ERIC TWUM
Summary
Customer-focused functional consultant well-versed in engaging others while assessing project requirements. Polished in identifying client software needs, configuring applications and rendering solutions for functional breakdowns. Offering high level of attention to detail, resulting in satisfied clients and lucrative, ongoing partnerships.
To work in a challenging business environment to enhance brand image and drive the Publicity of the Company.
Having the ability to work in a team and on my own, the ability to pick up very fast is my hallmark, and nothing becomes a novelty upon a second exposure
Overview
3
3
years of professional experience
Work History
Functional Consultant
Hatua Tech Limited
10.2021 - Current
- Consultant in Microsoft Dynamic 365 Business central (ERP)
- All modules such as Financial, Manufacturing, Warehouse, Procurement, Human Resources, and many more
- Training and Supporting clients in the use of Microsoft Dynamics, Business Central ERP and other applications
- Functional and technical requirement gathering and documentation
- Involved in all aspects of the development life cycle, including architecture, development, testing, training, implementation and support
- Fix any functional defects and performance problems discovered in testing
Supervisor, QC
IPNL and GYE NYAME Industry
01.2014 - 08.2021
- Assist and/or develop processes and procedures working with manager or cross functionally with other supervisors to improve efficiency
- Coach (working with the employees to establish Suitable goals, action plans, and timelines
- Mentor (Giving ongoing advice to the employees about the job
- Advocate for Employee Responsible to Represent the Employee's request and to Management
- Assured employees are trained and assigned to perform necessary operations including conformance to quality specifications
- Making recommendations for team improvement process
- Work with Manufacturing and other departments to solve and prevent production/quality related problems
Business Manager/Advisor
Heritage Christian College
03.2020 - 09.2020
- Works closely with Project Management to provide guidance and assistance with project charter creation and review
- Involved in all aspects of the development life cycle, including development, testing, implementation and support
- Functional and technical requirement gathering and documentation
- Work cooperatively with managers and peers in adhering to achieve business goals, development and account management protocols
Education
BBA - BBA Administration
HERITAGE CHRISTIAN UNIVERSITY COLLEGE
05.2021
Wassce Certificate - Business: financial accounting, cost accounting, and management.
AKIM AKROSO SENIOR HIGH SCHOOL
05.2012
Skills
- Ability to work in a fast-paced work environment
- Financial Analysis
- Requirements Gathering
- Software system planning
- Team coordination and collaboration
- Team Communication
- Business process understanding
- Client engagement and support
- Business Workflows
- Client interaction
- Process Review
- Data Migration
- User Training
- Solution Implementation
- Product Inspection
- Technical Analysis
- Quality Control Planning
- Technical Support
- Visual Inspection
- Industrial hygiene
- Staff Development
- Training and mentoring
- Goal-Oriented
- Waste Reduction
- Staff Training
- Customer Service
- Client Relationship Management
- Business Development
- Employee Management
- Business Planning
- Issue Resolution
- Employee Motivation
- Employee Scheduling
- Human Resources Management
- Team Building and Leadership
- Decision-Making
- CRM Software
- Coaching and Mentoring
Leadership Positions
- Advice team on process Improvement techniques, HCC CEPE INTERNSHIP, 09/2020, 09/2020
- Children Ministry teacher, Church of Christ, Anyaa, Accra, 2017, Present
- Youth Organizer Member, Church of Christ, Anyaa-Accra, 2014, 2023
Language Ability
- English
- Twi
References
References available upon request.
Timeline
Functional Consultant
Hatua Tech Limited
10.2021 - Current
Business Manager/Advisor
Heritage Christian College
03.2020 - 09.2020
Supervisor, QC
IPNL and GYE NYAME Industry
01.2014 - 08.2021
BBA - BBA Administration
HERITAGE CHRISTIAN UNIVERSITY COLLEGE
Wassce Certificate - Business: financial accounting, cost accounting, and management.
AKIM AKROSO SENIOR HIGH SCHOOL
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