Summary
Overview
Work History
Education
Skills
Languages
Timeline
GeneralManager
Eric Kwame  Firi

Eric Kwame Firi

Accra

Summary

Customer-oriented General Manager with12 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Visionary individual with more than 4 years working as Managing Director for Mataheko Pharmacy as an organization. Highly communicative and experienced in English language and Twi . Strengths in strategic planning, efficiency and team building.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

General Manager

Mataheko Pharmacy Limited
Accra
07.2012 - Current
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Developed effective business plans to align strategic decisions with long-term objectives.

President

Wildlife Conservation
Kumasi
09.2011 - 12.2011
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
  • Led operational team in creation, roll out and management of new product lines.
  • Supported and supervised team of Number Type professionals.
  • Resolved issues and recommended actions based on production and compliance reports.
  • Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas.

Zonal Coordinator

National Disaster Management Organization
Asante Mampong
09.2010 - 09.2011
  • Trained team members in successful strategies to meet operational and sales targets.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

Bachelor Of Arts - Sociology And Study of Religion

University of Ghana
Accra- Legon
09.2006

Skills

  • Administrative Management
  • Business Leadership
  • Performance Monitoring and Evaluation
  • Financial Statement Review
  • Problem Anticipation and Resolution
  • Policy Development and Enforcement
  • Advertising Campaign Development
  • Supervision and Training

Languages

English
Advanced (C1)

Timeline

General Manager

Mataheko Pharmacy Limited
07.2012 - Current

President

Wildlife Conservation
09.2011 - 12.2011

Zonal Coordinator

National Disaster Management Organization
09.2010 - 09.2011

Bachelor Of Arts - Sociology And Study of Religion

University of Ghana
Eric Kwame Firi