Eric Quaye
Summary
Results-oriented duty manager skilled at inventory management, training and team leadership. Reliable, dedicated and industrious team player ready to apply several years of experience to challenging new role with room for growth and advancement.
Overview
26
26
years of professional experience
2
2
years of post-secondary education
Work History
Duty Manager
Transport for London
London
01.1990 - 03.2016
- In charge of customer service.
- Ensure staffing is adequate for shift and seamless change in shift patterns
- Monitoring train service and assisting with train timetables.
- Prepared weekly reports detailing sales figures and staff performance metrics.
- Ensuring staff have received adequate Health and safety training
- Ensuring staff records are up-to-date for any emergency evacuation of Stationn
- Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
- Provided training sessions for new staff members on company policies and procedures.
- Monitored performance of staff members, offering advice where appropriate.
- Investigated customer complaints in a timely manner, resolving issues efficiently.
Education
Chartered Member. - Transportation
University of Westminster
London , UK 07.1990 - 08.1992
Timeline
Chartered Member. - Transportation
University of Westminster
07.1990 - 08.1992
Duty Manager
Transport for London
01.1990 - 03.2016