ADJEI ERIC FRIMPONG
ACCRA, GHANA
Summary
PERSONAL STATEMENT . Committed and highly resourceful individual who possesses the necessary skills to positively promote efficiency and accountability in any business discipline. Excellent at taking initiatives, ready and willing to learn new skills as well as gain experience.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
CUSTOMER SERVICE, CASHIER
SCANCOM PLC, MTN GHANA
02.2022 - Current
- Responsible for cash transactions, bill payments, national deposits (SUBSCRIPTION, NATIONAL, IDD, ROAMING)
- Responsible for Mobile money transactions.
- Accountable for reconciling all daily transactions.
- Sale of internet devices, sim cards, airtime and bundles.
- Conduct monthly stock count.
- Responded to customers' needs regarding products and services, and redirect customers to appropriate service personnel when necessary.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
ECOBANK HEAD OFFICE
CASH MOBILIZATION DEPARTMENT
12.2021 - 02.2022
- Rechecking of cash received from branches.
- Rechecking of cash to be taken to Bank of Ghana and branches.
- Balancing of daily exchanges
- Organized and detail-oriented with a strong work ethics.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
National Service Person
GCB BANK LIMITED
09.2019 - 08.2020
- Processing of new businesses (Motor and fire insurance)– issuing, scanning and dispatching cover notes
- Processing of insurance claims and Passing of entries
- Dispatching of insurance certificates and stickers, renewal notices and letters to staff and customers
- Drafting of memos – withdrawal of interests, payment letters, policy documents and transaction processing
- Filing of documents (letters), files and making photocopies
- Receiving of incoming mails and distribution of outgoing mails
- Taking stock of stationery for office use and re-ordering to ensure optimum availability of stationery
- Recording and preparing of minutes.
Internship Student
ELECTRICITY COMPANY OF GHANA
05.2018 - 07.2018
- Raising and recording of jobs for new service orders
- Capturing of rechargeable jobs on Microsoft excel software
- Capturing of requisitions on the SUN SYSTEM ACCOUNTING SOFTWARE
- Filing of documents
- Preparing a bank reconciliation statement
Internship Student
ELECTRICTY COMPANY OF GHANA
05.2017 - 08.2017
- Receiving, opening, recording, and distribution of incoming and outgoing mails
- Opening and indexing of files
- Filing of documents
- Processing files promptly to Action Officers
- Receiving letters
- Periodically updating notice board
- Making of photocopies
Education
Bachelor of Science - BUSINESS ADMINISTRATION (ACCOUNTING)
University of Ghana
Legon05.2019
Skills
- Ability to handle, analyze and interpret complex data
- Ability to develop systematic approach to problem solving and numeracy skills
- Excellent communication skills both written and verbal, developed through numerous essays and presentations
- Proficiency in Microsoft Office
- POS Systems Operations
- Inventory Management
- Total Sales Reconciliation
- Reports
PLAYING FOOTBALL
I mostly play as a left back
Timeline
CUSTOMER SERVICE, CASHIER
SCANCOM PLC, MTN GHANA
02.2022 - Current
ECOBANK HEAD OFFICE
CASH MOBILIZATION DEPARTMENT
12.2021 - 02.2022
National Service Person
GCB BANK LIMITED
09.2019 - 08.2020
Internship Student
ELECTRICITY COMPANY OF GHANA
05.2018 - 07.2018
Internship Student
ELECTRICTY COMPANY OF GHANA
05.2017 - 08.2017
Bachelor of Science - BUSINESS ADMINISTRATION (ACCOUNTING)
University of Ghana
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