Eric Darko
Quality Assurance
Accra,GA
Summary
ERIC NANA DARKO SUMMARY:
With 13 years of experience in the aviation industry, I began my career in airline catering services, gaining a deep understanding of operational logistics and customer service excellence. I then transitioned into flight operations, where I honed my skills in managing daily flight activities and ensuring compliance with aviation regulations. My journey in aviation culminated in quality assurance, where I focused on maintaining the highest standards of safety and operational efficiency. Demonstrated history of Leadership and work in the airline/aviation industry.
Overview
15
15
years of professional experience
23
23
Certification
3
3
Language
1
1
year of post-secondary education
Work History
COMPLIANCE OFFICER
Africa World Airline
Accra
10.2019 - Current
- Ensure all company operations comply with relevant regulatory requirements, standards, and guidelines
- Stay updated with industry regulations, standards, and best practices
- Prepare and submit necessary documentation to regulatory bodies
- Develop, implement, and maintain the Quality Management System (QMS) in line with ISO standards or other applicable standards
- Conduct regular internal audits to ensure adherence to quality and compliance standards
- Investigate and resolve compliance issues, including non-conformances, deviations, and complaints
- Maintain accurate and up-to-date records of all quality and compliance activities
- Prepare comprehensive reports on compliance status and present findings to senior management
- Ensure proper documentation of quality processes, procedures, and policies
- Develop and deliver training programs to educate employees on quality standards, regulatory requirements, and compliance procedures
- Promote a culture of quality and continuous improvement across the organization
- Identify areas for improvement in quality and compliance processes and implement corrective actions
- Lead initiatives to enhance operational efficiency, reduce risk, and improve product quality
- Evaluate and monitor the performance of suppliers and vendors to ensure compliance with quality standards
- Conduct supplier audits and manage supplier quality issues
- Conduct risk assessments related to quality and compliance and develop risk mitigation strategies
- Monitor and report on key risk indicators and develop action plans to address potential risks.
FLIGHT OPERATIONS
Africa World Airline
Accra
06.2015
- Planned flights with consideration of meteorological conditions, aircraft discrepancies, and performance limitations
- Monitored aircraft and provided flight crews with timely updates to parameter changes
- Prepared dispatch release documents for all flights
- Operational control responsibility with the PIC and/or supports, briefs, and/or assists the PIC in the safe conduct of each flight
- (Partial Shared System)
- Provide flight Plan Folders (Operational Flight Plan, ATC Flight Plan, Weather Synoptic Chart, NOTAM, Fuel Sheet, TAF, and METAR if applicable) of the required sector to the station of request
- Exercise the authority over initiation, continuation, diversion, re-routing, cancellation, termination of flights
- Ensure continuous flight watch to provide the best possible course of action and assistance in case of any deviations from normal operation including crew scheduling as per laid down policy
- Monitor adequate NOTAM services and arrange to provide relevant information to PIC for the safe and efficient conduct of the flight
- Monitor the e-mail, take proper action, and respond to each message related to Flight Dispatch
- Carry out any other duties and responsibilities as assigned by the Chief Dispatcher
- Ensure that a pre-flight briefing is conducted
- Ensure proper filing of flight documents
- Perform joint decisions with PIC for safe Operational control of the flight
- Initiation of appropriate action about aircraft rotation to achieve OTP
FLIGHT DISPATCH, Antrak Air Ghana Limited
Accra
03.2012 - 05.2015
- Planned flights with consideration of meteorological conditions, aircraft discrepancies, and performance limitations
- Monitored aircraft and provided flight crews with timely updates to parameter changes
- Prepared dispatch release documents for all flights
- Operational control responsibility with the PIC and/or supports, briefs, and/or assists the PIC in the safe conduct of each flight
- (Partial Shared System)
- Provide flight Plan Folders (Operational Flight Plan, ATC Flight Plan, Weather Synoptic Chart, NOTAM, Fuel Sheet, TAF, and METAR if applicable) of the required sector to the station of request
- Exercise the authority over initiation, continuation, diversion, re-routing, cancellation, termination of flights
- Ensure continuous flight watch to provide the best possible course of action and assistance in case of any deviations from normal operation including crew scheduling as per laid down policy
- Monitor adequate NOTAM services and arrange to provide relevant information to PIC for the safe and efficient conduct of the flight
- Monitor the e-mail, take proper action, and respond to each message related to Flight Dispatch
- Carry out any other duties and responsibilities as assigned by the Chief Dispatcher
- Ensure that a pre-flight briefing is conducted
- Ensure proper filing of flight documents
- Perform joint decisions with PIC for safe Operational control of the flight
- Initiation of appropriate action about aircraft rotation to achieve OTP
CATERING SERVICE SUPERVISOR
Newrest First Catering Limited
Accra
06.2010
- Evaluate and delegate the aircraft catering workload to staff in the shift
- Ensure catering orders are distributed to the various sections-sub sections for their action
- Supervises the provisioning of aircraft supplies
- Liaise with other Departments (Ground Handling-Traffic-Ramp, etc.) regarding problems affecting the overall station performance (aircraft delays, etc.)
- Monitor equipment packing tray layup, pre-set, and pre-flight checks loading bay
- Inspect and monitor the quantity, quality, and presentation of food items received from the production
- Ensure the smooth functioning of Wash Up area and ensure hygiene standards are maintained
- Ensure compliance with ISO 9001: 2000 guidelines
- Coordinate with airline representatives, Adhoc, VIP- CIP flights for meal uplifts and equipment
- Ensure all company property such as vehicles, radios, thermometers, communication equipment, and other equipment are properly maintained
- Ensure vehicle washing, pest controls, and servicing are carried out
- Submit daily shift reports to the section head
- Any other duties as directed by the Officer – Inflight Catering
Education
Business Management - Business Studies
Accra Business School
Spintex, Accra 10.2023 - Current
Aviation Courses and Training - undefined
Skills
- Analytical Skills
- Microsoft word, excel, and PowerPoint, Aviation Enthusiast Google certified Data Analyst
- SKILLS
- Corrective Action Leadership
- Attention to Detail
- Computer skills- Microsoft Word, PowerPoint, and Excel
- Compliance Assurance
- Audit Risk Management
- Supplier Quality Management
- Visual Inspection
Certification
Aviation Internal Auditor (IATA)
Safety Management System (IATA)
Lead Auditor certificate (Quali-audit)
Fatigue Risk Management (Wake QA LTD)
IOSA Airline Auditors course (Quali Audit)
Airline Documentation control (Quali Audit)
Safety risk management (Kenyon International)
Additional Information
- Flight Dispatch License number (18-000705)
Timeline
Business Management - Business Studies
Accra Business School
10.2023 - Current
COMPLIANCE OFFICER
Africa World Airline
10.2019 - Current
FLIGHT OPERATIONS
Africa World Airline
06.2015
FLIGHT DISPATCH, Antrak Air Ghana Limited
03.2012 - 05.2015
CATERING SERVICE SUPERVISOR
Newrest First Catering Limited
06.2010
Aviation Courses and Training - undefined
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsTeam Building / Company RetreatsPaid sick leaveStock Options / Equity / Profit SharingQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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