Ernest Ako
Tema
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. A good communicator who gains consensus, creates plans, and execute solutions to deliver measurable results. Strong analytical and critical thinking skills, a problem solver and one who pays attention to details. Also, expresses appreciable knowledge in ATMs and Card operations. Strong desire to work in a challenging and competitive environment, Ability to work both independently and with others irrespective of their background. Adapt well to new situations. Possess excellent decision making and people management skills.
Overview
14
14
years of professional experience
Work History
Operations Supervisor
Ecobank Ghana Plc
09.2013 - Current
- Develop relationships to help grow business and increase transaction volumes.
- Market bank’s existing products and services to existing and prospective clients- deposits, cash management, credit and electronic products.
- Customer complaints resolution.
- Processing of salaries & Banker's draft.
- Managed internal operational standards and productivity targets.
- Preparation of branch proofs and processing of standing order instructions.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Supervising branch Teller operations
- Track branch equipment, tools and technology to manage fixed assets.
- Management of ATMs: Offsite and Onsite ATMs
- Liaising with IT Department and other external service providers such as NCR, COMSYS, STL etc. to keep Up time above 95%.
- Preparation of reports and presentation to Internal Control, Card Operations, and Internal Audit department.
Branch Support Assistant -Operations
Universal Merchant bank
04.2009 - 08.2013
- Process over 100 house Cheques and other bank’s Cheques (inward and outward clearing) on daily basis.
- Cross-selling of simple product (e.g., Fixed Deposits, Cards) during non-peak transaction times.
- Process and input payroll from institutional/ individual clients.
- Process standing order instruction, Fixed Deposit investment and disinvestment as per customers’ instruction.
- Balance/reconciliation General Ledger Accounts.
- ATM custodian operations.
- Managed day-to-day department operations with effective workflow coordination.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Promptly addressed customer inquiries and complaints to foster swift resolution.
- Completed daily Proofs for management review.
Education
Level 2 - Professional Accounting
INSTITUTE OF CHARTERED ACCOUNTANT
Accra, Ghana07.2023
MBA - Finance
CENTRAL UNIVERSITY
Accra, Ghana.03.2016
Bachelor of Science - Banking And Finance
CENTRAL UNIVERSITY
Accra, Ghana05.2011
Diploma - Statistics
UNIVERSITY OF GHANA
Accra, Ghana09.2005
Skills
- Operations Oversight
- Teller Transactions
- GL Reconciliation
- Team Training and Team building
- Leadership
- Planning and Organizing
- Business Acumen
- Advance Excel
Accomplishments
- Youth Leader in my local church, Glory Assemblies of God Chapel. -2014
- Financial Secretary in Ecobank Tema main welfare association - 2023.
- Founder of Pakonny 3 Enterprise
Affiliations
- Member of the Association of Chartered Bankers, Ghana. (ACIB)
- Student member of the Institute of Chartered Accountant, Ghana. (ICAG)
Timeline
Operations Supervisor
Ecobank Ghana Plc
09.2013 - Current
Branch Support Assistant -Operations
Universal Merchant bank
04.2009 - 08.2013
Level 2 - Professional Accounting
INSTITUTE OF CHARTERED ACCOUNTANT
MBA - Finance
CENTRAL UNIVERSITY
Bachelor of Science - Banking And Finance
CENTRAL UNIVERSITY
Diploma - Statistics
UNIVERSITY OF GHANA
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