Manager
Max Ksa
03.2021 - Current
Assistant Retail Store Manager
Riyadh Gallery
07.2019 - 05.2020
High School Diploma -
Osu Salem Senior High School
Institute Of Brodcasting And Media Studies