Ernest Ayisi
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Technical Support Specialist
Buwelo Africa.
Takyi Plaza, Spintex, Accra
01.2022 - Current
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Documented support interactions for future reference.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Recorded and maintained relevant notes for each client and work order.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Assisted with updating technical support best practices for use by team.
Contact Center Agent
E.services Africa. Electricity Company Of Ghana
Labone, Nyaniba Estate, Accra.
10.2018 - 02.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted customers by answering questions and responding to inquiries.
- Addressed customer account discrepancies and concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Answered over 100 calls per shift to meet fast-paced call center demands.
- Educated customers on company systems, form completion, and access to services.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Recommended products to customers, thoroughly explaining details.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Cashier
Soccabet
Osu, Accra
03.2016 - 10.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Updating display boards that show betting opportunities
- Making payment to those who win
- Overseeing betting terminals
Sales Account Representative
Ghana Armed Forces. Amour Water Company
Burma Camp, Accra
09.2017 - 09.2018
- Worked within specific geographic territory to cultivate new prospects, cross-sell solutions, reach goals and close sales.
- Developed and managed positive business relationships with national retail store management and employees at assigned partner locations.
- Developed positive relationships with management, customers and peers through exceptional interpersonal skills and demonstrated integrity.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Presented professional image consistent with company's brand values.
- Recorded accurate and efficient records in customer database.
Merchandiser
Gold Coast Matcom.
Accra
03.2014 - 02.2016
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Established strong vendor relationships to maintain and support business.
- Developed and deployed store-level product training materials to mentor staff on new products and sales techniques.
- Generated weekly, monthly and quarterly sales reports to highlight milestones and activities.
- Organized store merchandise racks by size, style, and color.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Developed merchandising strategy to efficiently move overstock.
- Incorporated new design techniques to create innovative and eye-catching displays.
Education
Bachelor of Arts - Public Relations, Advertising, And Applied Communication
University of Media, Arts And Communications
Accra, Ghana09.2020
Associate of Arts - Marketing
Accra Technical University
Accra, Ghana10.2014
Skills
- Organizational Skills
- Analytical and Methodical
- Issue Research
- Customer Communication and Empathy
- Ability to multitask
- Lead Generation
- Leadership and Supervisory skills
- Written and Verbal
- Ability to work under Pressure
- Able to use Salesforce, Zendesk and Zoho CRMs
Timeline
Technical Support Specialist
Buwelo Africa.
01.2022 - Current
Contact Center Agent
E.services Africa. Electricity Company Of Ghana
10.2018 - 02.2022
Sales Account Representative
Ghana Armed Forces. Amour Water Company
09.2017 - 09.2018
Cashier
Soccabet
03.2016 - 10.2018
Merchandiser
Gold Coast Matcom.
03.2014 - 02.2016
Bachelor of Arts - Public Relations, Advertising, And Applied Communication
University of Media, Arts And Communications
Associate of Arts - Marketing
Accra Technical University