Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Work Availability
Quote
Timeline
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Eric Obeng ATUOBI

Eric Obeng ATUOBI

Accra

Summary

Talented creative Director proficient in business operations and customer needs. Excellent communicator, problem solver and detail-oriented manager. Adept at overseeing teams, project management and business strategy to accomplish challenging objectives.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Director / Head AML

OPTASIA (XTRA MFS GHANA LTD)
Accra
09.2022 - Current
  • Managed budgeting and resource allocation for design projects.
  • Coordinated with external vendors on project timelines and deliverables.
  • Reviewed portfolio submissions from potential new hires to assess their suitability for the team.
  • Analyzed competitor activity in order to create unique solutions that stand out in the market.
  • Created presentations to explain creative ideas to clients and stakeholders.
  • Attended industry events and conferences in order to stay up-to-date on trends within the field.
  • Identified opportunities for improvement within existing processes and procedures related to designed workflows.
  • Determined appropriate staffing levels based on project scope while ensuring efficiency within budget constraints.
  • Conducted investigations on potential violations of Anti-Money Laundering regulations.
  • Performed research to ensure compliance with AML laws and regulations.
  • Assessed customer risk profiles in order to develop effective strategies for mitigating money laundering risks.

Business Relationship Manager

UMB BANK
Accra
09.2017 - 08.2023
  • Established and implemented key performance indicators to monitor progress of business objectives.
  • Conducted regular meetings with clients to review service delivery and identify areas for improvement.
  • Collaborated with internal departments to develop customized solutions that met customer needs.
  • Developed marketing campaigns to increase brand awareness among existing customers.
  • Monitored industry trends and identified new opportunities for growth within the customer base.
  • Provided technical support during product demonstrations and presentations.
  • Researched competitive offerings in order to create more effective sales strategies.
  • Assisted in developing business plans based on customer requirements.
  • Identified potential risks associated with customer accounts and worked closely with other teams to develop mitigation strategies.

Senior Relationship Manager

OMNIBANK (NOW OMNIBSIC)
Accra
03.2014 - 08.2017
  • Developed and managed a portfolio of existing clients to ensure long-term customer relationships.
  • Conducted regular meetings with customers to discuss their needs and provide tailored solutions.
  • Reviewed financial statements, credit reports, and other relevant documents in order to assess creditworthiness.
  • Analyzed customer data to identify areas of risk and potential opportunities for growth.
  • Ensured compliance with legal regulations, policies, and procedures related to banking operations.
  • Collaborated with team members to design customized products and services that fit the customer's requirements.
  • Prepared detailed reports on customer activities for management review.
  • Identified new business opportunities through market research and analysis.
  • Maintained an up-to-date understanding of industry trends and best practices in order to remain competitive in the marketplace.
  • Implemented strategies for increasing customer retention rates by providing excellent service levels at all times.

SME Relationship Manager

ADVANS SAVINGS AND LOANS LTD
Kumasi
05.2011 - 02.2014
  • Developed and maintained a database of clients, tracking their requirements and preferences.
  • Conducted regular meetings with clients to review progress and discuss potential solutions for their needs.
  • Created detailed reports on client relationships, including current status and future plans.
  • Assisted in developing of promotional materials such as newsletters, brochures, flyers and other marketing collateral.
  • Identified areas of improvement within existing processes or procedures related to client relations management.
  • Collaborated closely with internal departments such as sales, marketing and operations teams in order to ensure efficient service delivery for all SME customers.
  • Provided technical support to SME customers in order to resolve any queries they may have had.
  • Assisted in the development of new products by researching customer feedback and industry trends.
  • Generated leads through various methods such as calling, email campaigns, networking events.

Back Office Manager

PROCREDIT SAVINGS AND LOANS (NOW FIDELITY BANK)
Accra
01.2007 - 12.2010
  • Provided technical and administrative support to the back office team.
  • Developed, implemented, and maintained back office procedures and policies.
  • Ensured that all back office operations were in compliance with company regulations.
  • Conducted regular audits of back office activities to ensure accuracy and efficiency.
  • Organized daily workflow for back office personnel to optimize productivity.
  • Coordinated with other departments on projects related to customer service, finance, or IT systems development.
  • Created reports summarizing performance metrics for senior management review.
  • Supervised staff members in their day-to-day tasks such as recordkeeping, filing, data entry.
  • Trained new employees on proper use of software applications used by the Back Office team.

Education

MBA - Finance

UNIVERSITY OF CAPE COAST
Cape Coast, Ghana
10.2019

Bachelor of Science - Commerce

UNIVERSITY OF CAPE COAST
Cape Coast, Ghana

Skills

  • Project Management
  • Budget Control
  • Business Planning
  • People Management
  • Staff Development
  • Creativity and Innovation
  • Verbal and Written Communication
  • Team Building

Certification

  • ICA GHANA PART 2
  • CHARTERED ACCOUNTING TECHNICIAN, CAT
  • DIPLOMA IN IT (MCITP)
  • CASHFLOW ANALYSIS AND PROJECTION MODELLING

Accomplishments

  • Affiliate member Chartered Institute of Bankers Scotland (CIOBS)
  • Understanding FICA Compliance Webinar

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

Director / Head AML

OPTASIA (XTRA MFS GHANA LTD)
09.2022 - Current

Business Relationship Manager

UMB BANK
09.2017 - 08.2023

Senior Relationship Manager

OMNIBANK (NOW OMNIBSIC)
03.2014 - 08.2017

SME Relationship Manager

ADVANS SAVINGS AND LOANS LTD
05.2011 - 02.2014

Back Office Manager

PROCREDIT SAVINGS AND LOANS (NOW FIDELITY BANK)
01.2007 - 12.2010

MBA - Finance

UNIVERSITY OF CAPE COAST

Bachelor of Science - Commerce

UNIVERSITY OF CAPE COAST

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Eric Obeng ATUOBI