Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic
Eric Coco Koku Mawuenyegah

Eric Coco Koku Mawuenyegah

Ho

Summary

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams.

Committed to continuous learning and staying current with industry trends, to contribute to organizational success. Dedicated and adaptable professional with a proactive attitude, and the ability to learn quickly.

Strong work ethic, and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

13
13
years of professional experience

Work History

IT Assistant Manager

Centre for National Culture
Ho
04.2022 - Current
  • Solving technical glitches around the office computers and workers' laptops.
  • In charge of installing and servicing new IT devices.
  • Create and manage the official social media pages (Instagram and Facebook) of The Office.
  • Design brochures for cultural festivals and other important meetings.
  • Assist in typing and editing official documents.
  • Assist in processing documents such as letters received or dispatched, etc.
  • Assist the programs officer with fieldwork during cultural activities held in various districts by taking pictures and videos for their gallery and social media pages.

Director & Volunteer Coordinator

KickStart Ghana
London
02.2014 - 09.2025
  • Delegated work to staff, setting priorities and goals.
  • Consulted with managers to resolve problems relating to employee performance, office equipment, and work schedules.
  • Worked closely with staff members to ensure tasks were appropriately delegated to volunteers.
  • Interpreted and explained work procedures and policies to brief staff.
  • Analyzed volunteer program outcomes to make data-driven decisions for future improvements.
  • Coordinated recruitment efforts successfully increased the volunteer base by a significant percentage.
  • Developed and managed the volunteer budget, optimizing resource allocation for volunteer-related activities.
  • Computed balances, totals, or commissions to support the accounting team.
  • Guided on how to best utilize available resources to maximize the impact of volunteer work.
  • Communicated regularly with volunteers, assisting with issues and questions.
  • Evaluated feedback from volunteers regarding their experience working with the organization.
  • Set up weekly meetings with volunteers to discuss their progress and challenges.
  • Ensured proper recognition of volunteer efforts through awards, andcertificates.

Website Administrator

Volta Region Football Association
Ho
12.2020 - 12.2023
  • Performed regular backups of website files and databases.
  • Identified and resolved website glitches, server problems, and incorrect formatting.
  • Documented proper procedures to assist other employees with accurate website development and maintenance.
  • Monitored website privacy settings to prevent intrusions and security breaches.
  • Created and maintained user accounts in a secure environment.
  • Optimized pages for search engine rankings.
  • Investigated suspicious activity on websites and took appropriate action.
  • Updated website content regularly according to established standards.
  • Tested site functionality on multiple browsers and devices.
  • Analyzed user feedback to identify areas needing improvement on the website.
  • Identified and resolved website performance issues.

Technical Assistant (Trainee)

Vodafone
Ho
02.2013 - 10.2013
  • Provided technical support to users by troubleshooting hardware and software issues.
  • Installed and performed minor repairs to hardware, software, or peripheral equipment.
  • Diagnosed hardware failures in servers, workstations, laptops, printers, and scanners.
  • Provided technical assistance to end users on a variety of issues, including hardware and software-related problems.
  • Assisted customers with password resets, account unlocks, and security settings adjustments.

Education

Bachelor of Science - Information And Communication Technology

Kwame Nkrumah University of Science & Technology
Kumasi
01-2025

Associate of Applied Science - Information And Communication Technology

Ho Technical University
Ho, Ghana
06-2018

High School Diploma -

College Protestant
Kpalime, Togo
06-2009

Skills

  • Technical support
  • Website management
  • Network troubleshooting
  • Data analysis
  • User experience design
  • Social media management
  • Team leadership

Affiliations

· Ability to work with or without supervision

· Ability to complete work on schedule

· Ability to follow instructions

· Ability to lead others

· Creative skills

Languages

Ewe
First Language
French
Proficient (C2)
C2
English
Advanced (C1)
C1

References

  • Mr. Daniel Agbogah

Chairman VRFA Ho-Ghana 

Danielpassion10@gmail.com

+233242672846

  • David Coles

Trustee KickStart Ghana Organization - United Kingdom

+ 447738628329

info@kickstartghana.org

  • Ahiave Emmanuel

Computer Science Department - Ho Technical University

vagdee@gmail.com

+233243267631

Timeline

IT Assistant Manager

Centre for National Culture
04.2022 - Current

Website Administrator

Volta Region Football Association
12.2020 - 12.2023

Director & Volunteer Coordinator

KickStart Ghana
02.2014 - 09.2025

Technical Assistant (Trainee)

Vodafone
02.2013 - 10.2013

Bachelor of Science - Information And Communication Technology

Kwame Nkrumah University of Science & Technology

Associate of Applied Science - Information And Communication Technology

Ho Technical University

High School Diploma -

College Protestant

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Eric Coco Koku Mawuenyegah