ERICA ABENA KWAKYE
ACCRA
Summary
Driven by a results-focused approach, I excelled at Crete Micro Credit, leveraging my sales-planning and customer engagement skills to surpass revenue goals and enhance client satisfaction. My tenure as a supervisor and assistant manager honed my leadership and performance evaluation abilities, significantly improving team productivity and service quality.
Overview
11
11
years of professional experience
Work History
Field Sales Officer
Crete Micro Credit
Accra Ghana
07.2024 - Current
- Conducted product demonstrations at client locations, highlighting features and benefits that met their requirements.
- Managed a diverse client portfolio, consistently exceeding expectations in terms of revenue generation and account retention.
- Developed new business opportunities by researching potential clients and understanding their industry trends.
- Increased overall sales by building strong relationships with clients and provide their needs of satisfaction.
- Enhanced customer satisfaction by promptly addressing concerns, resolving issues, and providing exceptional service.
Assistant Restaurant Manager
Vintage Kouzina
Accra Ghana
01.2022 - 10.2023
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring the restaurant do not run out of stock.
- Addressing and resolving customer's complaints professionally to their satisfaction.
Supervisor
Direct Savings And Loans
Accra, Ghana
07.2013 - 08.2017
- Oversaw daily operations of the officers and ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved officers satisfaction, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Bachelor Of Business Administration - Logistics And Supply Chain Management
Kwame Nkrumah University of Science And Technology
Accra, GhanaDiploma In Business Administration - Accounting
Koforidua Technical University
Koforidua, Ghana09.2019
High School Certificate - General Arts
Adonten Senior High School
Aburi, Ghana06.2013
Skills
- Sales-Planning
- Customer Engagement
- Performance Evaluation
- Goal-Oriented
Timeline
Field Sales Officer
Crete Micro Credit
07.2024 - Current
Assistant Restaurant Manager
Vintage Kouzina
01.2022 - 10.2023
Supervisor
Direct Savings And Loans
07.2013 - 08.2017
Bachelor Of Business Administration - Logistics And Supply Chain Management
Kwame Nkrumah University of Science And Technology
Diploma In Business Administration - Accounting
Koforidua Technical University
High School Certificate - General Arts
Adonten Senior High School