ERNEST EYISON DADZIE
Accra,Ghana
Summary
Highly skilled professional with experience in operations, team collaboration, regulatory compliance, and strategic planning. Results-oriented, decisive leader with proven success in implementing effective process improvements. Competent manager of business alliances, partnerships, public relations, and high-performing teams to drive measurable results. Pragmatic and focused in dynamic and fluid environments. Results-oriented professional with experience in accelerated growth, business reengineering, and financial restructuring. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals.
Overview
9
9
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work history
Customer service advisor
Concentrix
Accra, Greater Accra Region
2023.10 - Current
- Assisted customers in product selection to boost sales.
- Built rapport with clients through empathetic handling of concerns.
- Logged customer complaints accurately, expedited corrective actions effectively.
- Managed complex customer issues to successful resolution.
- Improved customer satisfaction by promptly addressing queries and complaints.
- Monitored team's adherence to company policies, promoted a collaborative work environment.
Manager of Operations
IN CHARGE SECURITY SERVICES
2021.02 - 2026.01
- Maintained professional working relationships and promoted open lines of communication with staff.
- Performed cost analysis on various projects to determine areas for improvement or savings potential.
- Worked with human resources regarding employee recruiting, hiring and terminating.
- Monitored customer feedback and implemented changes as needed to enhance service quality.
- Ensured effective communication among staff members by providing training when necessary.
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
- Directed administrative activities directly related to making products or providing services.
TEACHER
FLOURISHING ACADEMY
2017.01 - 2018.08
- Identified and suggested creative sources to help students grasp complex subjects or concepts.
- Created flexible academic programs and classroom environments, promoting learning and personal growth.
- Maintained accurate records of attendance, grades and other relevant data related to student performance.
- Encouraged healthy social interactions among peers by facilitating group discussions about current events or topics of interest.
- Guided and advised students on educational and social matters pertaining to further education and future careers.
- Integrated a variety of instructional techniques such as project-based learning, cooperative learning groups, role playing scenarios and simulations into daily lessons.
- Collaborated with peers to enhance work environment and support instructional planning.
Education
Degree in BSc - Business Administration
UNIVERSITY OF GHANA
AccraDiploma - Public Administration
University of Ghana
AccraCertification - General Art
AGGREY MEMORIAL AME ZION SENIOR HIGH SCHOOL
Cape coastSkills
- Overseeing Logistics
- Quality Standards
- Overseeing Employees
- Operational Efficiency
- Employee Evaluation
- Growth Plans
- Customer Care
- Strategic Vision
- Safety Awareness
- Waste Management and Reduction
- Business Growth Initiatives
- Records Organization and Management
- Human Resources Department Processes
- Strategize Business Plans
Certification
Drivers License (Category B)
LANGUAGES
English Fluent University of Ghana
French Conversational coursera
Timeline
Customer service advisor
Concentrix
2023.10 - Current
Manager of Operations
IN CHARGE SECURITY SERVICES
2021.02 - 2026.01
TEACHER
FLOURISHING ACADEMY
2017.01 - 2018.08
Diploma - Public Administration
University of Ghana
Certification - General Art
AGGREY MEMORIAL AME ZION SENIOR HIGH SCHOOL
Degree in BSc - Business Administration
UNIVERSITY OF GHANA