Erica Ofori-Atta
Accra
Summary
Accomplished Manager at Yoggiespizza Joint, adept in strategic planning and operations management, significantly enhancing customer satisfaction and employee productivity. Skilled in team leadership and complex problem-solving, I fostered a positive work environment and streamlined processes, markedly reducing cash discrepancies. My background also includes healthcare, where I ensured high standards of patient care and compliance. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Manager
Yoggiespizza Joint
02.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
School Nurse
Witty Kids International School, Kasoa
03.2023 - 11.2023
- Administered medication to students as prescribed by physicians to provide necessary treatment and manage health conditions.
- Monitored ongoing medical conditions such as asthma or diabetes, adjusting care plans accordingly to maintain optimal student wellness levels.
- Supported students with special needs by coordinating individualized healthcare plans and working closely with the interdisciplinary team.
- Managed immunization compliance within the school population to prevent the spread of communicable diseases.
- Served as liaison between families, school personnel, and other healthcare providers on behalf of students.
- Assessed students'' physical and emotional well-being during daily clinic visits, providing appropriate care or referrals as needed.
- Screened for infectious diseases to help prevent spreading within school community.
Health Care Assistant
Korle-bu Teaching Hospital
09.2022 - 12.2022
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
Education
Certificate Nurse Assistant Clinical - Health Care Assistant
Health Concern Ghana
Accra,Haatso11.2020
High School Diploma -
Apam Senior High School
Apam, Central Region03.2015
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Strategic Planning
- Operations Management
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Supervised team of [Number] staff members.
Certification
- becoming a care assistant
- [Area of certification] Training - [Timeframe]
Additional Information
I have a certificate in elderly care and caring for the disabled from Alison
health care assistant also from Alison
Languages
English
Intermediate (B1)
Timeline
Manager
Yoggiespizza Joint
02.2024 - Current
School Nurse
Witty Kids International School, Kasoa
03.2023 - 11.2023
Health Care Assistant
Korle-bu Teaching Hospital
09.2022 - 12.2022
Certificate Nurse Assistant Clinical - Health Care Assistant
Health Concern Ghana
High School Diploma -
Apam Senior High School
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