ERNEST AGBEMENU
Accra
Summary
An affable and focused individual, looking forward to joining a competent and high performing team of professionals that will utilize my skillset, experience and education to their full potential.
Overview
1
1
year of professional experience
Work History
CLIENT RELATIONSHIP MANAGER
UNION SAVINGS AND LOANS LIMITED
01.2016 - 03.2016
- Effectively managed a portfolio of personal and business banking customers with a view to balance sheet and revenue growth.
- Delivered the highest standards of service to both internal and external customers and upheld the required levels of operational excellence.
- Maintained long-term, profitable relationships with clients through problem solving, issue resolution and recommendation of new products and services.
OPERATIONS MANAGER
CASHPOINT MICROFINANCE LIMITED
08.2015 - 12.2015
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
PERSONAL BANKER
FIDELITY BANK GHANA LIMITED
- To effectively manage a portfolio of Personal Banking customers with a view to balance sheet and revenue growth
- Also, to deliver the highest standards of service to both internal and external customers and uphold the required levels of operational excellence.
TELLER/ CUSTOMER SERVICE OFFICER
FIDELITY BANK GHANA LIMITED
- To deliver excellent service to customers either at the teller point or the client service desks through efficient, timely and accurate processing of cash/cheque transactions and all other account transactions.
BRANCH OPERATIONS OFFICER
FIDELITY BANK GHANA LIMITED
- To effectively receive and process both internal and external banking transactions at the back office.
VAULT ASSISTANT
- To manage the movement of cash within the branch, inter-branch and to the central bank.
Skills
- Sound knowledge in the areas of banking operations
- Hardworking and enthusiastic with a positive attitude towards work
- Good written and verbal communication skills in English, French, Twi, Fante and Ga
- An optimist with a high sense of initiative and innovation with a versatile approach to issues
- A team player with good interpersonal skills and the ability to relate to people from diverse backgrounds
- Swift delivery of results with accuracy
- Good report writing and presentation skills
- Adaptive and very attentive to detail
- Excellent training and mentoring abilities
- Microsoft Office Suite (Word, Excel, Power Point etc), Libre Office
- Internet Explorer, Google Chrome
- In-depth knowledge of FLEXCUBE VERSIONS 111 & 71,CUSTOMWARE DOTNET,G-KUDI,MY BANKER,G-VIVE, TRANSFLOW, MTN MOBILE MONEY and other MONEY TRANSFER APPLICATIONS (RIA,MONEYGRAM,TRANSFAST,MONEY SYSTEMS,UNITY LINK,WESTERN UNION etc)
Achievements And Awards
- Trained and guided colleagues, national service personnel to perform various job roles excellently in their various branches. (e.g National Service Personnel, Tellers, Customer service officers)
- Awarded with a star medal for being consistent and outstanding in delivering excellent customer service, during a mystery shopping survey and an internal staff audit on customer care.
Qualifications Attained
- BBA- Business Administration In General Management-PGSM, 2012-2015
- SSSCE- Bishop Herman College, 2003-2006
- Certificate and Diploma In French Language-Alliance Francaise, 2006-2008
Schools Attended
- Paris Graduate School of Management-PGSM, 2012-2015
- Bishop Herman College, 2003-2006
- Alliance Francaise, Tema, 2006-2008
References
- Mr. Francis Adu-Sarkodie, Branch Operations Coordinator, Fidelity Bank Ghana Limited, Head Office, Accra, +233 209 532 580
- Mr. Benjamin Yaw Asare, Corporate Banking, Societe Generale Bank Ghana, Accra, +233 243 431 297
- Rev. Mrs. Merveille Bedjra, Founder & General Overseer, Tema, +233 545 060 162
Hobbies and Interests
- Reading.
- Listening to Jazz and Christian music.
- Charity outreach programs.
Timeline
CLIENT RELATIONSHIP MANAGER
UNION SAVINGS AND LOANS LIMITED
01.2016 - 03.2016
OPERATIONS MANAGER
CASHPOINT MICROFINANCE LIMITED
08.2015 - 12.2015
PERSONAL BANKER
FIDELITY BANK GHANA LIMITED
TELLER/ CUSTOMER SERVICE OFFICER
FIDELITY BANK GHANA LIMITED
BRANCH OPERATIONS OFFICER
FIDELITY BANK GHANA LIMITED
VAULT ASSISTANT
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