Summary
Overview
Work History
Education
Skills
Certification
Websites
Languages
Achievements/Awards
References
Activities
Timeline
Generic

ERICA AFRIYIE ADU

ACCRA

Summary

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

NATIONAL SERVICE PERSONNEL

PricewaterhouseCoopers Ghana
Cantonments, Accra
10.2024 - 07.2025
  • Analyzed data sets to identify trends and support strategic decision-making processes.
  • Facilitated training sessions for new hires on company policies and procedures.
  • Maintained project documentation for accuracy and accessibility.
  • Organized corporate events to enhance team engagement.
  • Designed PowerPoint presentations outlining company policies and guidelines.
  • Conducted inventory checks to ensure shelf stock accuracy.
  • Managed multiple tasks simultaneously with a focus on detail.
  • Monitored social media channels to track engagement and brand sentiment.
  • Started content creation for social media.

SALES AND ACCOUNTING ASSISTANT

Flicks & Licks Restaurant
Achimota, Accra
07.2024 - 09.2024
  • I took an active part in pulling information and files from the system during audit reviews.
  • Reconciled bank statements with daily sales reports to ensure accuracy.
  • Maintained organized filing system for financial documents and reports.
  • Collaborated with team members to streamline administrative processes effectively.
  • Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
  • Assisted in the preparation of monthly financial statements and reports.
  • Prepared daily cash flow statements for management review.
  • Assisted customers with returns, exchanges and refunds.
  • Resolved customer complaints promptly to maintain satisfaction.
  • Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Resolved customer complaints regarding food quality or service issues promptly and courteously.
  • Established good customer relations and excellent service to build and retain loyal customers.

CUSTOMER RELATIONSHIP INTERN

ABSA Bank Ghana
East Legon, Accra
06.2022 - 08.2022
  • Updated client information onto the system.
  • Actively participated in other bank activities, like promoting the GhanaPay exercise.
  • Assisted clients with inquiries regarding banking products and services.
  • Collaborated with team members to resolve customer issues efficiently.
  • Facilitated communication between customers and various bank departments.
  • Conducted surveys to gather customer feedback on service quality.
  • Educated clients on digital banking tools and procedures.
  • Assisted customers in resolving issues with their accounts.
  • Listened to customer needs to identify and recommend best products and services.
  • Greeted and assisted customers to foster positive experiences.

EVENT PLANNER INTERN

Luxury Events
North Legon, Accra
03.2021 - 12.2021
  • Researched venues and suppliers to enhance event quality and client satisfaction.
  • Coordinated logistics for high-profile events, managing schedules and vendor communications.
  • Supported on-site event operations, troubleshooting issues during events as needed.
  • Maintained accurate records of expenses related to each event in order to track progress towards budget goals.
  • Negotiated contracts with vendors to secure best pricing possible within budget constraints.

ACCOUNTING AND ADMINISTRATIVE ASSISTANT

Kwakudu Enterprise
East Legon, Accra
10.2020 - 01.2021
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Managed database systems containing customer contact information.
  • Collaborated with team members to streamline administrative processes.
  • Assisted the finance team with the bookkeeping of financial records.
  • Managed daily office operations and maintained organized filing systems.

Education

Bachelor of Science - Marketing

University of Professional Studies, Accra
06.2024

WASSCE Certification - Business

Ghana Christian International High School
09.2020

Skills

  • Negotiation skills
  • Analytical thinking
  • Adobe Creative Cloud
  • Content creation
  • Customer relationship management
  • Effective communication
  • Attention to detail
  • Event planning
  • Administrative support
  • Bank reconciliation
  • Financial reporting
  • MS office
  • Teamwork and collaboration
  • Organization

Certification

  • Undergraduate certificate, Bachelor of Science, Marketing

Languages

1,A1

Achievements/Awards

Ghana Christian International High School, 12/18, 12/19, Most Improved Athlete in Skill and Athletic Ability, Varsity Basketball and  Most Improved Basketball Player of the Year, Varsity Basketball - 2019

References

References available upon request.

Activities

  • ASAPH Club, Ghana Christian International High School, club secretary, 11/18, 12/19, wrote minutes and reports during meetings, organized and scheduled meetings between club executives and members
  • Sports activities, Ghana Christian International High School, 08/17, 08/19, basketball, football, handball, volleyball, and track & field.

Timeline

NATIONAL SERVICE PERSONNEL

PricewaterhouseCoopers Ghana
10.2024 - 07.2025

SALES AND ACCOUNTING ASSISTANT

Flicks & Licks Restaurant
07.2024 - 09.2024

CUSTOMER RELATIONSHIP INTERN

ABSA Bank Ghana
06.2022 - 08.2022

EVENT PLANNER INTERN

Luxury Events
03.2021 - 12.2021

ACCOUNTING AND ADMINISTRATIVE ASSISTANT

Kwakudu Enterprise
10.2020 - 01.2021

Bachelor of Science - Marketing

University of Professional Studies, Accra

WASSCE Certification - Business

Ghana Christian International High School

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ERICA AFRIYIE ADU