Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Hobbies and Interests
LEADERSHIP EXPERIENCE
Timeline
Generic

ERICA BOTCHWAY

Accra

Summary

A resourceful and committed administrative professional with a background in service delivery, recruitment, and virtual assistance. Proven track record of supporting senior management, handling sensitive data, and delivering results in high-pressure environments. Now operating as a self-employed contractor with KKO Agency, delivering digital support, virtual assistance, and content management services.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Virtual Assistant & Digital Support Contractor

KKO Agency
03.2025 - Current
  • Providing comprehensive virtual assistance to clients in various sectors.
  • Creating, managing, and scheduling content for social media and email campaigns (Klaviyo, Canva).
  • Handling support tickets, maintaining customer databases, and escalating issues appropriately.
  • Assisting in content design, marketing support, and administrative coordination.
  • Collaborating remotely with multiple teams while maintaining professional communication and reporting.

Personal Assistant to Service Delivery Manager

Baker Hughes
09.2023 - 06.2024
  • Coordinated travel and operational meetings, updated procurement platforms, and tracked vendor processes.
  • Maintained accurate inventory records and assisted with internal communications.

Hybrid Recruitment Officer

BYF Recruitment & Consultancy Services
11.2023 - 05.2024
  • Created recruitment strategies, screened and interviewed candidates, and represented the firm at job fairs.
  • Managed candidate assessments, background checks, and client communications.

National Service Personnel

Ghana Revenue Authority – Training & Dev’t Dept.
11.2022 - 10.2023
  • Collected compensation data and coordinated staff training sessions and workshops.
  • Supported departmental organization and letter dispatch processes.

Mixologist

Samrit Hotel, Cape Coast
07.2021 - 03.2022
  • Delivered excellent customer service through crafted cocktails and event support.

Intern

Clear Energy Ghana Limited
11.2021 - 12.2021
  • Supported administrative operations during internship period.

Education

Bachelor of Laws - undefined

Wisconsin International University College

BA - Classics and English

University of Cape Coast
Cape Coast
11.2022

WASSCE Certificate - undefined

Adisembra Senior High School
06.2018

B.E.C.E. Certificate - undefined

Sudbury Preparatory School
Takoradi
06.2015

Skills

  • Virtual Assistance
  • Customer Support
  • CRM Management
  • Email & Social Media Marketing
  • Content Creation (Canva, Klaviyo)
  • Scheduling & Calendar Management
  • Meeting Minutes & Reporting
  • Recruitment & Administrative Support

Certification

  • Africa’s Young Leaders & Entrepreneurs Summit (2018)
  • Springboard Road Show Foundation – Cape Coast (2019)

LANGUAGES

English – C2 Proficient

Hobbies and Interests

Listening to music, Singing, Cooking

LEADERSHIP EXPERIENCE

  • Assistant Girls’ Prefect – Adisembra SHS (2016/2017)
  • Head Compound Prefect – Sudbury Prep School (2014/2015)
  • Music Coordinator – Christ Apostolic Student Association (2015/2016)

Timeline

Virtual Assistant & Digital Support Contractor

KKO Agency
03.2025 - Current

Hybrid Recruitment Officer

BYF Recruitment & Consultancy Services
11.2023 - 05.2024

Personal Assistant to Service Delivery Manager

Baker Hughes
09.2023 - 06.2024

National Service Personnel

Ghana Revenue Authority – Training & Dev’t Dept.
11.2022 - 10.2023

Intern

Clear Energy Ghana Limited
11.2021 - 12.2021

Mixologist

Samrit Hotel, Cape Coast
07.2021 - 03.2022

Bachelor of Laws - undefined

Wisconsin International University College

BA - Classics and English

University of Cape Coast

WASSCE Certificate - undefined

Adisembra Senior High School

B.E.C.E. Certificate - undefined

Sudbury Preparatory School

Similar Profiles

CREATE PROFILE
ERICA BOTCHWAY