Eric Owusu Frimpong
Kumasi - Tepa,Ghana
Summary
Ambitious and highly motivated Bachelor of Public Administration student with diverse experience in customer service, sales, administration, hospitality, and digital marketing. Proven track record of driving sales, engaging clients, managing front desk operations, and supporting business growth through excellent communication and relationship management. Adept at working under pressure, learning quickly, and delivering results with professionalism and integrity. Seeking an opportunity to leverage my skills and contribute meaningfully to organizational success.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Field Agent MTN Ghana
MTN GHANA
Kumasi, Ashanti Region
2025.04 - Current
- Enhanced onboarding by registering new MTN SIM cards and setting up accounts.
- Increased uptake of MTN offerings by promoting products and services to prospects.
- Improved customer satisfaction by completing SIM registration activation and account updates.
- Strengthened customer confidence through guidance on MTN Mobile Money and digital services.
- Supported growth by meeting daily and monthly acquisition and sales targets.
- Delivered better experiences by resolving customer inquiries with high-quality care.
DSR M-KOPA GHANA
M-KOPA GHANA
Kumasi, Ashanti Region
2025.07 - Current
- Marketed and sold M-KOPA smartphones and device financing solutions to customers.
- Explained financing plans, payment schedules, and product features to customers.
- Assisted customers with device registration and activation processes.
- Verified customer information and processed financing applications accurately.
- Monitored customer repayments and provided after-sales support when needed.
- Prepared daily sales reports and supported team sales targets.
Hotel receptionist
Jesus is Evergreen Hotel
Kumasi,Tepa, Ghana
2024.10 - 2024.12
- Welcomed guests and provided a professional first point of contact.
- Checked guests in and out efficiently while ensuring accurate record-keeping.
- Handled room reservations, cancellations, and booking inquiries.
- Answered phone calls, emails, and responded to customer inquiries promptly.
- Processed payments and issued receipts using the hotel’s payment system.
- Coordinated with housekeeping and maintenance teams to ensure guest satisfaction.
- Resolved guest complaints professionally and ensured a positive customer experience.
- Maintained accurate guest records and prepared daily reception reports.
- Assisted guests with information about hotel services and local attractions.
- Ensured the reception area remained organized and welcoming at all times.
Commercial Motorcycle Rider(Okada Rider)
Okada Rider
Kumas,Tepa, GHANA
2019.07 - 2024.09
- Transported passengers safely and efficiently to their destinations.
- Maintained a strong safety record by complying with road traffic regulations.
- Conducted routine inspections and basic maintenance of the motorcycle.
- Collected fares accurately and maintained daily income records.
- Planned efficient routes to reduce travel time and fuel consumption.
- Provided excellent customer service and maintained a professional attitude.
- Managed time effectively to complete multiple trips throughout the day.
- Ensured the motorcycle was clean, roadworthy, and properly maintained.
- Responded professionally to customer requests and handled complaints courteously.
- Demonstrated reliability, punctuality, and responsibility in daily operations.
Airtime & Data Bundle Sales Agent
Miracle Bundlepro
Kumasi,Tepa, Ghana
2025.10 - Current
- Sold airtime and mobile data bundles to customers.
- Assisted customers with purchasing and activating data packages.
- Processed Mobile Money transactions, including cash-in and cash-out (if applicable).
- Provided customers with information on mobile network products and promotions.
- Maintained accurate sales records and balanced daily cash transactions.
Delivered excellent customer service and resolved customer inquiries promptly. - Managed stock of airtime vouchers and electronic top-up services.
- Built strong customer relationships, resulting in repeat business.
Online Vehicle Sales Promoter
Freelance
Kumasi,Tepa, Ghana
2025.03 - Current
- Advertised vehicles on online marketplaces and social media platforms.
- Created engaging posts with photos, descriptions, and pricing details.
- Responded to customer inquiries and provided accurate information about vehicles.
- Connected interested buyers with the vehicle owner and arranged viewings.
- Promoted listings to increase visibility and attract potential buyers.
- Maintained communication with prospective buyers until successful referrals were made.
- Used digital marketing techniques to generate leads and increase customer interest.
- Demonstrated strong communication, negotiation, and customer service skills.
Education
Bachelor of Public Administration - Public Administration
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
KUMASI-GHANA 2025.01 -
WASSCE - GENERAL ART
GHANAIAN GERMAN SENIOR HIGH SCHOOL
KUMASI-GHANA 2022.12 - 2025.09
Skills
- Customer Service
- Sales & Marketing
- Communication Skills
- Public Relations
- Relationship Management
- Negotiation Skills
- Problem Solving
- Time Management
- Teamwork
- Leadership
- Attention to Detail
- Record Keeping
- Cash Handling
- Customer Relationship Management (CRM)
- Field Marketing
- Lead Generation
Reference
NAME: Dr.Juiliana Abagsonema Abane
OCCUPATION: Senior Lecturer
PHONE: 0555894531
EMAIL: jabane@gmail.com
Reference
NAME: Professor Edward Brenyah
OCCUPATION: Senior Lecturer
PHONE: 0559314947
EMAIL:ebrenyah@gmail.com
Timeline
Airtime & Data Bundle Sales Agent
Miracle Bundlepro
2025.10 - Current
DSR M-KOPA GHANA
M-KOPA GHANA
2025.07 - Current
Field Agent MTN Ghana
MTN GHANA
2025.04 - Current
Online Vehicle Sales Promoter
Freelance
2025.03 - Current
Bachelor of Public Administration - Public Administration
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
2025.01 -
Hotel receptionist
Jesus is Evergreen Hotel
2024.10 - 2024.12
WASSCE - GENERAL ART
GHANAIAN GERMAN SENIOR HIGH SCHOOL
2022.12 - 2025.09
Commercial Motorcycle Rider(Okada Rider)
Okada Rider
2019.07 - 2024.09