Dynamic and results-oriented professional with a proven track record at the Office Of The Head Of The Local Government Service, adept in stakeholder engagement and MS Office. Excelled in enhancing community participation and streamlining workflow processes, demonstrating exceptional teamwork and interpersonal skills. Achieved significant improvements in documentation accuracy and efficiency, showcasing a commitment to excellence and innovation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Director IIB
Office Of The Head Of The Local Government Service
01.2022 - Current
I assist in handling transport issues
I assist in handling the District Education Oversight Committee (DEOC)
I assist in the organization of District Management/Heads of Departments meetings
I assist in the organization of national celebrations (Independence Day, Farmers Day)
I respond to mails from the following organizations/Dept./Agencies
i. Ghana Water/CWSA
ii. Education Service
I draft speeches, reports and correspondences
I coordinate, organize and prepare Minutes of the Social Services Sub-committee meetings
I act as the Administrator for, and ensure the functionality of the Akoase Area Council
I assist in District Chief Executive’s Community Engagement
I cover Programs for the Assembly’s website and other social media platform
I am in charge of Official Guest Protocols
I ensure regular update of the Unit’s activities on the District Development Data Platform
I attend and recorded Minutes of the General Assembly Meetings
I undertake any other tasks that is assigned to me by the District Coordinating Director
Population and Housing Census Field Officer
Ghana Statistical Service
06.2021 - 07.2021
Maintained strict confidentiality protocols, safeguarding sensitive personal information collected during the census process.
Streamlined workflow processes by efficiently utilizing available technology tools such as tablets, GPS devices, and mapping software.
Enhanced community participation in census data collection by organizing effective outreach programs and events.
Maintained a professional demeanor while representing the Census Bureau in various public settings, positively impacting the organization''s image.
Navigated various urban and rural terrains to reach households, demonstrating strong adaptability skills in diverse environments.
Promoted diversity awareness within the community, tailoring communication strategies to engage people from different backgrounds and cultures.
Demonstrated problem-solving skills in handling challenging situations that arose during fieldwork assignments, finding solutions to overcome obstacles effectively.
Increased respondent cooperation by providing clear explanations about the importance of census participation and addressing any concerns or misconceptions.
Met with supervisor to review procedures, report issues or concerns and receive instructions.
Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
Collaborated effectively with team members, sharing knowledge and resources to achieve common goals in a timely manner.
Ensured timely completion of assigned tasks, maintaining daily progress reports and submitting accurate documentation.
Office Manager
Oceans Streams Limited
01.2020 - 04.2020
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained computer and physical filing systems.
Updated reports, managed accounts, and generated reports for company database.
Developed and maintained successful relationships with vendors, suppliers and contractors.
Administrative Assistant (National Service)
National Investment Bank
09.2018 - 08.2019
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Created and maintained databases to track and record customer data.
Executed record filing system to improve document organization and management.
Administrative Assistant Intern
National Investment Bank
06.2017 - 08.2017
Increased accuracy of documentation by proofreading, editing, and formatting reports and presentations.
Prepared and edited documents and reports for quality and accuracy.
Assisted with organization and maintenance of office filing system for easy retrieval of information.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Managed incoming and outgoing mail and packages to facilitate prompt delivery and receipt.
Maintained confidentiality of sensitive information through proper handling of documents and correspondence.
Developed and maintained positive relationships with clients by providing excellent customer service.
Education
Bachelor Of Arts - Public Relations
Ghana Institute of Journalism
Accra, Ghana
11.2020
Diploma - Communication Studies
Ghana Institute of Journalism
Accra, Ghana
11.2018
West African Senior School Certificate Examination - General Arts
Action Senior High Technical School
Accra, Ghana
05.2011
Skills
Employee Relations
Stakeholder engagement
Meeting facilitation
Teamwork and Collaboration
Customer Service
MS Office
Professional and Courteous
Interpersonal Relations
Idea Development and Brainstorming
Goal Setting
Documentation And Reporting
Computer Skills
Report Generation
Affiliations
Ghana Association of Local Government Service Administrators
Civil and Local Government Staff Association
Certification
Certificate in Capacity Building for Local Government Administrators
Timeline
Assistant Director IIB
Office Of The Head Of The Local Government Service
01.2022 - Current
Population and Housing Census Field Officer
Ghana Statistical Service
06.2021 - 07.2021
Office Manager
Oceans Streams Limited
01.2020 - 04.2020
Administrative Assistant (National Service)
National Investment Bank
09.2018 - 08.2019
Administrative Assistant Intern
National Investment Bank
06.2017 - 08.2017
Bachelor Of Arts - Public Relations
Ghana Institute of Journalism
Diploma - Communication Studies
Ghana Institute of Journalism
West African Senior School Certificate Examination - General Arts
Action Senior High Technical School
Certificate in Capacity Building for Local Government Administrators
Similar Profiles
Emmanuel OwusuEmmanuel Owusu
Administrator Coordinator at Office of the Head of the Local GovernmentAdministrator Coordinator at Office of the Head of the Local Government
Environmental Health Officer at Office Of The Head Of Local Government Service, GhanaEnvironmental Health Officer at Office Of The Head Of Local Government Service, Ghana
Head, Human Resource Measures and Accountability. at Public Service Office/ Office of the Head of ServiceHead, Human Resource Measures and Accountability. at Public Service Office/ Office of the Head of Service