ERIC MALINGZELE NYAABA
Accra
Summary
Adept at itinerary planning and fostering client relationships, I leveraged travel industry expertise to enhance customer satisfaction at QUALIEVENT TRAVEL AND EVENT PLANNING. Known for resolving complaints efficiently, my role significantly contributed to retaining clients and streamlining operations, showcasing my ability to thrive in high-volume environments and my interpersonal communication skills.
Overview
2025
2025
years of professional experience
Work History
Travel Agent
QUALIEVENT TRAVEL AND EVENT PLANING
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Updated and maintained customer databases to increase customer retention.
- Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
Travel Consultant
POSSIBLE TRAVEL AND TOUR
10.2024 - Current
- Followed up with customers to increase customer service with travel plans.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Organized trips for individual, family and business travelers.
NATIONAL SERVICE PERSONNEL
ABLEKUMA WEST ELECTORAL COMMISSION
11.2023 - 10.2024
- Coordinated voter registration drives, ensuring accurate and efficient data collection and entry.
- Delivered high-quality results within assigned projects, showcasing attention to detail and commitment to excellence.
- Provided administrative support during elections, including managing polling station supplies and equipment
- Provided administrative support during elections, including managing polling station supplies and equipment
- Provided administrative support during elections, including managing polling station supplies and equipment
- Provided administrative support during elections, including managing polling station supplies and equipment
- Improved public speaking abilities through leading presentations and briefings during service activities.
- Fostered cross-cultural understanding by engaging with individuals from diverse backgrounds during service assignments.
- Demonstrated adaptability by quickly learning new roles and responsibilities as needed throughout the service term.
Education
DIPLOMA IN AIRLINE TICKETING AND RESERVATION - AVIATION
CRYSTAL GALAXY COLLEGE
11.2020
WACE - GENERAL ARTS
SALAGA SENIOR HIGH SCHOOL
SALAGA05.2017
Skills
- Itinerary planning
- Travel industry expertise
- High volume environments
- Travel research
- Social media
- Administrative tasks
- Interpersonal communications
- Client relationship building
Timeline
Travel Consultant
POSSIBLE TRAVEL AND TOUR
10.2024 - Current
NATIONAL SERVICE PERSONNEL
ABLEKUMA WEST ELECTORAL COMMISSION
11.2023 - 10.2024
Travel Agent
QUALIEVENT TRAVEL AND EVENT PLANING
DIPLOMA IN AIRLINE TICKETING AND RESERVATION - AVIATION
CRYSTAL GALAXY COLLEGE
WACE - GENERAL ARTS
SALAGA SENIOR HIGH SCHOOL
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